Appliance Repair reviews in Tallmadge, Ohio

Joe was professional courteous and neat

Our Service man was very polite & helpful. Great customer service. You have a great employee

Service provider was knowledgeable and friendly.

George is always prompt, efficient, thorough, and friendly.

George was very friendly and knowledgeable and was able to diagnose the problem quickly and efficiently.

Had an appointment between 1 & 5 pm today. The tech called at 4:45 to say he would not make it. Said I had to call to reschedule. After 4 calls they wanted to reschedule me for 5 days later instead of first thing the next morning. Will never call Sears Appliance Repair again.

Tim was very efficient in locating the loss of power to our range. He is very professional and engages the client with the best alternative to the issue. Would highly recommend Sears Appliance Repair and would request Tim again if possible

He was polite and friendly. Very knowledgeable and walked us through the problems. Straightforward dude.

Tom did a great job. He is always quick at doing his job too. We appreciate Tim!

They only provide an AI chatbot to talk to I couldn't get a hold of a real person great job losing a customer.

Our technician did a very thorough check of my four major appliances as per my warranty. He was very informative and polite.

I’m giving Sears Appliance Repair a two star review only for the fact that they did come out the day after I placed the call. Our technician was very friendly, and I had told him that our washer wasn’t draining or spinning and that I’d heard a loud noise during the spin cycle when it initially happened. The only thing he did to assess the issue was exactly what I’d already done, which was to try to run a spin and rinse cycle. He then determined it must be the pump, but stated that if we wanted it fixed we would need to move our washer out to our garage ourselves in order for them to repair it. It would be $100 for the part and $300 for labor, yet we would need to move it from our laundry room to our garage?! My husband ended up finding and fixing the issue himself, and while it was ultimately the pump, our technician did not even attempt to take anything apart to determine the exact problem- which ended up being a small toy that got lodged into the pump. After this experience, I did not feel confident that our washer would be fixed correctly by this company.

Very friendly, nice and polite. Came in and got right to work and quickly fixed our refrigerator. Represents your company very well.

Seemed overpriced but repair technician was excellent

To clarify - our technician Timothy was good and fixed the issue. However, my experience with Sears home services as a whole was terrible. We were forced to use Sears by our extended warranty company for our GE range. Originally we called because of an issue with the sparker and after two visits from our original technician and a few replaced wiring harnesses, that issue was fixed. However in the process of fixing the sparker, the technician caused a gas leak from the range. I mentioned that I smelled gas before he left but He assured me there wasn’t an issue and left. After an hour of still smelling gas (mind you I was home with my 2 month old infant), I called 911 and the fire department confirmed that there was a gas leak from the range and it was at risk of explosion due to the concentration of gas. After turning off the gas to the appliance, we called Sears and had a new technician (Timothy) come to find the source of the leak. He found it and ordered the parts that were damaged during the original repair. We scheduled a new service appointment for him to come replace the malfunctioning parts and received multiple confirmation texts/emails for the appointment. On the day of the appointment there was no communication about when they were scheduled to come. In the confirmation it only listed between 8am-5pm and after waiting all day, no technician ever arrived. I called the customer service number upwards of 15 times and the automated answering service was TERRIBLE. No matter what combination of options I entered, it would not let me cancel or reschedule the appointment (even though it was in the past and not completed) and more importantly, it was not possible to get an actual person on the phone to help me. I ended up having to contact the technician directly to help me get in contact with someone to help. He sent a message to have someone contact me to reschedule. No one actually called me - I received a text from an automated scheduler that thankfully worked to schedule the new service appointment but after the absolutely terrible customer service experience, I would have much preferred an actual person to ensure things were scheduled correctly. Nearly caused an explosion in my home, terrible customer service, would never buy a warranty or maintenance service from this company.

I had to wait 1 week for my first appointment to be scheduled. Took day off of work. They canceled hours before the scheduled time. And it happened again! They rescheduled for following week, confirmed several times (text messages, email) and now they just canceled again. No oven for weeks now. Horrible and frustrating!

Tech replaced the part, 5 weeks later not working, next tech said we needed another part no longer made. So after $800 nothing has changed and Sears wont respond to my request for at least a partial refund

Still waiting for repair.
Long story short…. Started this repair project Oct 1st and as of today, Nov 11th I am home AGAIN waiting for repair person.
Talked to customer service ( in another country) 5 times over this period.
I will update review as soon as someone actually comes today and repair washer( part has been here for a week)
I would never use them again. But as of right now I need it repaired by them since I paid $420 in Oct.

Surprisingly I was able to get a next day appointment for the repair. David was on time, called before he showed up. He fixed the problem quickly and efficiently, and another surprise; the charge was reasonable. Thank you Sears (and David) for the great service.

1100.00 quote for a gear caseing?? Ok, I of course declined. The repair. He took the service call fee and handing me a blank piece of paper.. shady shit

Tim was Awesome! He knows exactly what he is doing and does it efficiently. He has serviced our appliances before and we appreciate his professionalism.