Appliance Repair reviews in Springdale, Ohio

A constant failure to show and reschedule of appointments. Going on 2 months now and my dryer is still not fixed

Tech was on time, knowledgeable, courteous and generous explaining the issue.

Great work, friendly and helpful. My washer now works great.

Mark was very nice and explained exactly what was going on with my dryer and showed me what he had to do to fix it. It was great to have someone that did not take financial advantage of the repairs.

Technician was courteous and nice. But could not fix the refrigerator.
Customer service ( scheduling , central 800 number responses , AI responses ) is poor/awful at Sears home services.
I would never use them again.

The repairman was great, but the service provided by Sears Protection was horrendously poor.

I would not recommend this place for ANYTHING!!!! We bought a 5 yr. warranty and our mower was down at this place every year...FOR THE SAME PROBLEM!! Plus each time they had it over a month each time. Last year they had it in early spring, they had to come back and get it and I had to call and tell them that if I didn't have it back in a week, I was going to report them to everyone across the board. Now, we go to mow the grass, and the same thing is wrong with it, only now, our warranty has expired and we are out a mower b/c of their stupidity and lazy not experienced, we have to buy a new lawnmower. BUYER BEWARE!!! DO NOT TRUST THIS COMPANY!!

I explained the issue that we were having with him. After a few minutes he explained what the issue was with the washer. He then completed a fix for the issue in a very timely manner and explained everything to me. I was very appreciative of his services.

LG Frig Compressor Failed and no other service company would touch it since it still had warranty. Sears came out and confirmed failure, ordered parts and was on time for repairs and finally got frig back in operation only thing I'm nervous about is 30 day warranty majority of other services were 90 days our service tech was great and very friendly

He was great! Not an easy job repairing my older frig. He had no issues! He knew without hesitation how to do the job. Very kind and respectful.
I would highly recommend this technician!!
Thanks!

I have not had a service tech over to my house today. I'm looking for somebody to fix. My refrigerator are replace it and I spent 10 hours with no service on June the ninth I need someone at my house today to either fix it or replace it. I am not happy because the Lowe's warranties are a joke. So I would appreciate if someone comes to my house today to repair my refrigerator and I have not had anyone over to date and today, they're supposed to service. It, I have not had a refrigerator since June. The seventeenth

This company was sent through my home warranty and sent someone on a Monday that had no parts with him and told my husband he had a rental car that day. I also sent a picture the day I made the appointment of the model and serial number and got a call from someone who asked for the model and serial number, after giving it twice before the appointment they still sent someone with no parts. He said they had the parts at the warehouse after looking it up and scheduled us for Friday. We were selling our house and had a very short timeframe but had they come on Friday as they said, we would have been fine. I got multiple appointments reminders even the day of the appointment but then it was cancelled that say. I couldn’t talk to anyone and eventually the home warranty got a person and they said a delay in parts. It was a heating element and I could have bought the parts so that made no sense. Horrible customer service and I had to pay Rippe brothers to come fix. They came last minute with the correct parts, no problem. Use them instead.

Stephen was a knowledgeable and efficient technician. I'd definitely request him next time!

Hate to leave a review like this but I waited HOURS past the promised window and finally cancelled our service appointment when the computer estimated an arrival time of 9:30pm.

The service by the repair man was awesome
The service from the company was terrible
Repair man was due on Monday did not come until Friday we had to cancel appointments waiting and no human interaction will never use this service again and will tell my friends about the lack of communication from any human

Terrible Customer Service. Very hard to get hold of a human. Had out for compressor replacement on a fridge. Worked great for a week. Then died. Second tech came out and advised we need dryer part as other tech probably overfilled system. Been waiting on dryer for over 2 months. Had scheduled appt today never showed up. Lied to me all day saying tech had part. Find out at end of day they didn’t ever have part. Trying to get refund but like pulling teeth. Would never recommend this farce of a company. Beware!

Technician was knowledgeable and helpful. Diagnosed the problem quickly and gave me options. Recommend!

Scott was polite and knew the problem immediately. He fixed our refrigerator and it runs great!!

My repair man was very knowledgeable and friendly and truthful about the situation I was in with his diagnosis. The cost to repair would be as much as a new mower because it had thrown a rod. So we decided not to fix it. But that wasn’t his fault. Glad he was able to assess it and save me time and money.

Darryl was very personal and engaging. Do not take this wrong but I hope I don't need to have you guys out again but if I do I would like to always request Darryl

That dude (Scott) was really professional. He is Courteous & knowledgeable. I'd want him back if need be.
My situation was really desperate ! It would have been terrible to wait for next week attention. Many thanks to Sears Home for being there for promptitude. Hope they do same for others.