P.K. Wadsworth Heating & Cooling

Ethan and Eric visited today, and their performance was nothing short of exceptional. They were incredibly thorough and took the time to explain everything to us. I now feel much more confident about the necessary purchases for my AC and heating units. Their professionalism and kindness throughout the entire process truly stood out. I wholeheartedly recommend this company to anyone with concerns or limited knowledge in this area, as I initially had. Their reassurance and clarity regarding pricing helped alleviate our worries, especially since we just bought a new home that requires various upgrades. My wife and I are sincerely grateful for their assistance. Thank you, Ethan, Eric, and the team at PK Wadsworth Heating and Cooling. We look forward to continuing to work with you!

I don’t like leaving negative reviews, but I’ve been trying to get PK Wadsworth to respond to my complaint for 6 weeks with no luck. I’ve called multiple times, sent an email and a letter via US mail. I’ve refused to schedule an inspection to close the building permit and refused to sign off on the work with the finance company so PK Wadsworth has not been paid for the work. I though that might get there attention but, despite assurances that the service manager would call me, so far he hasn’t.

The main issue is that the AC unit the installed is HUGE. The salesman never mentioned the fact that the new unit would be twice the size of my old one and I was not offered a choice. It never occurred to me to ask about the size — I had no idea that AC units could be that big. I have friend who had PK Wadsworth installed an AC (same brand) that is less than half the size of what I got. The house next door, which is 50% bigger than mine, got a new AC this year and it’s also about half the size.

I wouldn’t care except that it’s right next to my deck and blows warm air onto the deck when it’s running. Perhaps nothing can be done short of me buying a new unit, but I would have expected a call at the very least.

While I’m at it, I will say that I the installation didn’t go smoothly. The technicians were very nice and seemed professional. When they were done, they showed me how to change the filter on my new furnace and how to program the thermostat and I assumed all was well. However, when they left, the AC was running and I discovered that there was no way to turn it off. Thankfully, they sent another tech right away who spent an hour fixing the issue and, at my insistence, testing the furnace to make sure it would work properly. But it seems like making sure that the thermostat is actually controlling the systems should be basic procedure.

PK Wadsworth always does an excellent job with our heating and air conditioning issues. Derek Cannon is the technician that we use on a regular basis. He is highly professional and always solves the problem.