All reviews for Pace Heating & Air

We had a bit of a tricky furnace install and Cody tackled all the challenges and did an excellent job. Aaron came later on and was very helpful. Anyone who has a good attitude when they go into a crawl space deserves a big thanks.

Pace / Loren Heating and Air is a very honest company to work with. They did a repair and replaced a fan motor that burned out AFTER the 1 year warranty due to a possible incomplete installation. David Rowley is a nice technician to work with and found the problem quickly and I highly recommend a company that steps up to this level.
They were able to come repair my system have it up and running the next day from when I called the evening before.

I manage over 70 homes and trust Pace Heating and Air with all my HVAC needs. I called for help with a faulty furnace today and had their tech Vincent, on site within 30 minutes and the problem solved within minutes of his arrival. He was not only efficient, but courteous, professional and thorough. It's good to have a team like Pace on your short list.

My A/C unit quits working suddenly. I called Pace for repair after getting a recommendation from a friend. Geoff came to my house promptly, and did an excellent job for us! He quickly found out that my A/C problem is actually caused by a failed heater, it overheated at some point and melted wires inside, which eventually caused short-circuit and A/C malfunction. Geoff checked my A/C unit thoroughly and got it back to work again! Geoff explained the root cause clearly, and helped me to understand why I need to consider replacing the heater instead of A/C. I was very impressed with Geoff's expertise, patience and great job he performed. I'd certainly call Pace again when I have issues next time.

I'm happy with my Pace experience with Adam, Mitch, and Jake. Both Mitch and Adam went the extra steps to figure the best way to configure my current furnace (that we bought from them much earlier), with a new heat pump. I'm a senior person, and Adam was very thorough in explaining details to me.

First time with PACE and I was very pleased. Joe thoroughly assessed my 22 year old heat pump and 40 year old furnace and was able to repair rather than try to sell me new units. Joe was very knowledgeable and personable. I am very pleased!

Great team to work with. Troy came out to write the estimate at the agreed upon time.Then he ordered what we wanted and got it installed when he said he would for the quoted price. So far so good, right? But wait...it gets better. Our circumstances are a little complicated. I needed confirmation right away that the work had been done. I called Loren's and the first person said my invoice would be available on a couple of weeks. Normally, for me, that would be fine but not this time. I called back the next business day and spoke with Emelye in the accounting department and explained our situation. Within 30 minutes I had a letter, an invoice, and ...best part...a call to confirm my receipt of the documents. THAT IS HOW CUSTOMER SERVICE IS DONE. Thank you Loren's, especially Troy and Emelye. Our heating and a/c unit works great and so does your staff! Thank you so much!!

Vince came out to our house promptly and helped us to restore our heater to like new again! Before the heater was blowing out luke warm air and barely blowing. Now it's toasty warm and blowing very strongly! He identified a burned out wire almost instantly, and was able to get our older heater to work better than it's ever worked before. Prompt, courteous, and just a very cool guy. We were all very pleased with his knowledge and knowhow, and his ability to identify the problem. Just an all around terrific experience! Affordable too!

I have been very pleased with service that I received from Pace Heating and Air. I have an unusual under the floor heating system which no one in the area had experience with. The service technician that I worked with, Binny was a delight to work with. In addition to figuring out the problem he spent the time to educate me in how the system worked and how I could fine tune it for optimal performance in the future.

Aaron extended the gas line for our barbecue. He was very friendly and helpful. Aaron went out of his way to figure out how to help keep the cost down. Pace ended up being less than half of an another estimate that we had received from another company. I will definitely call them for any future needs!

My air conditioner stopped working on the hottest day in the summer and I contacted PACE Heating & Air. The technician, Jim Bush, looked at the ac unit and performed some tests to identify the problem and then talked with me about what was wrong, and ordered replacement parts to fix the unit. He came out again once the parts were in and replaced them and made sure that everything (the ac and the heat) worked properly. Jim was professional and courteous and I highly recommend PACE Heating & Air!

Carson was professional and friendly. He explained what he would be doing and was able to complete it in a timely manner. He has handling our A/C and heating service the last three visits and we look forward to him handling future visits.

