Shelton's Quality Services

AVOID AT ALL COSTS!!!! They will lie to you and their employees don't care. If your warranty suggests them, ask for another service provider, they are that bad! I unfortunately didn't know when my warranty suggested them the first time. First call they missed the time window and made me miss a whole day of work. I called when the time window was missed and couldn't get anyone on the phone for an hour, when I finally did they said their phones were down. Then they couldn't track the technician. he finally came toward the end of the day. I had two appliances that had problems, I had to remind the technician about the second one. Then when he took apart my microwave, he got it all scratched and dented (it was only 2 months old and looked new). Both appliances needed new parts so they ordered the parts. I mentioned to the tech I didn't want him to come back out twice so asked to wait until they had both parts. I also called the office to complain to a manager about the service and requested the only one visit not two same thing, I was told this would be no problem. They called a week later saying the parts had come in. I spoke to the scheduler and asked if both parts were in, they said yes. I also requested to be the first stop since I had such a problem the first visit. I was assured this would not be a problem. Well guess what, the technician didn't care and came to me after noon (missed the 4 hour window again!!). Then he only brought one part, not both. Apparently the other part DIDN'T come in. They called the next day saying the part was in. I had to reschedule a third appointment with them. This time they did send another technician and he did come during the scheduled window. Overall I had to miss nearly 2.5 days of work just to get my appliances fixed. I would not recommend them to anyone!

Worst service possible.

I normally don't write online reviews, but this one requires it. They have come out on multiple attempts to repair my Samsung refrigerator. Each visit I was charged $100 for a "service call" fee. This company does not take credit cards, so you are stuck paying with cash.

My further repairs totalled over $300. My refrigerator is still having the same problems. When I called this company to repair the refrigerator the second time, I requested to speak with the owner, Shelton. I was never able to speak with this individual, but even he agreed that the repair that they had done, had indeed not fixed the problem. We agreed that the next service call, I would pay for the parts, but not a "service fee" or "labor."

My refrigerator still does not work. I have been calling for over two months now to speak with the owner. He still has not returned my phone calls, and to add insult to injury, his office staff keeps repeating, he has your information he will call you. Save yourself the headache and go with someone more reliable.

Had used in the past. Mr Shelton had been good fixing an old Jenn-Aire. Had appt to have washer and dryer, older speed queen, fixed. Also, Had a hinge on fridge that was repaired but no part was made to repair. Asked if part was now available. Had picture, they don't have text or email. Thought it wold save time to have model of an old speed queen. Ended up cancelling my appointment because I will never do business with anyone who is so rude & obtuse as the women who handle their calls. They need different jobs. Kamela is bad news spoiling for trouble. They do not care how much business they run off, they chalk them up!