A-1 Installations NW LLC

Guilty. I was completely guilty of letting the negative reviews of this business formulate a preconceived notion in my head of what working with them would be like. We purchased an over the range microwave from Lowe's on Labor Day weekend and found out after that A-1 would be responsible for installing it in our home. Upon learning this, I googled the company and was pretty perturbed by the amount of negative reviews they received in various places. With respect and empathy to those who may have had a frustrating time, it was absolutely smooth sailing for me. They called to set up a time and the original option they provided didn't work for me. I live in Salem, so the next available slot they could offer me was almost 2 weeks after that original one. A bit annoying, but honestly I have to take half the blame because I could have had the microwave a couple days after purchasing it. Fast-forward to the agreed-upon installation date, and those online review seeds were still firmly planted in my brain. "They might not even show up," I thought cynically. Well, instead, my installer Shawn called me a half hour before the projected time window and asked if he could arrive early. "Please do!" He was professional, respectful, tidy, and quick. He was done and gone like 5 minutes into the original promised time frame, leaving me the rest of the day to do anything but wait around for a microwave delivery. Lesson learned. Online reviews can be informing, but ultimately you should experience things for yourself before solidifying your own opinion. And my opinion of A-1 is a very positive one after today.

A1 was assigned to install a dishwasher I purchased at Costco. They didn’t answer the phone during business hours, didn’t return voice mail, and were scheduling > 1 month out. Costco let me switch.

There's no point to go into extreme detail cause bottom line these people suck. I don't understand how they're even running a business and still open with how horribly they operate. They have zero customer service. The girls who run the phones are 9/10 times rude. Long story short they've been to my house twice now without being able to install my dishwasher. Third time I waisted half my day at home waiting for them to no show..to then call and have them tell me I wasn't on the schedule. Even though I called and scheduled the appointment with them, (even though they were suppose to call me to reschedule and never did) and I also got a confirmation call the day before telling me when they were coming and asking if they had the dishwasher or if I did, because they didn't even know where it was! It's been over a month now and I still don't have my new dishwasher in. To say the least I'm pissed and have two small children and no working dishwasher now for over a month...so ridiculous wouldn't refer them to any one. Sears should really work with a different company. Cause I won't ever purchase anything from them now knowing they use this joke of an installation company!