Home Services reviews in Worthington, Ohio

BUYER BEWARE! There is a design flaw in this product. We had this installed and they never fixed the problem. In the winter a lot ice sickles will form because water will not go into gutter. The repair person that came out said that he has seen some 3 feet long. Now he did say there was a fix for that but it would cost an extra $800 plus I would have to have an electrician install it. I told him it was dangerous because my mom is 85 and there is always a sheet of ice where the ice Sickles drips. He told me there was nothing he could do and that's what the gutter helmet does!!

Very good installation done in a timely manner. A small army of men showed up to do our fairly large ranch style house and completed the job in one afternoon. There are still a couple of small issues they will address soon, bit overall the installation and function seems to be working as advertised. Not cheap by any means, but the engineering of the solution works well and should be maintenance-free for many years.

Initial installation was a breeze. We then had to have it de-installed and re-installed due to a new roof. Overall we were pleased with the product an communication throughout the process. They even replaced some of the helmet that had been damaged since the initial install.

This is Angie Fleshman at the Greenwell Group in Westerville Ohio. Working with Dan was a pleasure. He went above and beyond to accommodate and help remedy the timing to replace the gutters by Gutter Helmet. He helped us meet our closing deadline and we are very grateful.

Just met with John, who came over to Columbus from the Pittsburgh roofing sales office. He made a professional presentation and examination and gave me the estimates I needed. There was no mess and we were done in an hour. All questions were answered and he got the order. I hope the installation is just as efficient. This is the second time I have done business with Harry Helmet.

We received the notification that the installer was coming as promised. The gutter helmet was installed quickly and efficiently. However, the installer left gutter dirt all over the sidewalks, decks and the sides of the house. In addition, the end caps have gaps and I am concerned that hornets and wasps will nest in the gutters as a result. It has been very cold with only one or two days of melting snow off the roof to see how the gutter helmet worked. It seems to work fine, though water forms icicles instead of the water flowing into the gutter when it is melting on the roof and still below freezing.

We recently moved into a condo/house with a back deck off the family room. We wanted something to help keep the sun out during the hot summer days but allow it to come in during the cold winters. We decided on a retractable awning from Harry Helmet. The quality of the materials was far better than the competition and the warranty was much better because of that. It works perfectly for what we wanted. Now that the weather is getting cooler, we can leave it closed to allow the warm sun to come through. During the Summer, when it was very hot, it provided a nice area of shade for our guests to enjoy outside without burning up. I would highly recommend Harry Helmet to do the work. They were professional and on time, and did the job quickly. I would caution that when you measure the width of your area to cover to go a little larger than the actual area. This is because it's possible that the actual covering, because of the mechanism, can be up to 4" narrower than the actual measurement. If you keep this in mind, you won't have any problems. Use Harry Helmet if you can.

Few days ago I needed part of my gutter to be replaced, I called couple companies but none of will do a part they wanted to replace the entire house to charge more money. Gutter Helmet came down to my level just to replace a part. The adjuster and crew were amazing. I recommend them to my friends.

Had new roof installed and had Gutter Helmet remove existing Gutter Helmet and then reinstall after roof done. The work was done quickly and done well. The only issue is sometimes it is difficult to reach people on the phone to arrange appointments. I used the other department options and had them follow up for me.

The gutter helmet product works well with the exception of icicles that build up quite large during the winter. There is a heating product that is very expense that will solve the problem. The issue is with the cost. This product is very expensive and the product is very thin aluminium. It is very difficult to work with and can easily damage. Hopefully you never have to take the product off, because some of the parts that hold the helmet to the actual gutter will damage easily once removed. Gutter Helmet also ensures that you will not be able to acquire parts outside of their maintenance shop and quoted me $700 for labor to re install. We are talking about 30 minutes of work. There are actually better performing products on the market at better prices. I would make sure you understand the bigger picture and think about the long term expenses. I believe folks have paid up words of $5K for the product and install... Please consider other options before investing in this product.

I have had gutter helmet installed for 5 years and love it. I live on a wooded lot and these guards work awesome as designed. I recently had a new roof put on and needed to have them de install the guards and then reapply. Andy was great in coordinating the team and they reapplied the gutter guards and in some instances replaced a few broken guards at no cost to me. Very thorough cleaning from start to finish and I would highly recommend these guys if leaves are an issue. Very Professional...thank you!

