Reviews of local pros in Broken Arrow, Oklahoma

Mark, our technician is the nicest guy. He’s so knowledgeable and respectful of his surroundings. Always on time and they send a confirmation the day before your appointment. I highly recommend Custom Services!

We really appreciate the great service we received. Our Tech made sure we knew and understood what an
d why he took each step and made sure to provide great feedback at the end of the visit. I really believe he wanted to be sure our system was ready for the extrene cold temperstures forecast for next weekend.

Alan has been to our home on a number of previous occasions. Each time he provided the highest quality service. His explanations are clear and credible. He listens to your questions without making you feel unknowable. Quality serviceman.

We have been a customer of Custom Heat & Air for many years. Their Team of service people have always been professional and very knowledgeable. Jeremy was very helpful when he completed our yearly AC maintenance and made some updates to our system that should be very beneficial during the summer months.

I enjoy the peace of mind of Custom Services maintenance plan. They come out twice a year and tune up our Trane HVAC system that they installed several years ago. The technicians always take the time to make recommendations and explain why and the best ways to maintain our system. Our recent tech, Gregory, was very friendly and professional.

This review includes what Custom has provided this home for more than 20 years. The heating and air conditioning units have been replaced and I pay for the yearly maintenance check for the heating and air. When I deal with the office they have always been professional and friendly. Those they send to do the maintenance checks and repairs are friendly and professional and do their job without complaints. When there has been a problem, Custom has been who I have called. Friendship is not a factor, just quality work and work ethic.

We used Custom Services when our air conditioner went out. Our furnace was at the end as well. We used Custom Services for a complete new unit. From the first contact call with Abby, all the way to the technicians , the service was great. The work the technicians did was outstanding. Very clean. Looks great !
I highly recommend Custom Services !!!
They will take good care of you.

I would highly recommend Custom services. They were friendly professional and timely. I was told it would take a full day to clean the air ducts but they were able to send 2 crews and finished in half day. Very pleasant surprise! They cleaned up any messes made and were very careful and protective of my new hard wood floors. I will definitely use them again!

The guys were great! I highly recommend! The guys were friendly and professional and took the time and the care to repair the broken faucet rather than replace it, saving me hundreds of dollars! They really know their stuff and love their jobs. The pride they take in their job performance is evident in everything you do. Thank you!

Jeremy did a great job checking our furnace today. He explained the analysis steps, if there was any corrective action needed, and the benefits to meeting the standards to provide the customer the best combination of comfort and efficiency. I was impressed with Jeremy's technical knowledge and attention to detail while checking out the HVAC system.

My technician was Omar, who was very professional, answered all my questions completely and with understandable detail. This young man went above and beyond. I asked if it would be a problem with the unit sitting a little canted (nothing drastic). Omar used rubber shims not only to level the unit but to eliminate any vibration AT NO CHARGE & without me asking. The invoice is very explanatory in format but also Omar's description of what was done was very detailed and professional. Couldn't ask for anything more from the company or from the technician. This is the value of service that we enjoyed 20-30 years ago! Yes, I'm old. But I'm also very happy to have used Custom Services. Highly recommended!

Showed up early, was here for about thirty minutes, we have had some issues with the technician that was sent out, and wondering if he even did service the unit, I know the filter was replaced. However again he told us about a gas leak and was quick to off their plumbing services, so we had our plumbers out and there was no gas leak of any kind, the plumbers checked in the house and under the house and found no evidence of a gas leak.

We have decided to take our services elsewhere.

Brian was super helpful today! He was very patient to answer all of my questions and concerns and the moment he stepped into the house and I addressed the problem, he figured it out in less than 1 minute!!! Wow! I should have known that right? No. Brian knows his job really well! Highly recommend!

Custom Services personnel have always been very friendly, professional in all ways and helpful. They respond quickly to any problem I might have. They just completed installation of a new A/C and Furnace and the technicians worked diligently for 2 days in the heat and humidity...never complaining.....and R.J. consistently kept me updated on what they were doing. Debbie (in the office) is an absolute joy to talk with....she is so friendly and explains everything to me. It is so reassuring to know that if I have a problem they will respond quickly and professionally. I have been their customer since 2006 and have always been completely satisfied with their service. If the opportunity ever arises, I will definitely recommend Custom Services!!

We have utilized Custom Services as our heating and air company for the past 28 years! That’s correct. We have been with them since the beginning. They‘ve improved our comfort in all three of the homes we’ve lived in over the years. They accessed our needs, and have always delivered what needed to be done in a pleasant, professional, punctual manner. We feel that we’ve received high quality products and service at a fair price. We do subscribe to their PMA program, which gives a nice sense of security. Years ago, when our children were toddlers, our heater quit late into the evening on a very cold night. With one call made, Custom was there, at a reasonable rate. And because Custom honors and see the value of your requesting the same technician each time- Alan knew we had small children and how important heat was throughout the night, so we were made a priority.
That’s our story, but I’m sure other clients have many similar stories to share. And by the same token, we’ve gladly given our appointment times to people who have had higher priority due to their needs. It’s just how this company works. Custom is a wonderful company which I can’t say enough nice things about. They’re a great group of people!

Custom services is a quality company with fair prices. This is why we have been with them for many years and will continue to stay with them. Finnegan in the office was very supportive and helpful and Jeremy came out right away that day and did repair and maintenance on my air conditioning system. They are both an asset to this company. I give them a four-star rating. Thanks a million.

Very impressed with this company! Very quick, professional and affordable. Every person I’ve met or spoken too with this company has been extremely kind and eager to help. My circumstance was not an easy task and they have managed to completely remove, reroute and install a new heat and air unit in a very short time! Much appreciated during a hot Oklahoma summer! Highly recommend this company!

Had an ongoing issue with our furnace. We were very frustrated and ready to get rid of our system that is 5 years old. Many repairman could not find the issue. Called Custom Service and so glad we did. Leo Thacker came out and kept checking and researching. He really put a lot of time into this. We were amazed they resolved the issue. Custom Services was very honest and has been amazing. Highly recommend.

I had been with this company for 15 + years maintaining my heating and air. And have spent a significant amount of money with them. Recently I used their plumbing services and very, very much disappointed. They came out on a Tuesday to unclog a sewer clean out pipe. Unfortunately the following Saturday my drain started backing up again. Right away I called and explained that I needed them to come back because they did not resolve the issue completely. Keep in mind they offer emergency services. They told me they couldn't come back until the following Monday and on top of that wanted to charge me because it may require using a camera. I asked to speak to a Manager they refused to have one call me back until Monday. So to end my frustration I called Williams Plumbing and paid them after wasting my money with Custom. I'm NOT going to spend another dime with Custom after my Heating and Air contract is over.
Update to my review. A manager called me after left my 1 star and my comments. He paid a visit to my home to personally apologize for the poor customer service I received and reimbursed me for the cost of the service they performed. I very much appreciated the service recovery and I will continue to use their heating and air services. Also I will update my rating to a 4.

Custom offers great customer service and perform quality work! They have a maintenance schedule and automatically set-up your 6 month service calls, so I never have to worry about our system. We have used them for over 15 years and they have always done a great job. Highly recommended!!

This was an enjoyable repair visit. I received a call giving me an exact time of arrival. David and Andy were very friendly and professional. They listened carefully when I explained the problem. They quickly fixed the problem. They gave me some suggestions of ways that the heating unit could operate more efficiently. I will recommend these guys to friends and family.