Plumbing reviews in Stow, Ohio

We had an awesome experience. He was in and out in about 30 minutes. Our sink hasn't drained this good since we moved into this house 3 years ago! Thank you for the great service!

My sink was backed up and it went down into the basement bathroom. We tried many things to get the smell out and the black liquid that was in it finally we called roto rooter to come fix the situation. It took about 45 minutes. Now the smell and what was forming in the shower is now gone. I would definitely recommend this service.

I had water coming into my basement and needed assistance right away. Roto-Rooter was actually the 3rd plumber I called, but they were out within an hour and were professional and offered several options. Roto-Rooter will now be the FIRST call I make if I should need a plumber in the future!!

Roto Rooter, and in particular A.J. Karder, saved my day. I had another company (Charlies Drain Service) out yesterday and the expandable cap they had me purchase, since they broke mine, fell into the drain that they had just snaked to clear a clog. As I understand it now, they never should have left without replacing the cap for safety reasons. Charlies Drain Service had me go to the store to buy the one they recommended - never said it was urgent- and the darned cap they had me buy was too small - that's why it fell in. Then they returned the next day after telling me it was my fault; they were really rude. They couldn't get it out. They even dropped a knife in the drain. They then informed me to get someone to come into to open up the concrete floor and get it out of the pipes. A.J. put the camera in and couldn't see the cap. So he had me flush toilets, which they too should have done. And voila, he was able to get the cap. A.J. was very understanding of my situation and was very kind. I felt confident in his work and will definitely use Roto Rooter again.

Manuel came out to install our kitchen sink. He did a fantastic job and was very polite and personable, will definitely continue doing business with him and would highly recommend Manuel to anyone that needs their plumbing fixed

Had a sewer backup in my basement and Roto-rooter was in my house fixing the issue within the hour. Randy, the plumber, was polite, fast and fixed the issue. Great experience and I will be calling them back for any future issues.

Terrible experience with Roto Rooter, after spending over $200 to clear drain, it was still clogged. We are updating the bathroom and our contractor showed us this hot mess. Also got over charged for the hot water tank valve and pipe, along with a permit fee of $275 (the county only charges $40)

Service man arrived in a very timely manner and gave some good advice, but couldn't help our frozen pipe situation because he didn't have a long enough defrosting cord! Still charged the entire $98.00 service charge. I believe it should have been reduced if they show up and cannot do anything to fix the problem.

AJ came and did a wonderful job. Our sewer lines were clogged and he snaked it plus told us what we might need to do in the future. He also warned us about a pipe that was disconnected in our house which could be dangerous and advised us to get it fixed ASAP. He was genuinely caring about the safety of our family. We definitely recommend Roto-Rooter! Thanks AJ!

A+ service on multiple calls.

I've had roto rooter from the miami st in akron location come to my house in stow twice now. Once for pipe snaking and now once to replace an old drum trap. AJ just came out today to replace my old drum trap and galvanized steel pipes in one of my bathrooms. He was super awesome, explained everything and cleaned up after himself (and myself from my own patch work). Great attitude and got the work done fast and even worked with my home warranty to make sure I was covered. He is one of the reasons while I will keep using this company.

Called on a Saturday night for a backed up main sewer drain, Randy showed up within the hour. I can not say enough great things about Roto Rooter but most importantly about Randy. Ended up being a two day job and had me as a priority the very next day. Was here on Sunday at 8am to finish the job. Told me all honest ways of fixing the issue and the best way to go about it. Randy is an asset to roto and they now have a forever client from me!!! HIGHLY RECOMMEND

VERY TRUSTWORTHY! Super fast callback, amazing service, very reasonable price and all on a Sunday! I want to thank A.J. for doing such a great job. It was really enjoyable to talk to you while you installed the new kitchen faucet, disposal and shut off valves. You will be the only one I call if I need help in the future.

Thank you!!

Within hours of contacting Roto-Rooter, I had someone in my home and fixing my toilet. The plumber was so helpful and polite, he left everything clean and more importantly working perfectly. Thanks for helping me out on such short notice.

I woke up saturday morning and found my basement drain backed up and sewage on floor. I called Roto Rooter for help and had someone there in an hour. Randy Metz my service person was very calming and with in a hour the drain was clean. i saw the inside of the pipe from house to septic tank on a camera. Very impressive. A+ Will Definitely use again.

With two drains blocked we were really in a bind. I called late in the evening and your man was at our house first thing in the morning. He was quick and neat explaining everything that needed to be done. The work was done long before I expected and everything was clean and back in place. we are very pleased with your work and will be calling in the future when problems occur.

Terrible experience with Roto-Rooter! We had called them for a clogged bathroom sink drain. They diagnosed the problem as a main drain line clog and wanted to snake it from the toilet in the same bathroom. I assumed they were correct because they are the "professionals" and let them do their thing. They removed my toilet and ran their machine that cleans out the drain. Flinging all sorts of black goop all over my bathroom during the process. An hour later, they had put my toilet back and left a huge mess on the floor and all over the walls! To make matters worse, my sink was still clogged! They said there is something wrong with the pipes, possibly a crack and wanted to put a camera in there which they did not have at the time and would need to come back. I was extremely upset at this point, paid the fee for their "service" and asked them not to come back. After they had left I called another plumbing service and explained my situation... they suggested I could clean the pipes out under the sink if I was handy enough. I did as instructed and now my sink drains like normal! I will NEVER call Roto-Rooter again.

I want to thank Rob from the stow office for replacing our water heater. After a long week of getting the run around from another plumbing service and HSA they came out an hour after I called them and were done in less than 2 hours. Thanks for the speedy turn around. It is very nice to take a hot shower in my own house for the first time in almost a week.

Justin was excellent! He came out to the house on a Friday night around Midnight. He was very professional and polite and got the job done quickly.

I called and received same day service on a severely clogged kitchen drain. Tim was the plumber who came out and was extremely polite and professional! He took the time to also thoroughly explain everything prior to doing the work. Excellent customer service!!

Once again, very happy with the service and honesty provided -- and all provided at a very reasonable cost. It's always difficult finding service providers you can trust to provide a quality service at a reasonable price, and we're very happy to call upon Roto-Rooter -- especially the particular service professional (whose name escapes me at the moment) -- who's been out each time. They've earned our trust for plumbing needs. We had a brand-new hot water tank installed and the price and service provided easily surpassed what any of the big box stores could provide.

My wife and I have learned in the last three years that if you just have standard plumbing work to be scheduled and done, there are plenty of good guys locally who will likely do a good job and probably cheaper than Roto Rooter. But when the going gets tough and you have an after hours or weekend emergency, Roto Rooter are your guys. Two incidents at our home in the last three years, both times they were the only ones available that night. Even better, arrived in 30 minutes both times. Had to have one of our home’s main drains cleared tonight (Friday at 7pm) - couldn’t do it myself, sadly I tried but failed. Adam arrived in 30 minutes, was more friendly and professional than I could ever have expected. Less than an hour later, had us clear and flowing. Accepted the coupon on their website and, ultimately, ended up the same price as quoted by the “local guy” who said he couldn’t get here until some time on Saturday. Thank you Adam - enjoyed talking with you and job well done, timely and fair priced!