All reviews for Bartlett Tree Experts

Be sure to check the invoices and your bank records. There were multiple errors over the course of my experience with Bartlett and had I not paid attention, I would have overpaid. Overall the job was done well and the pruning and tree work professional. However, in our case, our large Oregon White Oak was pruned, cabled, we had a root invigoration (we took all recommendations from our arborist and spent $6k for that work), and then a huge limb dropped on our shared property several months later, shattering a fence and shed. Removing that branch cost us another $3k. After the limb dropped, our risk tolerance changed, and we ended up removing the tree, using a different company for reasons of cost. Bartlett's quote was double the other company's. We learned later that a neutral plane fracture had been observed in the earlier work before the branch fell, and it felt somewhat negligent to me that that information was known but nothing done. We really wanted to keep and maintain this tree, but the cost was overwhelming, especially learning that we'd need to spend about $3k each year in additional pruning and care.

Not fast. Not efficient. Gave me a quote, then increased it by $700 later. When I called them out and sent them a copy of the email with the original quote, they then refused to do the work instead of honoring it.

They were scheduled to remove a tree and do some major trimming of another tree and they disappeared in the middle of the job. I paid $3,500 and they won't return emails or calls. I know they are busy because of a recent ice storm but that's no reason to neglect a paying customer.

Came out to give me an estimate 2 weeks ago, on pruning a few branches of the neighbor's walnut tree. The person that came out told me he forgot his laser pointer (ok!!!l), so of course he couldnt really pinpoint or show me what he was going to do for me. Gave me a quote for $1500 verbally and said he will send me an email of the estimate but they are pretty much booked out until January of 2021 even if i was to schedule now. The estimate was 300$ more than the other 2 companies and it was not thorough on what this company would be doing for me. Maybe the job is too small for your company that you gave me a date 4 months out, and never cared enough to give me an official estimate like you should. Honestly I did not even know what he was going to do for me. No time to even care to answer my questions. The person that came out showed no interests in doing business.
I hope the city of Portland would not have them on their recommended list since they are so horrible at customer service. The two other companies I called came out very professionally, listened and answered my questions, and used a laser pointer to show me how much they can prune, and explained the process and time length if they were to come out, and gave me an email estimate within 1 hour after they left and even a follow up email.
If initial visit was that unprofessional, I dont even want to find out about the actual work. He couldnt even bare 5 minutes.
Thanks but no thanks I will save my 'small' job for a company who actually wants to do work.

Bartlett removed my tree in February 2021 and they did a good job taking the tree down and the debris away. However they came back four months later this past May to remove the stump. No call to tell me they were coming, no explanation of what was going to be done, and no Communication of how much would be left behind or if I wanted to have it taken away. I drove up to a 5 foot long 2 feet high debris of mulch on my planter strip next to a city street!

I was shocked! Assuming Taking away this debris would be part of the service involved along with the tree removal. It is only logical to expect this let alone the shock of having so much dirt left behind. I called four times in two weeks and I never got a call back except for when I threatened a bad review and nonpayment. Five minutes later I got a call with a lame excuse telling me from “Lyle“ that they had had trouble returning customers phone calls ever since the storm… A storm from four months ago? How in the world does a storm from four months ago keep a person from calling back a customer four times inside of two weeks!… he also told me that he had called me but he did not. There was absolutely no record on my phone of any call. None!!

Lyle told me that most people want debris left over. I told him that I lived in a city and debris was left on a planter strip next to a street with nowhere to put it! They failed to tell me how much was going to be left behind or even give me the option of having it taken away. They just left it there… I also told him that most people would assume this would be taken away And would not expect mulch to this degree to be left behind. That along with multiple phone calls and no return knowing full well they had a very unhappy customer was beyond explanation and excuse!....Unacceptable!

This company completely failed in it’s responsibility towards its customer professionally and personally! No company should just assume that people want mulch left behind especially on a city block where there is no where to put it. And not to mention giving them the opportunity to have it taken away instead of just assuming and leaving it behind. How they cannot return phone calls multiple times is the height of unprofessionalism and I cannot recommend this company to other people. I will now have to pay someone else to take this away and I can no longer put my trust in him or this company. Let’s hope they don’t send me a bill for not cleaning up a job they did not finish. I will not be paying it!

We used Bartlett’s in 2017 and had a great experience. They were professional, responsive, and did a great job. In spring of 2020, we contacted them to trim some trees and take one out. Someone came out and we had a great discussion, and he said someone would call us in the fall. No one did. By the time we got someone on the phone, they couldn’t come until New Year’s Eve.
When they did come out, they did the tree trim but took out the wrong tree- the one they took was an established rhododendron, instead of the scrub tree that clearly needed to go. They couldn’t do the stump removal because they hadn’t brought the right equipment. That meant another visit, and even then things were done wrong. It’s now been over a year since our original request, and the work STILL isn’t done.
We’ve called at least 20 times, and although the receptionist is friendly and kind, no one ever calls back. I understand that 2020 was a mess, and we’ve been more than understanding. Not only will I not ever use them again, I will warn everyone I know against them. Find someone who might return a phone call.

** update: after I posted this review, I finally heard back. The manager, Brian, did a good job reaching out and seemed honestly apologetic. The work has now been completed, but I did mention to him that it was concerning that it took public comments to make that happen.

I'll start by saying I never used (and never will use) Bartlett's services. We live in small cul-de-sac, where Barlett trimmed our neighbor's tree. I can't speak to the quality of the actual job they were tasked with, but I can say they left a huge mess, and utilized our property as their supply closet without ever asking.

During the day, the crew left multiple chainsaws and other precarious equipment scattered across our front lawn. This was a huge nuisance as it resulted in our front door being basically blocked-off.

When they finally finished the job, they left the entire street a mess. There was dirt and tree trimmings scattered throughout the street. And wood shavings all over our lawn. I'm not generally a complainer or a confrontational person, but I decided to leave a voicemail expressing my frustrations.

My call was returned the following day from someone senior-sounding within the company. Apparently he had just re-visited the job site the following morning. He explained to me that due to the intensity of the project, the cleaning process was not up to their standards and that the crew would return the following day to remedy the situation by cleaning their mess. I was satisfied and even said that this admirable gesture may have resulted in me using the company's services in the future. Well, no one ever showed up. There's a trail of dirt running down the street and wood shavings covering our lawn.

It baffles me that a company can verbally acknowledge an honest mistake, tell someone they'll fix it, then completely ghost the situation.

I can't speak to other reviews. Maybe they're amazing at trimming trees. Go ahead and hire them! But keep in mind, their clear lack of respect for the property of others may end up pissing some of your neighbors off.

(Side note - another neighbor had used Samsara Tree Care just a few months beforehand, no opinion on their tree-trimming quality either, but they left everything spotlessly clean! May be a better bet.)

An arborist came out on Monday and said they would have a bid for me by the end of the week. I have a large lot, many trees, and the ability to pay so I’m not sure why the very very very poor service. Three weeks later, and two phone calls to both the arborist and owner, and no response.

Move on. Don’t waste your time like I did.