Reviews of local pros in Corvallis, Oregon

Jay arrived on time and knew his trade. He did a great job . My furnace is working again! Thanks Jay!

Very prompt with expert knowledge. They know their service and their products. I highly recommend their services to anybody in Corvallis + Albany.

If you need a new furnace, be sure to get an estimate from these guys. They got me a top-of-the-line furnace for much less than the other guys in town, and they got it installed the following day and showed up right on time.

Took their time to explain options (repair of existing vs. new system), and once we settled on option, were quick, courteous, and we had heat in time for winter. Great service.

Our AC has had some issues this summer and their repair person has been incredibly fast and efficient with services provided. I am so grateful we called them! 100% recommend these guys!

Just got a home in Albany and the heat was working but not the a.c. and with the heatwave we had them come out because they had a sticker with phone etc on the a.c. unit inside and he showed up and within 20 min. We had cold air again.thermostat wired wrong.what a nice guy with quick prof service. You won't be sorry if you call this company 5 Star service so Thankyou

Al just saved the day! We called yesterday morning due to a/c failure right in the middle of the heatwave, and he arrived promptly within the time window we were given. He diagnosed the problem and replaced a fan motor in about an hour. Very courteous and professional. I would happily recommend these guys!

Al is honest, efficient and fair. He truly cares about his costumers safety and is fair with his recommendations. I have been using Stephens heating for over 10yrs and have had the best service anyone could ever ask for.

We first worked with Stephens Heating when we built our house in 1995. Al impressed me as honest, experienced and knowledgeable from the start. I’ve been around construction most of my life and Al’s qualifications were very apparent. Our gas furnace and A/C units have performed very well since there installation. When we have had any questions and/or problems Stephens Heating has responded as quickly as we needed and has treated us very fairly. I would recommend Stephens Heating and Air Conditioning to anyone needing these services.

We recently had a leaky furnace and reached out to Stephens H&AC for a second opinion after a different contractor came and diagnosed the issue as a cracked heat exchanger without even taking apart the unit. We initially asked Stephens H&AC for a quote, and instead they sent Al, geared up to fix something. Not only was he a joy to talk to, he immediately got the knee pads out and took apart the unit. He quickly identified the issue ( a leaky condensate line), replaced it, and then checked the condition of the rest of the furnace. In terms of responsiveness, the office manager was able to schedule him the day after we called, and he showed up on time. While repairing the line, he gave a few tips for maintaining the unit. Super helpful. I think Al has seen quite a few HVAC units in his day, and definitely has the expertise to get issues resolved. Thank you!

We have been 35 year customers of Stephens Heating and Air. Over that course of time, we have called each time we've had a problem with our heat pump. Few times, considering it's age. The response has always been prompt, effective, and with the knowledgeable professionalism that only comes with experience. Today, the Sunday of Labor Day weekend, the temperature nearing 100*, our cooling quit. My husband called at 7:00pm, truly not expecting help tonight, hoping to get on the call list. Within 20 minutes, a technician was knocking at the door. The problem was easily resolved with a part the technician had on the truck. Our heat pump has been the best money we have invested in our home, and Stephens has kept it going for many years now. Today's emergency is not the first, such things are never convenient, but each time, we felt that Stephens cared about our comfort and has given us service beyond our expectations. I wouldn't purchase a heating or cooling unit anywhere else.
Jeffrey and Donna Goldner
Corvallis, Oregon

BEWARE!! VERY DISHONEST!!

Had someone come out to see why AC had quit working. The guy said there was a refrigerant leak and he would need to come back and find the leak, which would take a half a day. He disabled the system so it could not be used. He could not get back out to us for two weeks to “fix” it. The company that put the system in came to check on it and it was NOT low on refrigerant. They used a special dye test to look for leaks, NO LEAKS found. Very easy fix.

Stephen’s heating and AC tried to take complete advantage of us and say there was a leak when there wasn’t. And he was going to charge us up to a half of days work to check each outside unit. Very unprofessional and dishonest. Find another company for your needs!!

Beware of this company. They WILL take advantage of the elderly or those who do not understand the (crappy) work they do.They will "break" things only to have to come back and "fix" what they broke in the first place and THEN have the nerve to charge for the repair they caused in the first place. You worked on my mothers home IN Corvallis and you fleeced her twice. SHAME ON YOU. One, for finding some lame excuse to duck a bad review and secondly for taking advantage of someone who placed their trust in YOUR company. YOU INSTALLED HER WATER HEATER AND NEGLECTED TO INSTALL STRAPS - that's common knowledge for ANYONE in your business.