We have been dealing with Pace Heating and Air about 10 years - can't remember for sure - but they have always been great to deal with - punctual and with fair prices.

Last night we had a terrible clanging sound and with the furnace running there was no air flow through the vents. We called about 9:00 this morning - the repairman [Vinny] was here by about 11:00 - the fan had fallen off the motor shaft - he fixed it and was gone within a hour.

It is important to have people you can depend on when your furnace gets older - ours has been in service for 17 years.

We have always been well satisfied with the service we have received from them and will continue to use them as our repair service.

Jeanne and Mearl Kroker

We have been with PACE heating and Air since we had our HVAC installed 10 years ago. Their service is top notch. Joe has been our service technician for the last few regular maintenance visits, and he is the standard PACE quality of courteous, skilled, and thorough. We signed up for the regular maintenance plan for a visit each spring and fall which minimizes unexpected emergencies. But even when our AC unexpectedly stopped working, PACE worked us in as quick as they could and took care of it. We are sticking with them.

I woke to a cold house=furnace was inoperable. I called at 9 AM and the repairman was at my door by 11 AM (I was also given a phone call when the repairman was on the way, which allowed me to corral my barky dogs). I am so impressed by their service and punctuality. Vincent (Vinny), the repairman, was very professional and personable. He introduced himself and as soon as he took the cover off the furnace, he knew immediately what the problem was. He had the part on his truck and replaced and serviced my furnace beyond my expectations. I will gladly call Vinny and the other friendly crew members at Pace Heating and Air Conditioning next time I require any services. Thanks so much for the swift and friendly service!

First off id like to say that pace has been absolutely the best for my HVAC needs the service, install and follow up has been fantastic.

Sales: Troy is a great salesman, he was efficient, knowledgeable and made the transaction comfortable. He sold me a carrier ductless system with 5 heads. At first i did not like the idea, i had no previous experience with ductless and was not sure of the performance. Let me tell you the system is amazing and it completely heats my house ( 1900sq ft) I am definitely a believer in ductless.

Install: Adam and Erin installed the system over a day and a half. They did an excellent job as well. The install was not the easiest to do and Adam was incredibly knowledgeable about how to overcome problems, they were flexible with my requests and made the install look great.

Service: over christmas weekend i had a problem with my system not working correctly and actually shutting down completely, not only did they get a technician out but it didn't cost me anything. The problem was diagnosed and addressed but wasnt fixed until today ( 3 days later ) but i was able to keep my system running and my house warm during Christmas weekend when i had family over. The problem was a surge protector that was installed and wasnt calibrated. Joe was the technician that came. He did a great job, the calls to me and the follow up and follow through were top notch. Customer service was awesome.

Last thing was that pace helped me get several tax credits and cash back for the system, something that saved me a lot of money.

Overall i highly recommend you hire pace for your HVAC contractor.

Had Pace come out and check our failing furnace. Their guy, Jim, was genuinely nice and relatable. Turns out our heat exchanger was damaged and the furnace had to be replaced. Jim explained the problem in a straightforward, step by step manner that I could understand. Despite the bad news, I felt confident I was getting an honest assessment. I would definitely recommend Pace to friends and family.

Adam came and installed our system . Did a wonderful job. He put our new system in a different area that gave us more room in side the house and also outside. He was very Professional And cleaned up every thing very nice. He was here all day and only took 1 quick break. The system is working great and we love it.

Pace Heating and Air put in a heat pump, new furnace and smart thermostat in my home. Cody and Aron did an absolutely beautiful and professional job. They completed the work and very patiently and concisely educated me on using my new smart thermostat. I highly recommend Cody and Aron as a team for your new system from Pace.

Jeremy of pace heating and air just left after having put in a new thermostat and servicing my 3 furnaces. He was wonderful. Explained everything, walked me through operation of my new thermostat, and was friendly and on time. He is a gem and I will definitely be calling pace heating and air next year.

Our furnace was not working in the middle of the night on one of the coldest days. I called Pace heating & Air to request a repair service in the morning. The admin. staff was kind, and the technician, Jim Bush, was so reliable! He explained the problem clearly and showed us a step by step process that he had done to make it work. Very knowledgeable and professional. I am very pleased with the service provided by Jim and the company.