Deck Builder reviews in Stow, Ohio

Hooks did such excellent work for us inside and outside our home to get ready to move, thank you!

I have had them do work at my place twice. They do an excellent job. I even had them paint a room.

We had a really hard time trying to find a handyman to fulfill our needs but Devin and his crew exceeded all our needs and expectations! Thank you guys for the great work. We will definitely be calling you guys again!

Hook helped re-frame and appropriately re-trim around two doors that were massacred by a different contractor. They went from an eyesore to a lovely part of our old home. Excellent job.

Hook home maintenance has done several projects for me Tile work hardwood floors and fencing. They do great work and stand behind the work.

Some of the workers were great. But the overseer did not ensure proper customer care. They did not cover our stuff and we had debris throughout our storage. The water lines were not properly installed and now the second winter our water line freezes if it gets below 10’. Never happened prior to their installation.

I contacted Hook Home to have them replace and stain our deck. I found Hook Home unreliable not only in terms of communication but also with deck staining.

I emailed Hook Home several questions after they came to review my deck and to give me an estimate on March 15. I sent a follow-up email on March 23, with no estimate. The estimate did not come until April 5. I asked questions about Trex vs. treated lumber, etc, to ensure I understood our options. Their answer was ambiguous.

The deck build went well, and Shawn Hook is very talented at building decks. I think it is a true shame that his coworkers and their unprofessionalism overshadow his craftsmanship.

Once the deck staining was scheduled, Lindsay Hook told me on August 2 via email that someone would come out with different shades of color close to the one we selected to test on the deck. This NEVER happened. The Thursday before Labor Day Weekend, Lindsey told us that we had to get the stain, and Hook pretended as if they had never sent that email. I pointed out that someone was supposed to test the colors in the email. I had to call Sunday night to express concern as no one emailed us back. Lindsay Hook said over the phone, "this isn't fair; I have family over." There was no focus on professionalism or their business. I am Deaf, and I had to call through a relay system, so I saved this conversation as proof of how Lindsay spoke. I am glad to share the transcript and emails as documentation.

Following the deck staining, we discovered stain splatter all over the side of our home, all over our new hasta plants, and the stain job was very splotchy and poorly done. Also, the two men said they had to come inside to bring the ladders up. This was never communicated to me [the deck build I did not have to be home and was told I did not need to be home], and this was a big problem as I work a lot. They expected me to revolve my work schedule around theirs.

I asked for the deck to be re-stained and fixed. Up until now, I had been communicating mainly with Shawn and Lindsay. Randall Hook then stepped in for this, and he is obnoxious! He said that we were contracted for only one layer of stain and that "their project is done." We never got a contract only a proposal and I had to send him the August 2nd email to show him what Lindsay stated. I also asked for the stain splatter to be cleaned up.

They came back to re-stain the deck, it looks better now. Hook partially cleaned up the stain splatter on our home. Randall Hook refused to go to our house to see the residual stain spots. To compromise, we asked for $300 off since we have to replace our plants and get a professional power washer to fix our siding. They only compromised on $150 off because that is how much they charge for power washing.

If you have all the time and patience in this world, only email them, never call them, be persistent, stay on top of every detail and get a paper trail of everything. As you can see, there are earlier negative reviews about their company here and on the Better Business Bureau website.

I am so impressed by the work I had done on my house by Hook. The crew worked quickly with care and wonderful craftsmanship. They were great with communication and answering my questions.

They do good work.. I had some issues trying to contact them but Lindsey took the time to call me and explain the issue with me… I appreciated that personal touch very much… I would recommend hook as a solution to your home improvement issues.. 😎✌️

The best!!! I can’t thank Shawn and his crew enough! Worked great with my HOA requirements and had wonderful communication. I highly recommend!

We were in need of a contractor who could handle any project that arises at our home. Every project we've thrown at Hook, no matter what it is, has been completed with professionalism and always with a result that exceeds our expectations! I highly recommend them for any home project you can dream up.

I am thrilled how nice my new laminate hardwood floor turned out!! Andrew and Devin worked very hard to make sure everything was just as I wanted it!! They are both very compassionate about making sure the job is done correctly and in the time frame which was quoted! Their main concern is that the customer is happy and satisfied with their work and they will even take extra time to make sure even the smallest concerns are addressed and taken care of before leaving for the day and/or before completion of the job!!
Thanks also to Lindsay who reworked the schedule to accommodate my needs!😊
This is the third job Hook Home Maintenance has done for me and I will continue to call on them for any future home improvements I might need!
You can’t go wrong with this company and highly recommend them if you’re looking for someone to help you with home improvements and maintenance needs, this is the company you need to call.
Thank you again to Devin, Andrew and Lindsay for helping me get this project completed because I had been contemplating on it for a long time and so happy it’s finally done and at a very reasonable price!!👍🏻👍🏻
Sincerely
Cathy J.

Shawn Hook and his team are incredible! We recently had a complete basement renovation which included a bar area, movie room, two offices, a full bath, a gym, dance studio and storage. The thought and detail that went into this project were top notch. Shawn and his team were professional, kind, courteous and paid attention to every detail. They answered every question we had (we had many) and helped us make important design decisions for a truly functional space. The team was friendly, knowledgeable, and included us in every decision that had to be made. There were no surprises. The project was on time and on budget. We were so impressed with the workmanship; we also had the team remodel our master bathroom, laundry room and do a patio project. If you are looking for a local company, a dependable team, and good people, look no further than Hook! You will be so glad you did.

Had them come out to quote some projects. The guy doing that was super nice. The office workers were responsive. However I decided to go with someone else. A few weeks after my last email I was woken up to one of their workers at my door saying they were here to do all the projects I had quoted. We had to tell them repeatedly that no, we didn't have anything scheduled.

Andrew from Hook Home Maintenance, did a terrific job on installing my new sink/vanity and medicine cabinet. He arrived on time, worked quickly and efficiently.
I enjoyed talking with him because he seemed very caring and compassionate towards his customers and has a great work ethic.
I will definitely being using Hook Home Maintenance for any upcoming projects I intend to have done.
I highly recommend this company and you won’t be disappointed!!😊👍
Thank you Andrew, Devin and Lindsay!
Cathy J.

They did a great job! We are very happy with the start to our relationship with Hook!

Hook Home Maintenance is fantastic! They do excellent work, are punctual and thorough, have good suggestions if you're not an expert on things like flooring and fans...... I wouldn't hire anyone else.

If you’re looking for honest, hard-working, and fair priced construction people this is the place to go. This is a father, son, uncle, multiple family operation. They have the highest rating with the plastic decking trex company for installing. They gave us a very fair price to do our deck. They can do just about any job. They recently moved to 4274 Hudson Dr., Stow, OH. I like that they’re local with an actual real office location.

I am so very pleased with my new Trex deck that was installed by Hook Home Maintenance. To begin with, the customer service was excellent from the first phone call through the final review of the completed deck. The estimate was timely and quite reasonable. The install was seamless. Shawn and his crew were very efficient, professional and well-coordinated. The deck is absolutely beautiful and exactly what I wanted. I have never had such a pleasant experience with a home contractor. I would highly recommend them to anyone who is looking for a flawless installation and a superior deck.