I can't say enough about Stephens Heating and Air!!! Our heat quit working and Al came by within 48 hours (even though he was busy after a holiday weekend) and did a thorough investigation and found the problem quickly. He was friendly, extremely knowledgeable and also provided insights on how to maintain our heating system. Because our thermostat was so old, he also replaced that and provided a thorough tutorial on how it worked. He tested everything to make sure it was working and working efficiently. We will be calling Stephen the next time we have any issues with our heating system!

Terrible. Largely incompetent and completely untrustworthy.
We hired Stephens H&C in August 2022 to install a heating and cooling unit. This was to upgrade our existing system to add cooling (old system was heat only) and to also be more efficient.
On multiple occasions prior to starting the project, Al (‘president’ of Stephens H&C) confirmed that the unit would provide heating and cooling. I even confirmed with Al immediately before making the down payment, and he was very clear that the unit would provide cooling.

Stephens selected the specific unit and sent a proposal. The materials included described it as a heating and cooling unit and were explicit that the unit would be effective at cooling the house.

Stephens would order the unit and do the site prep and then finish the install when the unit showed up. The anticipated timeframe was based on when the unit was delivered and was expected between December 2022 and February 2023.

The unit arrived in January 2023. Stephens came to the house the first time to install the unit and failed. The second time Stephens came to the house to install the unit they were able to get the heat working. I asked Al how we would set the thermostat to get cooling in the summer. Al was extremely short with me and indicated that the unit would not provide cooling. He claimed that we wouldn’t be able to even run the unit in the summer and further (incorrectly) claimed that we hadn’t discussed the unit providing cooling. In this conversation Al didn’t show any concern about the unit not providing cooling and there was no meaningful resolution. I even reminded Al of specific details that he had discussed in regards to the cooling but it didn’t seem to matter. Essentially, our prior agreement and contract was for heating and cooling, but now Al was saying that it wouldn’t provide cooling

Al was completely incorrect when he that we hadn’t previously discussed cooling. If this was an honest mistake, I would have expected an acknowledgment of the mistake, reassurance that the unit would provide the functionality we’d previously discussed and for Stephens to finish the install promptly. Instead, Al or Stephens H&C has never provided any explanation for Al’s comments about the unit not providing cooling. If anything, Stephens H&C has actually made it clear that they won’t guarantee that the unit provides any effective cooling, and the project ended up stalled for months.

I was able to get Stephens to come back to try to install cooling but they did not have the expertise or competence. Essentially, for the next nine months Stephens would come back every couple of weeks or so to try to provide the cooling functionality but fail. Sometimes they would claim they had it fixed when it actually wasn’t. Other times they would make it clear that they didn’t know how to finish the install. It wasn’t until October 2023 (14 months after the project started) that they allegedly have the cooling functional. Since the cooling wasn’t finished until after the summer, I still haven’t seen if the cooling will work or not.

Our contract was that the final 50% payment would be made upon completion. Stephens sent me the bill in May of 2023 when the unit still had not been fully installed. According to Stephens my account was 90 days passed due based on this.

Around September 2023 Stephens sent a letter that they ‘can not guarantee how well or how much it will cool the home.’ The proposal and contract for install of a heating and cooling unit that we had signed a year earlier did not include this disclaimer

For months Stephens could not complete the install. Even when they are able to accomplish the work, the quality is very poor. For example, the only way we can get the cooling to work is to set the thermostat to heating. This is problematic, because if the cooling even works, there will be no way for it to shut off when it reaches the desired temperature. It’s clear that Stephens can’t or won’t do any better, but this does not meet expectations for a reasonable heating and cooling install.

HIGHLY RECOMMEND. I couldn't find anybody local to me to help us get our heat working again and with the cooler weather coming I was panic calling everywhere, even places an hour from me. Jay came out to our home, an hour away from their shop, and was beyond professional, friendly, efficient and knew what he was doing. He got our heat back on, explained to me in a way that I could understand what had been wrong, and was great the whole time! I wouldn't recommend another company over these guys, awesome service!

THANKS AGAIN!

Extremely knowledgeabe. Good "Old Fashioned" service. An extremely reliable company. Use them and you will be happy.

Stephens Heating was great to work with. Prompt, responsive, and thorough. Maddy and her crew were pleasant and professional. Highly recommend!

I had a great experience with Stephens. We had a gas line run for our new stove and decided to work with them. They coordinated well with the stove installers and were very efficient and friendly. I am very happy with the final outcome of everything and how easy the office staff were to deal with for billing. Happy to support our local community!

Fantastic!

Fast service, good price, good people!