All reviews for Five Star Plumbing

Craig arrived at the expected time. He was knowledgeable and efficient. I will definitely use Five Star Plumbing for my future plumbing needs and will recommend to others.

Remington called as soon as he was dispatched and arrived when he said he would. He was very efficient, informative, and friendly. He had the problem fixed within 15 minutes and was on his way. Excellent service, would definitely recommend.

Scotty prevented a potential tragedy. Too stiff to move much myself, I wouldn't have seen what Scotty saw & simply sent the new gas stove back as it was the wrong one. Scotty saw that the back metal panel had been bowed out from the pressure of loose fire bricks, visible through an opening & easily moved with a finger. Attempted use of the stove's bottom broiler could well cause a fire.

The above occurred around Labor Day 2024. However, in spring of 2024, at 6 am of a Friday morning, a rear foot of our old claw foot tub collapsed. It upended the tub which broke the pipe connections so we had Niagara in the house. Couldn't find a cutoff valve, nor a plumber at that hour, so the city came to shut off the water by 7 am. After 8 am, there still wasn't a plumber to be had, except for Five Star Plumbing. They said they'd manage somehow by the end of the day. At 6 Carson pulled up, small backhoe trailered behind him, & jury rigged our plumbing so we could have water again. Great guy, courteous & understanding. Since then Five Star has ordered & installed a new claw foot tub & fixtures. And they also replaced our waterline. This last job was done so well & efficiently that another contractor who watched asked for an estimate himself. Now, on April 29th 2025, Five Star came on the same day I called about a flooded water heater in the cellar below our 1921 house. Despite several previous floods this time the heater couldn't revive (2006). Scotty told me its age & rusted condition, & he & his partner replaced it on the same day. That was a mess despite a new sump pump going in the previous day, but those guys did a great job, including going for a new water heater. They are knowledgeable, courteous, safety conscious, & work well. Definitely a Five Star rating. AND the front office people are great, too.

Carson and his assistant at Five Star plumbing did a great job fixing a leak in our supply line. They were timely and showed up at the early end of the estimated range. They assessed the problem, gave us several options, and did not try to push us to do any of them. The repair was fast and we had our water on quickly. I highly recommend Five Star for any plumbing issue you have.

The repair man notified me before showing up Address the issue gave me a quote for fixing. It did quality work. Left the house clean what highly recommend them and give them five stars as their name requires.

Brett was reliable, affordable, and showed up right on time. His plumbing skills were very quick and efficient. I will definitely be using five star plumbing again in the future if ever needed. Thank you so much and God Bless!!!

Adam was prompt, communicated clearly at all times and was very fast and efficient. I am scheduling more work to be done by Five Star. I would recommend them to anyone.

I’ve had these folks out to my place on 3 separate issues and they do great work. Always responsive, leads fair on price and quick with their work

Scott did a great job. He assessed the issue and immediately came up with a solution to repair it. Awesome work

Excellent service! Would like to keep you as our regular plumber!

Five Star Plumbing is the perfect name for this company. Wish we were able to find them in the beginning as the others we tried just wanted to upsell us to a new water heater.

After 4 days without hot water, Five Star Plumbing came out and fixed the issue in 30 minutes and we were up and running. Glad we found this team. Scotty and his partner did a great job for us!

Will be calling them first if and when there’s a next time. Thank you Five Star Plumbing!!!

We had the very best care for our plumbing issues in a terrible situation. Very professional. They worked quickly and steadily to get our water back on the same day after a mystery search for the leak took some time. Their attitudes were fabulous. The estimate was accurate and we were so glad to be able to get the problem corrected. Thanks for great service 5 Star!

Scotty and Leo did a great job. Highly recommended to anyone with plumbing problems.

We’ve never been disappointed with their response to any issue where we’ve needed a plumber. Always prompt, polite, and neat.

Had a leaking main line coming out from underneath the house and I needed a septic tank located for a clean out. They showed up and took care of all these issues. Very nice crew, great quality work, and communication was outstanding.

Matt came out today to help w my home I rent. I wasn't available but my kids were here. Very polite and courteous. I had to call him after he left to find out what needs to be done, and he didnt hesitate to answer my questions. Very patient w me on phone and helped me to understand what needs to be done. Thank you so much for your help!!

Anthony came by my house and was very professional and courtesy. He called before to let me know how far out he was. He arrived and was very professional and explained the pricing up front and I was really appreciative of that. He diagnosed the problem and fixed it quickly. I had him do an estimate for me as well and he wanted to make sure he was right on the pricing so he called to verify and was able to give me a quick estimate as well. It is hard to find good customer service these days but you have a great employee in Anthony and his apprentice. Keep up the great work and I will definitely call back if I have any other issues

Love them Brett is my cousin and is amazing at what he does.

Scotty and Jacob were great!
They were professional and did a great job. They called to ask if I'd be ready for them to come early and I was, so they showed up an hour early. They gave a fair estimate. After we agreed on the rate and established expectations, they quickly got to work in the frigid January weather. After having to dig under the sidewalk to find a suspected "burst" pipe, there were potential factors that could have made the job's cost skyrocket. They promptly let us know that the estimate might need to be adjusted. They explained the potential issue and said they'd work as best they could to avoid having to destroy our driveway. Luckily, the problem was located just outside the driveway and the estimated cost was accurate. What we thought was going to be a burst pipe, ended up being an inadequately clamped pipe connector that caused the pipes to separate at the connection.
Although it was not fun having to pay for this kind of repair, if I had to do it again, I'd gladly call Five Star Plumbing again. They also offer a military discount and our repair work was requested, quoted, and completed same day within a 4 hour window.

Super helpful, professional and efficient with their time. They were able to get someone out to me within an hour and half. I was so grateful! Will definitely be using them again and asking for Adam if i need a plumber!

Scotty was really nice and easy to communicate with. He was able to fix my leak in about 30 minutes