All reviews for AAA Standard

Just wanted to give a big shoutout to Steve and his crew who gave up their Easter Sunday dinner to save us from a flooded basement we found on return from a family trip The worked tirelessly the entire Sunday with nothing but true professional workmanship and knowledge of the problem We are so eternally grateful for their sacrifices today Especially Chester who's daughter was visiting from North Carolina and wouldn't get to see her dad this Easter Sunday We are grateful for her as well Their work was nothing short of outstanding and prompt Thank you thank you thank you Blessings on you and all your families this Easter Day The Tempich's Marblehead Ohio

They showed within an hour and took care of everything. Their crew was extremely professional and trustworthy. Though I how I never need them again but if I do they will be my first call.

My 82 mother and I had an amazing experience with AAA Standard Services when they showed up promptly after my call to clean up the emergency flood in her 2,000 square foot basement that held years of precious and countless momentous, now destroyed. I was worried about growing mold and my moms health but the owner Steve reassured me that when the job was done my worry would be done too~ he was right! The customer service and follow through was outstanding and the integrity was exactly what I was looking for. They showed up on time every time exactly as they had said~AAA kept their word and it showed me they valued my time. AAA gave us complete peace of mind as we left the owner and his crew alone there to remove so much wet stuff, they then followed up with a very thorough cleaning… they did it with honesty and trustworthiness. I was so pleased with the conscientious service I received, they went above and beyond to help me bring calm, health and peace to my mom in a time that was so devastating and sad to her and my family.
THANK YOU AAA!

Called AAA on a Thursday night due to my flooded basement. I was surprised to talk to real person and very friendly as a bonus. Steve explained everything very well and had a crew dispatched in very impressive time frame. We could not be there due to work but when i got home my house no longer smelled like wet socks. My wife said the crew was very well mannered and respectful. Being my anniversary weekend it was so nice to call a company and not have to worry :) ty ty to whole team top to bottom.

We were so pleased with the quick and professional service we received from AAA Disaster Cleanup. They made the process so much better by treating us with respect and giving us timely service. It was very clear to us that we had the best of the best here to fix the problems in our home and help us get back on track. We also appreciated the time they took to deal with the insurance company and make sure that things were handled properly on that and as well. Thank you!

We highly recommend AAA Standard Services, from start to finish AAA help us during our time of need, They removed any stress and anxiety we had about the clean up and restoration process. They put our home back together better than it was before the water damage.

Shortly after I made a call to this company, the owner and his crew arrived to begin removing and disposing of water-damaged items. After cleaning, sanitizing, and drying the floor area, everything was put back in place. The owner and his employees went out of their way to make sure everything was done to my satisfaction.Thank you AAA Standard Services and crew for an A+ job!
Beverly M.

I called the AAA for help, they showed up quickly and professionally. The owner was there to prioritize and assist the crew. They were kind, courteous and very respectful. Very reasonably priced as well. Will definitely be calling them in the future!!

This is a janitorial..fire mold water damage restoration power washing window cleaning place..with free estimate.

I am currently, due to injury unable to drive. I have no idea of this place& how it appeared on my list

The mold removal went great! Workers kept me informed on how the job was going. Very polite. Tony was great in describing how it would all be done...BUT they sub-contract the painting and Tony only has a couple of "pre-approved" painters he can call. Needless to say I am still waiting for a painter, even though it was supposed to be done right after the mold removal , with the contents of my basement in my dining and living rooms. The higher ups really put Tony in a tough spot. We are working on a tight schedule and its being blown right out of the water! But I guess the higher ups @ AAA don't appreciate out time is valuable as well. APPROVE MORE PAINTERS!!!!!

