HVAC reviews in Skiatook, Oklahoma

Kody was the technician that cleaned our fireplace and installed a new insert. He was courteous, thorough, and knowledgeable. I really appreciated him wearing shoe covers in our home and taking the time to prep/clean up after. Kody’s knowledge and willingness to walk through everything was very much appreciated.

Cody called to let me he was headed this way & that it would take abit longer as roads were flooded. He arrived & went right to work inside, then did chimney checking from roof. It's still has spalling bricks that need to be fixed. Explained what all it entailed & sent an estimate to me. I'm saving pennies to be able to pay for it, but it needs to be done. Cody was friendly, patiently explaining & making sure I had no questions. He did great!

Kody was very knowledgeable and professional. Although we ended up needing a lot more done to our chimney than we anticipated, he explained all of our options and steered us in a direction that worked best for us. Super friendly guy.

Technician Kody was on time and called ahead before arriving. Communication was great and he was very knowledgeable and personable. This is a new house for us and we are just getting everything inspected after we found a gas leak on our furnace. Kody did as needed, inspected the fireplace and went about his day.

We had some issues with our fireplace insert that was installed a couple of years ago by C&C Chimney, so we contacted them. They sent Cody out to clean and talk to us about the issues. It ended up not being major things, just needed to have the insert and chimney cleaned out. They have always been very responsive and answers all questions. I like that they take so many pictures and can explain before and afters and the condition of the insert. We will continue to use them on a regular basis.

Wow what an amazing job our service tech Kody was!! He was extremely thorough and knowledgeable about our chimney. He took pictures and explained everything that he was doing. He took the time to explain what needed to be done and why. He was also very patient with all our questions. We appreciate how personable he was also. I would highly recommend this company for all your chimney needs! I’ll be leaving another review after we have the work recommended done.

Kody was professional, Knowledgeable and thorough!
We were very happy with the service provided today.

This is literally the *25th* time (counting) I have posted this honest, thorough review. Each time, it has been “mysteriously” hidden. This job was so horribly botched that you could not make this up, and it's still ongoing!!!

The most recent failure was a week without A/C from June 22-28 - look at the ASAP invoice photo to see what they had to say about it!

*** Reply to response: 1) Goodman manufactures fantastic products. Of the ~21 failures, not one we are aware of has been due to a manufacturing defect. 2) You've resolved our issues because you have to honor our warranty. If the units had been installed properly, you wouldn't have had to send people out this many times. That’s not our problem. 3) Your "good faith efforts" have included nothing tangible except for a measly $1,000 in cash, but the strings attached were our silence and completely absolving your company of any responsibility, so of course we couldn’t accept. I've had to take more than 80 hours off of work, we have spent countless days without various (or sometimes any) units working while we wait for someone to come fix them, spent our own money on alternate solutions, and you haven't offered us anything remotely worth the suffering we've had to endure. 4) While my post being continuously deleted seems sketchy, I actually never claimed that you did this; still, it is happening, and I don't suppose if Google was removing my review, I'd be able to re-post it right away. ***

We have had people in our home *30 times* (also counting) related to this job since it was completed, about 21 of which have been unit failures.

Comfort Class (FKA C&C), specifically Richard Tattershall the owner, completely failed me as a customer, left me with water damage to my home and personal property, and ALL THREE *NEW* furnaces they installed failed multiple times within the first month of their operation.

How exactly did this company fail us? Let's make an incomplete list:
- Did not convert the units from gas to propane until 1 1/2 weeks after the install and after all 3 units had been running
- Failed twice to seal a hole in the house left by a pipe C&C removed
- 7+ failures within 1 1/2 months, ~21 total failures out as far as 9 months
- Totally botched install: a double "P" trap, pipes left unglued, zip-tied drain lines, improper wiring, an unlevel unit held up by straps and PVC pipe that had about a 25% airflow restriction initially
- Install began on Nov. 11th, we paid for the "completed" job on Nov. 22, last furnace failure was 1 week before we turned them off for the spring
- We had to have a lawyer send them a demand letter to get one of our units fixed after the company ghosted us in the middle of the winter
- Ghosted us when they learned that the damage they caused to my property would cost them thousands of dollars to rectify

Richard Tattershall and his company Comfort Class (FKA C&C Air Services) have established a pattern of incompetence from the bottom all the way to the top, and a complete abdication of responsibility when faced with the expense of their mistakes.

