Eco Plumbers, Electricians, and HVAC Technicians

Be honest about the Water Heater Maintenance Clean and Check services you offer. When I called to schedule I asked if sediment removal was part of the process and was told it was. Flushing a water heater is not the same as removing sediment. Despite a reschedule credit and a coupon making my bill $0, the issue wasn’t fixed — and now my water bill will show it.

There are tools and chemicals specifically made to properly flush out sediment. If your company doesn’t invest in those, don’t offer the service. It wastes time and money.

I called while the technician was still on-site and was told someone would call me back. That never happened. The technician called his boss, packed up, and left. No follow-up. No advice. Nothing.

Your company says, “If you're not happy, we’ll work with you until you are.” That wasn’t my experience. I lost six hours across two days and still have the same problem. Time is valuable — yours, mine, and your next customer’s.

If you truly want to improve, be transparent, train your techs properly, and invest in the right tools. Until then, stop offering this service.

We took off of work to have them come out for a quote about a leaking tub. They cancelled. We took off again to have them come out for a quote about the leaking tub. They sent someone who called us by the wrong name, referred to a different issue, said someone got their wires crossed, and then said they couldn't do the quote and would have to reschedule. AGAIN. So this is the THIRD time and not even a quote. Incredibly difficult to get an actual human on the phone. This has been a multi-week issue and we never were able to even get a quote from this company. Do not recommend!

Travis was professional, friendly and fixed our electrical issue, explaining the problem and process. Highly skilled and knowledgeable in his profession! I would definitely recommend Travis and ECO.