Signing up for a free estimate was a simple phone call and we were able to schedule within a few days. The salesman was courteous, patient, knowledgeable, and very helpful. We had already considered other styles of gutter covers and, especially after seeing how Gutter Helmet brand covers are constructed and installed, decided to invest in them. The installation was scheduled for around two or three weeks out and the installers who arrived were great. They answered a few additional questions that we had, asked if we had a preference when there was more than one way that a section could be done, worked quickly and cleaned up afterwards. I would definitely recommend this company to anyone looking to replace or upgrade their gutters. The only reason I'm leaving a star off is because we had decided to finance the purchase, applied and were approved, sent in the information, but were charged the full amount (instead of the 10% down-payment with the rest of it being financed). We decided to just take the credit card points and pay the balance off the next month but, if we hadn't been in a position to do that, having the full amount incorrectly charged instead of financed could have been a real problem.

After moving in to a new home with several trees in the yard, when the first torrential rains hit, our gutters overflowed and we ended up with water in the basement. We attempted to clean the gutters ourselves, but our good judgment stopped us due to safety concerns. Then, we hired someone to clean the gutters, but soon thereafter, leaves were starting to clog them yet again. I did a great deal of research, including observing demos at home and garden shows, on which gutter apparatus was the best in terms of value, design, and track record and everything pointed me to Gutter Helmet. I emailed Gutter Helmet for an estimate and from that moment on, the professionalism and responsiveness of the Gutter Helmet team were just outstanding! I received an email confirmation, with a video clip of the Gutter Helmet professional, Paul, who would be meeting me, and as the email promised, he was on time, took the time to answer all of my questions and professionally presented the true benefits of Gutter Helmet. When all was said and done, within days of installation, once again, torrential rains hit and Gutter Helmet performed beautifully! No overflowing gutters, no water in the basement, and most importantly, one very happy customer! I'm very pleased with Gutter Helmet and the fact that they stand behind the Gutter Helmet product/service with a lifetime, transferable warranty just makes it that much better! SIMPLY OUTSTANDING!

Just had my product installed last week. I have an older home w/ two different roof types on it. Initially it took them a little bit extra time to figure out how to install the product and make it work. They were excellent in keeping touch with me throughout the process and the installation crew and sales rep were incredibly professional. Less than 3 days after getting the helmet installed a large tree branch fell on my roof and damaged one section of the helmet. I called them up and they came out assessed the damage and replaced the section FREE!! We've had 2-3 really heavy rains since it was installed and it appears to be working as advertised. Certainly no water in the basement from overflowing gutters which was the reason we put it on in the first place. I'm very happy with the service and product overall and would definitely recommend to others. Heck, I even told my in-laws to try it out too!!

They may be the best gutters. But they're customer service and attention to opening up a file. It's me not good, it's always 2 weeks out. Because of a company policy, they have all your information. I want to come out and do an estimate to take them off and put them back on when you need a roof 2 weeks. Just for an estimate, and they won't schedule it. After that, until after they've done their estimate. I'll never go with this company again.

We had gutter helmet installed last month. Our home has two 70 foot oak trees in the front yard, our gutters were always full. It had become too difficult to climb the ladder to clean them. Now the leaves just roll off the roof.
Customer service was polite and professional, installers were experienced and cleaned up their work area. We are thrilled.
Lastly, my mom had gutter helmet installed 20 years ago, still working great.

I waited way too long to pull the trigger on this. I got estimates from many different companies over three years, I did my homework and still procrastinated. The Last straw was having to get on a latter at 11 o'clock at night in the middle of a thunderstorm.. water was pouring over the top of my new 6 inch gutters clogged because of my two large silver maples. When I called Gutter Helmet they sent out a guy.I didn't recognize him, but he remembered me. He said you still haven't the done this. I said no but I'm ready now.
Best decision I ever made, even the little helicopter seeds from those maples don't get in my gutters now.

