KMS Heating & Cooling

If you want things done the right way, I would reccomend choosing KMS. They are an expert in their field and are dedicated to making their customers happy. Everyone on the KMS team are professionals!

This is honestly one of the worst companies I've ever had to deal with. I had a good history of them working with me in the past. They installed the original geo unit in my house so I have continued to do business with them just based on familiarity alone. About 10 years ago, we had a misunderstanding about payment method after installing a new external pump. They used the card on file which was expired after I told them to bill me directly and not by my card on file (I was between debit cards at the moment). This eventually resulted in a late payment. Never went to collections. Following year, I scheduled an appointment, tech came over and serviced my geo. After service, he told me he had orders to collect cash payment for the service. One of the few times I actually had that much cash on me in my life. Wasnt happy that fact wasnt disclosed until afterwards, but I collected my receipt and went about my day. About 6 weeks later I received a nasty letter saying that they were going to take me to collections on the payment that I already paid in cash. I call them, tell them I have paid that bill, in full, the very day of service. I was asked to take a picture of the receipt, and send it to them. While doing that, I realized that I actually overpaid (according to their invoice) by $1. Lol. After sending the pic of the receipt, I jokingly told them how i expected that overpaid dollar to be returned to me. Later, that year...I called to have the geo serviced again and was told that they have a no service tag on my address due to late payment. Honestly, I didnt even argue with them. I didnt want to waste another minute of my time on them. These people are clowns. Everytime someone came out, it was always a different person and it seemed like every tech they sent out knew less and less about the unit. I took that all in stride. Despite the high cost service calls. Or the fact that their techs would charge me extra on labor, and even it out by undercharging me for freon (more money in the techs pockets that way but all the same to me). Their record keeping alone tells you how the rest of their company operates. There are better options out there. Willing to bet a high percentage of better options.

Used this company to check our new water heater that wouldn’t stay lite. They were so professional and kind. Diagnosed and replaced a defective part on the water heater. It works great now. I would use them again no question. Great company!
Peggy Harris