All reviews for RedRoots

great service really professional a 10 in my books

I absolutely recommend redroots! Shiloh is amazing and her team did above and beyond what I expected! I was able to be a part of the process and get exactly what I was asking for!

We initially hired Red Roots to design our front flower bed, and they did a great job with perennials that have flourished over the past 2 years. If that was the only thing we hired them for, we'd be rating them much higher.

We had them come back to do a French drain to mitigate flooding in our backyard. We explained where we wanted the drain to go based on where the water was collecting. They only placed a fraction of what we requested, without communicating why until after they were done with the job. They also said it was impossible to route the drain to the street as we initially requested, and placed a drain on the front lawn, again only letting us know after the job was done. They assured us it would work fine, but we still have water collection problems in our backyard, and water floods into our neighbor's yard during heavy rains.

Following this, we hired them for a couple sprinkler repair jobs. Each time there was a $150 call charge, even though the 2nd time they were unable to ascertain the source of the problem. They blamed the original installers for a shoddy job, and said the only way they could fix the issue we were having was with a complete reconfiguration of the sprinkler system, costing nearly $1k. We called another company, who found and fixed the issue (faulty valve, pictured) in under an hour.

If you hire Red Roots, be proactive in explaining your intent for the job, closely supervise their team while they work, and hold them accountable for any unexplained deviations. And maybe call someone else if you need anything other than traditional landscaping.

I would rate this lower if possible. Shilo and her crew are useless and unprofessional. We had a sprinkler system installed a year ago. When they installed it, it was months (yes months) over schedule, wasn’t what we discussed, and was generally bad. At that point we were just ready to pay them and never work with them again.
Now this year, the system won’t start and anyone competent that’s looked at it has said it’s wired and installed in such a confusing, haphazard way that repairing it is impossible. So I’ve wasted several service call fees and tried to get Shiloh to come look at it but it’s just more shoddy communication, incompetence, and reassuring lies.

Do yourself a favor and go with literally anyone else.

Surprise charges, shoddy work, and dishonesty

We hired Shiloh and her team to redo our flower beds in our front yard and back yard. We were quoted $4,750 for phase 1, which included weeding and cleanup, laying new weed cloth and mulch, moving a few plants, and replacing ~90 foot of stone edging around our back yard flower bed. We paid half of the cost up front and agreed to pay the second half when the job was finished. Phase 2 was to include planting new plants. The entire job was supposed to take about a week, but ended up taking several months to "finish". As you'll see below, it was never actually completed.

From the start, the communication was poor and/or deceptive. Despite telling us during our initial walkthrough that she could easily switch the places of our boxwoods and hostas in the front flower bed, once we cut the first check, suddenly the hostas couldn't be moved. Without any communication at all, our boxwoods were moved to the backyard and our front flower bed was left bare. (We were told we'd need to buy new plants for the front, despite what we'd previously discussed.)

Despite paying for the old weed cloth and mulch to be removed and replaced with new weed cloth and mulch, we found that Shiloh and her team had simply sprinkled a bit of mulch throughout the front flower beds. About half of the surface area of the beds still had old black mulch and the other half was new red mulch in an apparent attempt to save money. We had to basically argue with Shiloh to get them to fix this, and even then she never completely did. As you can see from the photo, there are still areas of the front flower beds that are bare; no weed liner or new mulch.

In the backyard, it was even worse. We paid $750 (of the $4,750) to have our stone edging replaced. We agreed that they'd remove the old edging and lay the new edging beside it to narrow the flower beds a bit. We specifically discussed how they need to make sure the old bricks at the surface are removed, which they agreed to do. Yet, when the job was "finished", virtually the entire path of the old edging had bricks sticking out above the surface.

About halfway through the replacement of the edging, Shiloh let us know that we'd need to pay an additional $450 because she "misunderstood" how much of the edging we wanted to be replaced. According to Shiloh, we only asked them to replace one ~10 foot corner. If that's the case, why did they replace the full ~90 feet? And in what world would someone want to replace only 1/10 of their edging with a completely different kind of stone? And why would the ~10 foot part of the job cost $750, but the remaining ~80 feet cost only $450? It was clearly just an excuse because they mis-budgeted.

There are several other issues, such as lack of mortar between some of the stones, several feet of gaps in weed cloth in the backyard, and very apparent skimping on mulch.

Once the job was "finished", we did a walk through with Shiloh and pointed out all of these issues, which you'd think would be pretty easy fixes for her team. She agreed to fix the issues and asked for the check for the second half of the $4,750. We should have waited until the job was actually completed, but we gave in and wrote the check, assuming Shiloh was good for her word.

Obviously, she was not. Despite several follow-up texts, Shiloh has completely ignored us and months later the shoddy work they did sits unfinished. We've hired another company to fix their shoddy work and plant new trees and bushes.