All reviews for Urban Heating & Cooling

This goes back to 2004 when I wanted to replace my 30 year old furnace. The owner gave me a good price for a Rheem and at that time Consumer Reports rated this product very high. Unfortunately not any more. The good part is this furnace has never had a single problem. The bad part is the quality of the installation. I came home one day and the furnace had been left sitting on my driveway. I dragged it into my garage until one installer showed up. He dragged the furnace through my entrance and proceeded to bounce it down the stairs into the furnace room. Later I heard this pounding and the installer was using screwdriver and a hammer to cut holes in the furnace. Very unprofessional. Then the owner's sun showed up and the problems started. I told him I did not want the automatic humidifier as I had the house inspected for rebate pruposes and as this new furnace constantly brought in fresh air from outside there was no need. The owner's son got upset and said that the price quoted was too low and said I didn't need an intake pipe as he didn't use one and it was unnecessary. I said the furnace requires this. They were packing up to leave in a hurry and I said not so fast. They had not sealed all the duct work and you could feel and hear air leaking all over the room. I took him ourside and showed him where the installer had damaged my aluminum siding with his hole saw. No offer to fix the damage caused.

At that time there was no internet or website and I checked years later but their website did not allow reviews.

A few years ago I took up an offer from Enwin for a new thermostat in return for allowing them to control my temperature at peak times. When the electrician came to install the thermostat he looked at my furnace and told me that Urban had not replace the wiring for this furnace as it had a two speed fan motor. I had to pay them $100 to replace the required wiring.

Rude, Argumentative, Incompetent. Fortunately the furnace is great.

Good luck getting any warranty or repairs to your units. We have had nothing but problems with heating and cooling. Had to call another company to repair our furnace and air conditioning because he wouldn’t return phone calls or show up. We have spent thousands of dollars out of pocket. Replaced a furnace motor last year. Unit was only 6 years old. Multiple issues with a high end furnace and central air. I wouldn’t even give this guy a one star rating. Now we have no choice but to buy another unit this year. Stay away!!!

Furnace died the other day during the cold front. Called and booked an appointment to get an estimate to get our furnace and AC unit replaced. They never showed up. Don't waste your time. Apparently they don't need the business.