Reviews of local pros in Broken Arrow, Oklahoma

Bruce, Ernie, Kenneth, and Tyler are always great to work with. Knowledgeable, helpful, and friendly – can’t ask for more than that.

Chris was very helpful and patient in getting us what we needed!

In and out!

Helpful staff.

Worst customer service ever

Good place to get Lennox parts.

Wholesale only. Dont even try if youre trying to work on your own.

Kenny has very poor customer service skills.

Cool beans

Great employees. Always ready to take care of their contractors.

Great service !!!

Kenneth was great!!

Friendly and always helpful

Kenneth is a joke. He will tell you there are no orders under your name even though it’s on his screen right in front of his face. Not to mention it normally takes half an hour just to bring my equipment out. Would much rather go to shearer that’s right down the road.

Ernie is the best around.

Bought a $12k f furnace and condenser, 1 year later after shotty install low pressure switch went out. No biggie easy fix. We used their recommendations on contractor can’t get them to honor factory warranty. Decided I’ll fix it myself it’s easy 3 mounting bolts and 2 electrical clips but the Lennox store won’t sell replacement parts to consumer add that with horrible customer service from their manager ! I’ll never go back BUYER BEWARE!!!!

If your not a dealer the employee's will mislead you and tell you the part is 3× the actual price and give you bad information about the products and tell you wrong serial numbers send you on a wild goose chase only to find out after you go through a dealer that it was all bs and the part was 400.00 bucks less than the quote, And to find out you can buy the same part online. Messed up business model. No trust and spent twice as much because of their tactics..

Just placed an order this morning with Peyton, he is new back on the counter and has picked up the system again perfectly. Always a pleasure to work with!

Heater stop blowing hot air this morning. I normally would call a service company for repairs, but I quickly identified that the gas valve on furnace went out, so I thought no problem easy replacement ( I was final assembly lead for a local HVAC manufacturer. I worked with massive 140 ton units). Called Lennox of Tulsa (Parts Plus), gave part number and was told yes we have them in stock. I said "great how much?", he said he couldn't sell to me because I don't have an account and have to have a contractor's license to set one up. Okay, I understand protecting your customers business, but not selling me the part at all is unacceptable. I've worked in sales my whole life and every wholesale/distributor company I've seen and/or worked with wouldn't deny a product owner (existing customer of the manufacturer) access to the vendors product, albeit at MSRP or even higher. So I asked for a couple of names of companies that have accounts with Lennox Stores (Parts Plus) so I could purchase the part through them. Not wanting to help me he said he wasn't allowed to recommend any of their customers to me. As a home owner, and owner of several rental properties I will never have a Lennox system installed.

They like to hang up on if you work for another dealer company. If you deal other Hvac equipment they like to charge you more for not only using Lennox. Their warranty process is a joke. Customer service is very poor it makes a 3rd world country look rich. Nobody seems like they want to help you in the store. The quality of the whole process deserves 1/2 a star. They will overcharge you get ready for high prices.

Great group of guys with great customer service