Richard promised refunds multiple times, which I never received. They promised a resolution to my property damage, which I never received either. To finally be compensated for the property damage, I had to contact the Oklahoma Construction Industries board, obtain a copy of this company's Certificate of Insurance, and call them and submit a claim myself. For anyone wondering, the insurance company accepted and paid the claim.

Richard lied to make the sale, saying the units they were installing in our home were the "same exact ones" they trained on. In reality, he sold us units his company had never installed before, and we didn't find that out until after the install began. They made us pay for their training, left us with damage to our home and our personal property, and refused to answer our calls when one of our units failed yet again.

This has by far been the worst experience I have had with any company, ever. I would not recommend them, even to someone I dislike. You've been warned!

I recently used C&C for some chimney repairs and water proofing. Kody, Devin, and Josh were very personable and professional, explained the project in detail, and were very helpful describing to me exactly what needed to be done to prevent further water issues. They were clean and respectful of our home, wore shoe coverings when inside, and cleaned up after the repairs were made. I highly recommend C&C and will use them again!

Update: I said previously I would use them again and I had to! I highly recommend C&C!!

The inspection went well. I will leave a more thorough review once totally finished. I am very pleased so far and would recommend this company. All the techs that came were very kind and friendly. I had the opportunity to meet my techs today and they were thorough and explained all they did and showed pics of their work and stated they would send the pics to me. I am very pleased with my techs today. My daughter and son n Law handled the other times your techs were here. Inspection went well. I need to review my contract on duct cleaning and all it consist of because no one was here, not at your fault by because of an unscheduled doctors appointment. I will comment later on that part of your service. I do have the info of when I should schedule my next chimney service and I will put it in my calendar. Ty so much, Carol Robinson

I have had time to look at all the work and I am so very pleased with this amazing company. They went above and beyond . I had a dryer vent that had come undone under the house and they actually hooked it back up. I highly recommend this company.

They sent me a picture of the technician so I knew him on sight. Kody and his assistant put on booties upon entering the house. He was friendly and very polite. He explained what they were going to do beforehand. After they did their inspection, he showed me pictures from the vents and explained their service. He was very knowledgeable. They gave me two detailed estimates.

Repaired my utility flue in a very old house with unique challenges! Very happy with the results, otherwise the entire chimney would have to be removed. Saved a lot of $ having them repair it and it is stronger than ever now. Richard is a great mason.

Just wanted to give Codi Hartley a big thank you & let your powers that be know what a gem they have in Codi. He arrived promptly on time after his text to give me notice he was on his way. He introduced himself as he was putting on his shoe covers, & asked me if I knew where the exterior vent was for the dryer? Once I showed him he explained what he needed to do for the cleaning & asked permission for close access entry . He did the work thoroughly explained it with pictures before & after then provided a full report in writing. He offered further service by an estimate for installing a vent jack on the roof to prevent the vent from clogging like it had previously. He was very polite, professional & such a sweet young man. He was just awesome in every way!

Excellent service and work by Kody.
He called to provide time off arrival and he was on time.
Kody explained the work he would perform to clean our dryer vent and provided us with before and after pictures. The price we paid was exactly as quoted on the phone.
Kody very professional and respectful.
We will call Comfort Classic for future services.

Great company to work with! They were fast to get the inspection scheduled, clearly noted and explained what needed to be repaired, and once we called them to schedule the process was smooth and the work was completed thoroughly!

Kody was on time and a joy to meet. He answered all my questions and was very informative. I went ahead and booked the job on the same day. I got the work done and it looks amazing. At set for cold weather!

Kody was so detailed & very professional. Took time with me to explain everything he did. Wonderful experience 👍

My experience with Comfort Class has been excellent. Kody was very kind and explained everything very clearly with much professionalism.

The chimney they built is sloppy, and they even used bricks that were already cracked. Just look at the pictures. Not so good with communication. Overpriced and they never call you back once you had your work done. And trust me, if I would of known now what I found out after my chimney was tore down, I would of found another company. (ANOTHER $8000 TO $12,000 TO FIX IT RIGHT!) I would NEVER USE THIS COMPANY FOR ANYTHING! If I could give 0 stars

Awesome job! Knowledgeable and helpful. Definitely recommend Comfort Class for anything fireplace related. They fixed our whole system after not being used for prob at least 15-20 years…fought ALLLLLL the wasps! Polite and professional. Thank you!

Kody was very knowledgeable and professional. He took exceptional care with his equipment on my floors and used protective shoe covers which I really appreciate. His knowledge base is incredibly vast and he couldn't have been more thorough. I appreciate his attention to detail as we try to mitigate an issue with our existing fireplace.