All reviews for Zerorez

Super quick turnaround from first contact to clean and very happy with the results. Will definitely use them again. Very professional & I would highly recommend using their services. Picture taken before office was finished to see the amazing improvement.

We love Zerorez and are repeat customers for a reason! Great customer service, timely arrivals, excellent technicians and top notch cleaning! I learn something new from their expert techs every time they come and I am always left impressed by the quality of work done!

Chris not only brought our old couch and rug back to life, he also gave his honest and knowledgeable thoughts on other items that I had questions about. I appreciate him not trying to upsell me on services that I don’t need.

Chris called and let us know when he would be here. He explained everything. He completed the work in less time than estimated and did an excellent job! We are very pleased with the results.

Taylor was great. They came and gave me a great estimate on 3 area rugs. And he helped me move furniture.

The tech was nice- he was 3 hours early so I wasn’t prepared. I threw my back out trying to get a few things moved since the schedule (not my fault) was somehow flipped by the company. I paid $150 for a “great room” and a rug to be cleaned. Was told to keep fan and AC on for dry out time of 4-6 hours and here I am, 9 hours later and carpet is still wet-wet. The rug (8 x 10) cleaned, drug across to the other side of the “great room” on top of already wet/cleaned carpet and that section is even more wet underneath. Not happy about anything at this point. Goal was clean and dried before my wheelchair bound daughter could come back home so originally thought showing up 3+ hours before my scheduled appointment might have been a GOD send. Such a disappointment…… Don’t fall for the promotion or hype. The dark parts=still dirty!

We've used Zerorez three times now. The first time was great. Second time it did not come clean (and the employee was not the most pleasant). We had to call and someone who cared came back out and did a fantastic job. So needing carpets cleaned again, we thought we would try them one more time. SAME EXACT THING. The employee talked my ear off trying to explain step by step. I told him I didn't need to know all of that and would appreciate it if he didn't but that didn't matter. He still insulted my intelligence with simple science and then overshot with stuff I will never care about that I guess he thought he would impress me with. He started upstairs which makes sense but backfires every time since it is the downstairs that we care about the most. He finished upstairs and started to do the staircase (which I paid extra for). Then he got a phone call. Told me he had to take it and was outside for probably 10-15 minutes maybe. THEN had the nerve to come in and tell me all about how he was playing legal counsel for some apartment tenant whose daughter was being sued by the owner or something that I absolutely care nothing about. All the while the solution that he sprayed on the carpet dried. And then he had to rush through it because he had wasted my appointment time playing lawyer. He did absolutely nothing for our carpet. He tried to tell me it was just old carpet but this was THE EXACT SAME STORY AS THE PREVIOUS CLEANING. WHAT IN THE WORLD? The main traffic areas had the same spots. While he was there, HE SCHEDULED ME ANOTHER CLEANING THE NEXT DAY WITH "A BOSS." Why wouldn't he just try to do a better job right then? I cannot even fathom how this company stays in business. No one reached out to confirm this appointment and we were trying to get ready for family coming over for Christmas. So we couldn't put our house back together and had to wait an additional day. I had to call to find out if someone was coming and spoke to a regional representative who assured me the guy coming would get the job done and then SHE WOULD REACH BACK OUT TO SEE HOW THEY COULD MAKE IT RIGHT. Did she do that? No. And that's what's wrong with this company. From the top down they do not care about customer service. FYI, the carpet looked great for 1 week. The same spots are back because they don't really clean it. No solutions. Just hot water. So anything underlying will just resurface very quickly. Save your money and try someone else. So, so disappointed.

If you EVER need your homes carpet cleaned, do NOT, I repeat, do NOT use #Zerorez! I spot cleaned an area in our living room just to test the new homeowners carpet cleaning machine my daughter bought, expecting to see very little dirt, this weekend, just over 3 months since #Zerorez had cleaned the same carpet and the water came out FILTHY TWICE! I called to express my dissatisfaction and the ladies to whom I spoke were both NOTHING but full of excuses, blamed it on us, and refused to do anything! NEVER again will we use them and HIGHLY discourage ANYONE from hiring #Zerorez; they do NOT stand behind their work and a $200 carpet cleaner from the big box stores does a better job!