Randall's Temperature Control Specialists

I had them come out to fix a faulty heating unit in my rental. They showed up on time which was great, however the actual service and thoroughness was not up to par. They told me that the ignitor, pilot, and smart valve were needing replacement for $860. I told them fine, replace all of that as I know the ignitor and pilot were about to fail anyways, the smart valve had already seized. Two hours later I get a call stating he replaced the smart valve but not the ignitor or pilot, and had already left. I was not exactly happy since I had already asked for those parts to be replaced and agreed to pay. The heater did work and my tenants were happier. The problem arose when the heater broke that night and when I called them out again they said the ignitor and pilot were broken - so now it's going to be $260 on top of the $600 they had charged me the previous day. I already agreed to pay $860 so the cost was not a big deal. The big deal is that I had asked them to do said work already and they did not listen. I Asked why he didn't fix it the previous day and he told me "you asked me to get this done as cheaply as possible". That is not true, I asked if he could give me a discount since I knew the owner. When he said no, I told him go ahead and fix it as you had prescribed, for the agreed upon amount. I decided to call the owner directly; he didn't answer and did not return my calls. I called the office to complain that my tenants had to sleep in 20F weather with no central heat. They basically said "well it's fixed now isn't it?" and acted like my comments on their technician were insulting to them. They then proceeded to hang up on me. Am I happy the unit is fixed? Sure. Am I happy about the over all experience and service? No. Never ever insult your customer and ALWAYS listen to their comments about your employees - good or bad.

Randall's service and professionalism is top notch. They have always been honest and go above and beyond to keep us as customers!

Eric serviced our call. Answered call very quickly. Extremely polite & he informed me of work that needed to be done & why. Also explained options of what could be done to improve furnace improvement. Offered laymens terms & prices. Very enjoyable to work with. Definitely encourage people to use this company.