Plumbing reviews in Eugene, Oregon

This is the second time in a few months that I have called Baxter to resolve problems we caused . In both instances they were on time, extremely professional and completed the job perfectly . Special attention was paid to keeping things clean and sanitized.
I highly recommend Baxter for any plumbing needs. Tank You
John H Brown

Paul listened to our concerns and ideas very patiently. He then provided his expertise on what would be the best solution. He is always friendly. We've never had to have Baxter Plumbing come back to fix a problem.

Baxter Plumbing reached out to through another plumber who had called them and explained my ordeal. They were right on top of it.
I explained my sewer problem and had someone there in about 15 minutes. Great Job Done!!!!

I had them come out to diagnose and repair a leak from our upstairs bathtub. One of the plumbers was very snappy and difficult to communicate with. They cut a hole in my ceiling and charged me $200 and left me with no answers and a big hole to repair. I ended up having a contractor friend come and he was able to diagnose and fix the issue. I called and spoke with Tracy the owner about my negative experience and was met with an argumentative response from her. I hate leaving bad reviews but I received very bad customer service. *Edit* I knew she would reply on here and further argue with me. Putting words in my mouth and discrediting my experience.

I started working with Baxter about five years ago at my residence and in my commercial kitchen about two years ago. Jack and James arrived just in the nick of time to save my bacon again today.

The professionals at Baxter offer ready solutions that are both wise and cost-effective. This team addresses issues without complaint and have never returned to correct their own work. They are a pleasure to work with, trustworthy and super efficient.

I've used this company for my tankless water heater install last year and was really happy with the techs attitude and super clean install. Used them again today to repair a 1940's toilet flange cemented into the cement house pad. Yet again, different tech, great attitude, creative/smart problem solving skills, and cleaned up the area really well. I'll always do business with this company. Oh and the labor price is +/- half of roto-rooter. Will use them in the near future for a complete kitchen under-sink re-piping fixing previous owners RTV gasket fix headache. Homeownership woe's... right!?!

A pipe had suddenly disconnected in a very tight space, and we had to shut down water to our house completely. Baxter's was super-fast and friendly in arranging a crew to come by for a repair... The crew arrived right on time, and was equally fast and efficient with a tricky repair in those close quarters. They had us back up and running in less than an hour from arrival, with a better-than-before fix. The fee for services was very reasonable, and well worth it. Thanks for the great and fast service!!

I called Baxter Plumbing to check on a bathroom faucet leak. They were on time and very professional. They checked out the plumbing and decided that the leak was caused by water running back to the faucet fixture and then down to the cabinet under the sink. No repair needed. So they charged me 1/2 price 😁 I am very grateful and happy with the service that they provided . I highly recommend Baxter Plumbing

We have always been very happy with Baxter Plumbing. No matter what we need, they come out quickly, take care of the job, and do not ever overcharge. Five stars plus!

I called to get a quote to replace a leaking water heater. I was told the cost would be $206/hr for about 5 hours. 2 guys came out the next day and removed the old water heater. They then told me that (among other things) the actual cost for this job was $2600. I was astounded and in shock. At this point I had no water heater and they had shut off the water to the whole house. I was over a barrel as they say. I couldn’t tell them to leave but I also didn’t think it was fair to pay more than quoted. The whole thing smelled of entrapment. The long and short of it is I sent them $1030 the amount they quoted me, along with an explanatory letter. Now they expect me to pay the rest of the $2600. This is unfair. You can’t just raise the price in the middle of a job. The guys did a good job but the point is they never would have been hired had I been given the $2600 quote in the first place. Watch out and make sure you are quoted correctly.

Outstanding Service!

We had a 78 year old main line, connected to three properties - collapsed. They made all NEW separate functional sewage lines.

From first initial call, to check in a week after of Completion. They were outstanding! Easy to work with and Amazing customer service.
Onsite, we had the pleasure of Scottie and Jake working our project. They went ABOVE AND BEYOND! From my daily concerns, to there very thorough understanding from start to finish. They were VERY thoughtful of my precious plants & backyard. They went above to ensure it was done right, and NOTHING was accidentally broken.

A week after the project was completed. Scottie reached out to ensure things were going well and we were pleased. With a small request on our part. It was done!

I cannot say, Thank You enough to the Baxter Team!

I highly recommend them. If you want a honest, trustworthy team to get the job done. Correctly and professionally. CALL BAXTER!
They are on YOUR side.

I called Baxter to have a mixing valve replaced in my shower.. after getting here the valve didn't need replaced at all, just some adjustments needed to be made.. Cooper and Scotty only charged half price of the mandatory hr service call because it's was fast and easy. Definitely call Baxter for your issues...they could have not done the right thing and ripped me off and I wouldn't have known better... thats what makes a good company. *Edit/update, about a year later I call again, they show up within 2 hrs, for a toilet issue and not only did they totally fix that they went beyond and fixed my kitchen sink issues also. They kept it under an hour for the service call and I got 2 major issues taken care of. Thank you Kolby and Clay for your expertise and quick work. I won't call anyone else for plumbing, this is twice I could have easily been taken advantage of and I was not. It's worth calling Baxter and knowing the issues are going to be taking care of and done right. Way more than happy customer here. 😊

I am very impressed with the service I received with Baxter. They were prompt, professional and respectful of my time and home. They accidentally installed the wrong product but took full responsibility and fixed the issue in a very timely manner. They also offered to pay for the inspection of the new installation. This is a local business and we should all do our best to support it. Kudos to them.

This plumbing company is fantastic! The team was prompt, polite and knowledgeable of their trade. I never expected same day service, but that's what happened and I appreciated the work. I would highly recommend Baxter Plumbing and Rooter, Inc. They have a life long customer here.

Called at the end of the day and scheduled Baxter plumbing to come clear my kitchen drain. To my surprise they were able to come the next morning at 8am. My guy (sorry I forgot his name) showed up at 8am on the dot. He went right to work and got my drain cleared with a little helper under the sink. Tito never disappoints in the intrusiveness. After he cleaned up and gave a love for all the dogs and a reminder that if I had any issues in the next 30 days to please call them and they would be out at no charge he was gone by 8:30 and I wasn’t even late for work. Highly recommend!!!

Have used Baxter twice singing moving to the Eugene area. Both times they were excellent from Brina at the office to the guys that came out. I had 2 issues going on so today Tanner , Colby and Scotty came out and were awesome! Super friendly and quick! Highly recommend!

A trip charge of $30... Fine. No biggie. An Estimate fee of $150?? Not cool. This was never discussed before hand. The technician was knowledgeable enough, but then the estimate was so outrageous that my landlord nixed the job... also the tech had to come from an hour away! WHY? I thought this was a local shop... i would never have opted for him to come all this way, and then not do the job. My landlord called another professional and got the job done in two hours, next day, for about 60% LESS... the job ended up not being nearly the overblown thing it was made out to be. I felt pretty scammed, once I discovered the email this morning showing that my landlord had STILL been charged $180 for no work done, except looking at it for about 15-20 minutes. =( BOO!