A-1 Professional Heating and Air Conditioning, Inc

Home shield assigned this company to me. A1 called me on a Monday told me they couldn't make it to their scheduled appointment that day because it was too cold. Which was fine because I had no clue I even had an appointment that day. The Guy on the phone (I believe was Wes) rescheduled verbally over the phone with me for 3:00 pm the next day. The next day at 3:00 came. At 4:00, no one from A1 had showed or even attempted to contact me. I called and left a message asking if they were going to come. 30 minutes later the tech (Wes) called and left me a voice mail that said "trying to figure out his schedule and to see if he has me scheduled for the day." (Same guy who verbally scheduled with me the day before)I did not see the missed call. About 4:58 I got a text saying I didn't answer the Tech 's call and they won't be able to make it and asked about the following day to come out. The following day, Wes called and the first thing he said was "you didn't answer the Tech 's call." I mentioned the tech called at 4:30, my appointment was at 3:00, why didn't the tech just show up? Wes said "Because I'm not going to drive all the way from Edmond to Moore!" Wes mentioned the email that confirms the appointment said there is a window of a time frame(after the call ended with Wes I checked the email again. There was no direct email from A1, only one from Home shield which was only for the original appointment date I didn't know about. There was no new email confirmation for the Tuesday at 3 appointment.) Wes was very unprofessional and did not want to take any responsibility. I decided I would not be using A1. Talking to Wes was like talking to an 8 year old child who was in trouble. A1 obviously has scheduling issues, time management issues, along with very poor customer service issues.

Very prompt and knowledgeable

Came out quickly!