Absolutely DO NOT SIGN ANY CONTRACTS with this company. They are courteous in the sales portion; however, once you sign the contract, you are forgotten and ghosted. I contacted them a week after signing the contract and paying a deposit of nearly $1,000 since I had not heard anything about scheduling. They didn't give the professional courtesy of an apology, and informed me I was scheduled on June 10. Keep in mind, I had to make contact. No courtesy of a phone call, email or text which is unacceptable in today's market. There are many many different methods of communication. When June 9 arrived, I AGAIN had to make contact to confirm the installation because I needed to request a vacation day from my employer. I called and spoke to Michael Bell who told me that my installation would not happen as scheduled on June 10 due to being short staffed. I asked him to call me the next day once he got the issue sorted out since I had to request a vacation day. He agreed to do so. June 10, no call so I AGAIN had to call Michael Bell to ask status. He did not answer my call. I left a VM indicating I needed to hear back by 5pm or I was going to cancel the installation due to being mislead so many times and no communication from them aside from when I initiated contact which a consumer should never have to do especially when they have charged a $1,000 deposit. He called at 9:05 am on June 11 with yet another excuse about how the crew was now going to be on vacation the entire week of June 16, and I couldn't get scheduled until the following week of June 23. That is a complete hoax! The entire crew doesn't go on vacation at once! A reputable business wouldn't even allow this. I informed him that was not acceptable and to cancel my installation and contract due to being mislead so many times. Michael became enraged and began literally yelling at me on the phone that I was not permitted to cancel. I calmly informed him that we could take it to court to let a judge decide what I was legally permitted to do. He hung up on me which is extraordinarily unprofessional. He called me back at 9:25 am, not to apologize for his abominable ill mannered behavior, but to tell me that the contract was cancelled. DO NOT CONTRACT WITH THIS CORRUPT COMPANY UNDER ANY CIRCUMSTANCES!

Update: AVOID AT ALL COSTS.

Service is impossible to get ahold of, they have sent a crew to reinstall my gutters and the helmets three different times, and each time they showed up expecting to do a different task than what is actually needed, one they didn't have the right materials to complete. Now they're telling me their "gutter truck" is broken down, so it'll be another delay in completing my job.

You can't buy your way into the service schedule. The gutters have been off my house for months because they won't finish the contracted work. An absolute mess of a business, worst customer experience I've ever had. I am opening a case with the Columbus BBB to bring awareness to their deceptive practices. Seriously, don't do it, you will regret it.
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Purchased the Gutter Helmet system 3 years ago, and was told the gutters would remain clog free, or the service to clean it would be free, for life. Gutters clogged, went to schedule service, and as of Aug 1st there is a $50 "warranty appraisal" fee, which was never communicated. Very deceptive sales and customer service practices behind a 'meh' product -- look elsewhere.

Very Disappointing Experience
I do not recommend this company. The lack of communication, poor customer service, and refusal to take responsibility for their mistake was completely unacceptable.

We hired this company for gutter replacement in April, and it was a very frustrating experience. Our home has two levels, and we clearly told the person who came out for the estimate that the first-level gutter needed to be replaced — it was visibly broken and damaged. Unfortunately, they wrote down the second level on the application, which I didn’t catch at the time of signing.

Without any confirmation or follow-up call (which is standard with most service providers), they came out, replaced the second-level gutter — which didn’t need any work — and left. I didn’t even know the job had been done until I called to ask if they were still coming, only to be told they had already finished.

When I explained the mistake and that I clearly requested the first level, they were extremely unprofessional and insisted it was my fault. Despite leaving over seven messages, no one has returned my calls or attempted to resolve the issue.

I completely agree with a previous review from another potential customer. Getting someone out to provide an estimate for new gutters and gutter helmet was not a problem. I accepted the estimate and quickly received an email stating they would be contacting me to schedule. Never happened. I called the service dept. to check status and had to leave a message. No returned calls. I proceeded to co tact the sales rep. who stated someone would call. Got a voicemail days later stating the truck was in the shop and they would be out next week. It did not happen. Called service again and this time there was a “family emergency”. At the same time, I got an email from someone else stating that the materials had just been ordered. I left another message due to 3 different excuses, and never got a call back. Contacted American Express and put a cancellation on my down payment for failure to provide services. Sales rep insists he would never work for an unprofessional company. If this is his impression of professional, it says a lot about his standards. It is amazing that this company is willing to lose business over something as fundamental as communication and follow up.