All reviews for Polar Bear Jack's Home Services, LLC

I had Zach and Devin come by my house today! They even came out earlier than what I had scheduled! Let me tell you, the knowledge these men had amazed me! They knew exactly what to do, how to get it done. They let me walk around with them and taught me a few things as well to keep my unit clean. The thing that amazed me the most was they told me my carbon monoxide detector was in a bad spot and that it should be moved closer to ground floor. Having 2 kids, knowing that could save my family one day, so thank you so much Zach and Devin for being so professional and quick so my family could be cool again!

We had a great experience with our HVAC replacement today through Polar Bear Jack’s! They were super quick about getting us scheduled next day, which was especially helpful given the 100+ degree temps outside and our old unit failing to keep our home cool. Richard, JJ, and Willy were prompt, courteous, efficient, and even playful with my kiddos and understanding of the chaos that comes with having kids and a dog running around. I highly recommend!

We are very pleased with the quality of the work and the professionalism of Ronnie and JJ. We had an unexpected change which Ronnie quickly adapted to and resolved the issue. Both men were polite, courteous and respectful of what we needed and the property they were out. We recommend Polar Bear Jack's for your foam insulation needs!

I want to thank Ronnie for all of his attentiveness in the detail of his work. Not only does he get things done in a timely manner, he has great prices too! Super respectful and friendly. We appreciate you! Definitely recommend Ronnie!!

Zac came out after hours and got our unit washed out. Got it cooling again. We are very the satisfied with his work.

The board on our furnace went out right before the recent frigid temperatures and Polar Bear Jacks sent Jordan out almost immediately. He was able to diagnose the problem and got the part in right before the weather began. He’s been out to help with other issues before and always gets it fixed. I recommend Polar Bear Jacks to anyone I know who is needing heating and air services.

Polar Bear Jacks installed spray foam in our new build and we are very pleased with their work. Ronnie Bridges was our spray foam technician and he was very thorough in his work, including cleaning up, and also very patient answering all of our questions. The house is much cooler inside with the insulation, even in the heat of the summer. Highly recommend.

When our furnace died and the heat was rising, I'm so glad I counted on this crew. I was beyond impressed with the service , patience, and hard work of this team when replacing our furnace/AC. Willy and JJ hit the ground running to get our house cooled again and I was amazed by their expertise and their work ethic. Braving ridiculous heat and solving unexpected problems they did whatever it took to get the system up and running so we could have comfort in our home again. I am extremely grateful for these guys and soo glad I chose this Team to rescue us 100 percent!!! Ronnie Bridges did a great job on our insulation install. They all worked fast and hard and did a great job of cleaning their work area like they were never here. Real Professionals.They've earned our business for life.

JJ, Jordan, Zach and the team did a fantastic job fixing our HVAC unit. Extremely professional and on time. Highly recommend this group of professionals 10/10

Jordan was very respectful, efficient and knowledgeable. I’m going to use them in the future and sign up for a yearly maintenance plan because I was completely satisfied.

I have nothing but good things to say, I had storm damage and needed insulation removal/replace and drywall ceiling removal and replacement. Adam was great to work with he came right out and gave me an estimate and then told me the day his team would start demo work and a team of workers arrived as planned, Ronnie, Mason, Josh, and Dillon worked great as a team to prep my house for the demo and ensured all walls and floors were properly covered so that nothing was damaged. During the demo Richard and Willy arrived to handle electrical issues and repaired a gas line on my back porch. The entire team was polite, respectful, and cleaned up any messes after completing their jobs. Lastly Charlie did an excellent job of replacing all the crown molding that had to be removed for demo and he has excellent painting skills too. I highly recommend this company for any home services you need, just call and talk with Adam, he will give you a great price and you will be treated with respect.

JJ was quick to diagnose the problem with my system and got it fixed promptly. Also gave me a heads up on the life of my system and talked to me about best options in the future. Thanks team!

If I could give these guys a gajillion stars, I would sure do it. Friendly, professional, timely... all the great adjectives! I have been on this planet for a very long time; and have never had such a pleasant experience doing business with a company.

Thank you to JJ with Polar Bear Jacks!!! My heating went out overnight and right before the incoming cold snap. JJ came to my home the same day and had my heating issue resolved fast. The diagnosis and install was quick and he was very professional and kind! Polar Bear Jacks gained a permanent customer today!!

My favorite HVAC company in town. JJ in particular is the best! Super friendly, very knowledgeable and always willing to explain everything and what he’s doing every step of the way.

Can’t recommend enough!

JJ was awesome! Very friendly, knowledgeable, and thorough! I have used this company for years (everything from installing a new unit to servicing my existing ones) and have always been happy with their service.

GOD SEND: If you need, honest, reliable heat and/or air servicing done for your home, I highly recommend Polar Bear Jack's Home Services, LLC. We have a 2-story house with two sets of furnace/AC - one for upstairs, one for downstairs. We woke up with no heat downstairs on Tuesday (2/11/2025) morning. What could have been a $30,000 entire HVAC replacement situation according one company, turned out to be a warranty-covered heat exchange replacement for the one furnace with Polar Bear. They offered to call Lenox on our behalf to get warranty information, inspected our home and unit to ensure that there were no carbon monoxide leaks, and got us back to a warm house in no time. Very grateful!

They are the first company in two years who actually took the time to crawl under our house to help us understand why it felt so humid and why proper airflow seemed to be an issue.

JJ was incredibly thorough during his inspection, capturing photos and videos of everything he found down there. He and Willy did a great job walking us through their suggestions for fixing the problems and patiently answered all of our questions. Because of how severe the damage was, they got us on the schedule right away.

Once the job was completed, they took more photos of what they fixed and made sure we fully understood everything they had done. We really appreciated their attentiveness and expertise!

From the quote process through installation, we had nothing but clear communication and amazing customer service. We’d been putting off replacing our HVAC for as long as possible and got several quotes. PBJ’s pricing was very comprehensive and competitive. They helped us find a good local credit union for a loan and quickly scheduled installation in just a couple days. Install crew was so awesome, they did an amazing job. It’s been almost a month and we’re so pleased with our AC. 10/10 will recommend to everyone!!

I recently had the pleasure of working with Zack from Polar Bear Jacks, and I couldn't be more impressed. Zack serviced my AC unit, and his professionalism and expertise were evident from start to finish.

Not only did he provide excellent service, but he also took the time to answer all my questions and offer useful maintenance tips. It's clear that Zack takes great pride in his work, and I truly appreciate his dedication to ensuring my AC is running smoothly. I highly recommend Zack and Polar Bear Jacks for anyone in need of reliable and top-notch HVAC service.

Thanks Zack!

This is one of the great companies we all hope
to work with. J.J.and Willie the air duct crew went above and beyond to make sure all our issues in the attic were addressed. It was a pleasure to work with these guys. They always left the area clean and communicated with us every step of the way!!
Thank you Polar Bear Jacks you can work on my house anytime!