HVAC reviews in Corvallis, Oregon

Beware of this company. They WILL take advantage of the elderly or those who do not understand the (crappy) work they do.They will "break" things only to have to come back and "fix" what they broke in the first place and THEN have the nerve to charge for the repair they caused in the first place. You worked on my mothers home IN Corvallis and you fleeced her twice. SHAME ON YOU. One, for finding some lame excuse to duck a bad review and secondly for taking advantage of someone who placed their trust in YOUR company. YOU INSTALLED HER WATER HEATER AND NEGLECTED TO INSTALL STRAPS - that's common knowledge for ANYONE in your business.

I can't say enough about Stephens Heating and Air!!! Our heat quit working and Al came by within 48 hours (even though he was busy after a holiday weekend) and did a thorough investigation and found the problem quickly. He was friendly, extremely knowledgeable and also provided insights on how to maintain our heating system. Because our thermostat was so old, he also replaced that and provided a thorough tutorial on how it worked. He tested everything to make sure it was working and working efficiently. We will be calling Stephen the next time we have any issues with our heating system!

Terrible. Largely incompetent and completely untrustworthy.
We hired Stephens H&C in August 2022 to install a heating and cooling unit. This was to upgrade our existing system to add cooling (old system was heat only) and to also be more efficient.
On multiple occasions prior to starting the project, Al (‘president’ of Stephens H&C) confirmed that the unit would provide heating and cooling. I even confirmed with Al immediately before making the down payment, and he was very clear that the unit would provide cooling.

Stephens selected the specific unit and sent a proposal. The materials included described it as a heating and cooling unit and were explicit that the unit would be effective at cooling the house.

Stephens would order the unit and do the site prep and then finish the install when the unit showed up. The anticipated timeframe was based on when the unit was delivered and was expected between December 2022 and February 2023.

The unit arrived in January 2023. Stephens came to the house the first time to install the unit and failed. The second time Stephens came to the house to install the unit they were able to get the heat working. I asked Al how we would set the thermostat to get cooling in the summer. Al was extremely short with me and indicated that the unit would not provide cooling. He claimed that we wouldn’t be able to even run the unit in the summer and further (incorrectly) claimed that we hadn’t discussed the unit providing cooling. In this conversation Al didn’t show any concern about the unit not providing cooling and there was no meaningful resolution. I even reminded Al of specific details that he had discussed in regards to the cooling but it didn’t seem to matter. Essentially, our prior agreement and contract was for heating and cooling, but now Al was saying that it wouldn’t provide cooling

Al was completely incorrect when he that we hadn’t previously discussed cooling. If this was an honest mistake, I would have expected an acknowledgment of the mistake, reassurance that the unit would provide the functionality we’d previously discussed and for Stephens to finish the install promptly. Instead, Al or Stephens H&C has never provided any explanation for Al’s comments about the unit not providing cooling. If anything, Stephens H&C has actually made it clear that they won’t guarantee that the unit provides any effective cooling, and the project ended up stalled for months.

I was able to get Stephens to come back to try to install cooling but they did not have the expertise or competence. Essentially, for the next nine months Stephens would come back every couple of weeks or so to try to provide the cooling functionality but fail. Sometimes they would claim they had it fixed when it actually wasn’t. Other times they would make it clear that they didn’t know how to finish the install. It wasn’t until October 2023 (14 months after the project started) that they allegedly have the cooling functional. Since the cooling wasn’t finished until after the summer, I still haven’t seen if the cooling will work or not.

Our contract was that the final 50% payment would be made upon completion. Stephens sent me the bill in May of 2023 when the unit still had not been fully installed. According to Stephens my account was 90 days passed due based on this.

Around September 2023 Stephens sent a letter that they ‘can not guarantee how well or how much it will cool the home.’ The proposal and contract for install of a heating and cooling unit that we had signed a year earlier did not include this disclaimer

For months Stephens could not complete the install. Even when they are able to accomplish the work, the quality is very poor. For example, the only way we can get the cooling to work is to set the thermostat to heating. This is problematic, because if the cooling even works, there will be no way for it to shut off when it reaches the desired temperature. It’s clear that Stephens can’t or won’t do any better, but this does not meet expectations for a reasonable heating and cooling install.

HIGHLY RECOMMEND. I couldn't find anybody local to me to help us get our heat working again and with the cooler weather coming I was panic calling everywhere, even places an hour from me. Jay came out to our home, an hour away from their shop, and was beyond professional, friendly, efficient and knew what he was doing. He got our heat back on, explained to me in a way that I could understand what had been wrong, and was great the whole time! I wouldn't recommend another company over these guys, awesome service!

THANKS AGAIN!

Extremely knowledgeabe. Good "Old Fashioned" service. An extremely reliable company. Use them and you will be happy.

Stephens Heating was great to work with. Prompt, responsive, and thorough. Maddy and her crew were pleasant and professional. Highly recommend!

I had a great experience with Stephens. We had a gas line run for our new stove and decided to work with them. They coordinated well with the stove installers and were very efficient and friendly. I am very happy with the final outcome of everything and how easy the office staff were to deal with for billing. Happy to support our local community!

Fantastic!

Fast service, good price, good people!

They came out right away and helped save our older system.
They were very professional.

Fast service for install of AC for me. Timely, clean, and very helpful

Fantastic job! Polite, same day service and saved us thousands of $$. Thank you!

Very professional, Prices 40 to 60% cheaper than most companies,
I highly recommend these guys

Expert service. My AC failed and he came out the next day (on Saturday) and quickly diagnosed and fixed the unit.

Great service and the quote is very reasonable. Saved my family in this cold weather. Will be consulting on installing AC during summer!

A/C blew a fuse and they came out within 3 hours of me calling! Super friendly and helpful :)

Was willing and able to help with an urgent heating situation, response time was only an hour and a half. We are extremely appreciative.

Amazing customer service! Diligent, clear and knowledgeable. Got our AC back up and running. Will definitely use again!

Ron is a great guy and was right on top of getting what we needed done for our project taken care of in a timely manner. Highly recommend him!

Like the company name- Ron is awesome. Explained everything clearly and in this recent heatwave was able to get my AC up and running as quickly as he could.

Excellent service! Arrived right in the middle of the window of time he said he would. Did not take him long to troubleshoot and fix the problem, and willingly answered my assortment of questions.