I'm posting this a few months after we had AAA come clean our basement after the sewer collapsed and caused sewage backup. They came out in a timely fashion. However, that's about all I'm happy with. Once everything finally dried, I noticed that the tiles seemed to be stained. I wanted to go over the floors one more time with bleach. I dripped a little plain water on the floor while filling the bucket and the "stain" immediately appeared to run away from the water (like when you put a drop of dish soap into water with grease). So there was this nasty brown-ish residue (resi-poo) on my floor still. We made a call and were told it was normal...um didn't we pay them to clean the mess? It was not clean. After AAA left, I also noticed that there was a puzzle that had been knocked on the floor, there were parts that they had sprayed and wedged under a PVC pipe that runs along the floor. Now it's been a couple months and our line seems to be starting to backup again, we caught it before it started coming out thankfully. The plumber pulls out puzzle pieces, dryer sheets and random other odds and ends. Sooooo AAA, instead of bagging the contaminated items, just decided to spray them down the sewer line. We will not use them again if there should be a next time. I'll do it myself since I had to do it myself again after paying them to do it.

My basement flooded over the weekend due to heavy rain. My insurance agent referred me to AAA.

The representative was very professional but insisted on payment in full $2500 before the work started. As an attorney I would never recommend paying in full for any service before the work is completed or paying without a written agreement. I called a different company to complete the cleanup work. They didn’t ask for any money upfront.

Never again is all I can say.Felt generous giving three stars last month but as time as passed I felt the need to change that.

Very unprofessional, no communication. When I called to follow up, said they were unable to schedule me because of pipe issues in other homes. That’s fine, but why can’t I be scheduled in the following weeks. Truly disappointed with the lack of service.

Horrible! Apparently family took over, and I'm sorry, but it was a complete disaster. The whole reason for calling a mitigation company in the fist place, is because you have already experienced a disaster of some type.

This company made a HUGE DISASTER out of an upsetting situation when my parents living room cieling was laying on the floor after a storm.

They were not only negligent, and late, but they have unskilled employees who don't know how to clean ductwork, nor cover cold air returns before turning blowers on in a room covered with insulation dust. It resulted in 3 months in a hotel. Cleaner and Dryer ended up cleaning up their mess.

If I could give -10 stars I would! If you value your possessions DO NOT HIRE THIS COMPANY!! Someone very close to me had this company come in to their home after a fire and.. long story short.. the people they sent to the home to clean up stole precious family heirlooms, jewelry, electronics, and most of all... A lot of memories. I also want to add that this company caught one of the employees, red handed, stealing from this home and they never reported it to the owners, also, some of the people sent to their home had previous convictions on their record, this information was unknown to the homeowners until it came out in court. This company refused to take any liability for what happened to these people and the items stolen from their home. VERY UNPROFESSIONAL!!!

We hired AAA to clean up after a fire we had. I think others need to be aware of their practices. They give the key code to everyone on the job. Those people in turn give the code to their friends. People were coming in and out of our house freely. While we where in a hotel while they "cleaned". Workers and sometimes their friends were coming in and out of our house at all hours. They also would hide "merchandise" around the back of the house and by the dumpster and come in late at night and pick up the stuff. Sometimes they "work" unsupervised. I would come home in the middle of the day and people would be in the master bedroom just looking at stuff. Or while most people would leave for lunch, they would stay behind and just go through everything. I came home one day for lunch and there were 2 guys there while everyone else was out to lunch. I would ask what happened to different things and they would look at each other and shrug there shoulders suggesting "I don't know". While we thought things were going out to be cleaned they where not. They were taken. We only found out about it after going through the boxes once they were returned. AAA knew about the initial theft and yet told no one. Deciding instead to keep it to themselves so they would get paid. Had we known of the first initial incident, we would have moved back in right away to save our stuff. Instead the initial theft of a stereo led to many more items being taken. Because the employee was mad because he had been caught taking a stereo. He came back that night and wiped out half of our basement. Then came back on a Saturday and took everything else. We have lost many precious family heirlooms that will never be recovered. Our valuables are now all over the city of Toledo. Lost forever.

We hired a company to clean after the "cleaning" was complete and they would show me buckets of black water. Showing they really didn't do a good job cleaning.

They also hire employees from a third party, like Manpower. You could have convicted felons working in your house with an all access pass to everything you own. Get the name of everyone who is working on your home. A quick google search of there name will show that they have a criminal record or not.

Have an extra lock on your door that cannot be opened with the key that they have access to. When they are finished, CHANGE YOUR LOCKS!

If at all possible, stay in your residence while the work is being done.

Don't fall victim to this scam like we did. Watch everyone all the time, even if they seem nice BEWARE!