Home Services at The Home Depot

If I could give negative stars, I would. I bought a toilet for a rental property and took it 75 miles one way to install it. After installing it, i find there was a 4 inch crack in the tank from the original casting manufacturing.Of course, it took45 minutes to figure out there was a crack--I checked everything 3 times.Since I couldn't leave tenants without toilet so i took pictures and patched the crack with some waterproof putty. Next day I went to the store to get a tank that wasn't defective. When i spoke with the manager on duty, he informed me that it "wasn't defective--that was just an unfortunate manufacturing problem" (direct quote). He told me I would have to buy another toilet and bring back the old one with the original receipt and after they determined it was bad they would issue a refund. He further told me that he would never allow any merchandise to leave the store without being paid for. I argued that I had paid for it but what he gave me was defective and he therefore owed me the tank. He refused to stand behind his product or his store so i left. A couple days later went to the Delaware store and asked I could talk to their manager. I told him the story and he was horrified. I showed him the picture and after checking stock from my receipt, he immediately took me back to plumbing, opened a box and gave me a replacement tank that was not defective. He told me there was no other way to look at it--the first tank was defective. He also told me I did NOT need to return the defective one--the picture was evidence enough. That is how a store should be run--the exact opposite of how the 71st street store is. I will NEVER go to that store and again.