All reviews for AAA Heating & Cooling

Recently, the electricity went out in our neighborhood and when it came back, the heater stopped working. It started to get very cold and I was concerned for my wife and baby. But AAA Heating & Cooling came to our rescue. We called the 24-hour service number listed on our unit. They were very responsive. They moved quickly to assess the situation, get the necessary component for the repair, and by the next day we had heat again. I especially like that when they know there is a baby in the home, they move even faster to complete a job. This is maybe the second or third time this company has helped my family. We have been customers for 1 -2 years. My family and I will be staying with AAA Heating & Cooling forever.

Just had an air pump installed and furnace replaced by AAA. Austin was fantastic with his estimates for different options, price adjustments, and communication. Josh and Silvio were fantastic with the install. They were on time, friendly, and gave me a demo when they were finished. They also cleaned up well before they left. Nothing but a great experience with AAA. Highly recommend!

Our HVAC suddenly completely stopped working, with flashing lights indicating an electrical shorting issue. We were able to schedule a call for next day. Andrew came by to diagnose and troubleshoot the problem. It turned out to be a fuse and contactor issue.

Not only was he able to pinpoint the problem and had all the necessary replacement parts to fix it, he was patient and explained to me his thought process every step of the way. Not to say I can personally fix this issue in the future, but I learn quite a bit along the way, which I always appreciate.

I would highly recommend Andrew and AAA Heating and Cooling for all HVAC needs! Customer service was top notch.

We had a new furnace and new air conditioner, installed by AAA Heating and Cooling. The whole team was very professional upfront and thorough in their communication and service. Our sales rep Matt was very helpful and upfront about the cost and the process. The installation team, Jorge, Silvio, Josh, and Jack did an excellent job removing our old system and installing the new system. They were very professional and pleasant to work with and explained our new system carefully and made sure everything was up and running. Overall, we’re very happy with the product and service we received from AAA Heating and Cooling and highly recommend them.

So. I am on the fence with this. We had a company out to check our AC. They felt it was appropriate to repair it. My husband wanted more information. He wanted to know about replacing the unit, if it was too much to repair. Pretty fair idea. So they sent a lovely woman to do an estimate. However, she doesn’t really know more than reading the stickers on a unit. And I get it. You sent a salesperson to sell a product. She had to text someone to find out that they don’t work on our type of unit. It’s a condo. So that’s something for people to know. But she didn’t have a ladder. She didn’t want to go up in the attic. She was super nice. But I felt like they sent someone that I could not get what I needed from. And that is no fault on her. That’s the problem with some of these companies. They want to sell something. But, some of us educate ourselves enough to need someone that is more than a salesperson. Anyway. It wasn’t the worst experience. But not the best. I feel like they could have asked more question about the unit, and should never have even sent someone out.

I unfortunately had bad luck with AAA. I had a fantastic experience at first for routine maintenance. For anything beyond routine or emergency work, I'd strongly recommend avoiding AAA Heating & Cooling, particularly if you’re not already certain about what you need (important if you want to spend tens of thousands of dollars). Ultimately, the communication was very poor.

I initially requested 2 estimates, one in late 2023 and another in early 2024. On the first 2 visits, I was considering an ERV, a mini-split, or multi-head mini-split. After further consultation with 2 other paid energy efficiency specialists (who are impartial), I finally understood what I needed. All that was left was to price out the work and decide how much I wanted to spend. That’s when the trouble started with AAA…

The 3rd estimate-related visit from AAA in October 2024 started out very rough. I worked so hard up to that point and I was so organized for them. I provided an itemized list for them to consult with me on and either provide an estimate or decline. However, when Joel arrived, he started out with, to paraphrase, "We already provided 7 estimates for you so far and we still haven't earned your work" and implied begrudgingly there was a new huge list of items to make estimates for. While I understand his hesitation, he was completely wrong. I had a total of 3 items estimated on 2 visits before, so that set a negative tone. He declined to provide an estimate for the humidifier/dehumidifiers, which is totally reasonable.

That day, we settled on them helping to add dedicated return air ducts in 3 of the rooms upstairs, an upgraded filtered return grille, leveling my existing mini-split unit and AC unit and having them research if they could connect my Ecobee to my existing Honeywell ventilation unit. They provided 2 estimates out of the 3 promised and never got back to me on the 4th item. I tried my best to get them to contact me back to settle specifics on the first 2 estimates (95% of the way there, only minor details remained). However, I received “We’re working on it” or “I’ll let Joel know” or I got no response at all. Finally by mid-December, not only did I not have any of my last minor questions resolved so we could start work, I received a dismissive “we aren’t able to take on this type of work right now” and “reconnect in February to revisit this”.

After ~1.5 months of engagement on new work, much of which stringing me along with "We'll let you know" (or no response at all), I was offered another 2-3+ months of uncertainty. Not even scheduled, just more of the same. No thanks.

We called AAA Heating and Cooling to fix our gas furnace that was not working. My husband had already spent several weeks trying to fix it and had replaced several parts already. When the AAA technician arrived at our house he wouldn’t even listen to my husband about what the problem was or what my husband had already replaced. He started working on the furnace and after about an hour he told us that he had blown the transformer, which my husband had just replaced and was brand new. He told us if he replaced the transformer he could fix our furnace, so we agreed. He had to drive to the office to get the transformer and charged us for the drive as well as the new transformer. He replaced the transformer, did the wiring himself, and then blew it AGAIN and told us he would need to charge us for another one. He also told us after almost 4 hours of work that they charged $192/hour (this had not been mentioned before). At this point we asked him to stop working. He couldn’t tell us what the problem actually was, told us our furnace could not be fixed, and that it was too old. After he left we went to look at the furnace and the technician had left all the wiring disconnected (had not reconnected what he took apart) and we were left with a blown transformer. In other words, he left the furnace in worse shape than when he arrived. We had another company come out 2 days later and they identified the problem in 10 minutes and had our furnace fixed in under 2 hours. I called AAA Heating and Cooling to file a complaint and was told over the phone that they would refund us the amount that the 2nd company charged us to fix the furnace. However, after emailing them the invoice from the 2nd company, AAA emailed back that they would not actually refund us and that their work was done correctly. They state that my husband wired things incorrectly and that our furnace was too old to be fixed. This obviously wasn’t true since our furnace has been working perfectly for months now after being repaired by Watts Heating and Cooling. AAA is a company who does not stand behind providing quality service. I strongly advise against working with them. Call Watts Heating and Cooling instead! They are extremely professional, upfront about their costs, and actually know what they’re doing.

We do not recommend AAA Heating and Cooling. Their technician incorrectly serviced our A/C, did not actually perform a cleaning, and then flooded our utility closet ruining drywall, flooring, and high-end filters. Their 5-star reviews are because they pay their technicians to tell their customers so it will get them bonuses. We are waiting on resolution from AAA ownership for this matter.