Landscaping reviews in Lake Oswego, Oregon

Have been trying to cancel this company’s service for months now but they keep charging me.

We have called to cancel 5 times now and gotten told okay but then a day later someone else comes out that we didn’t ask for and they charge us again. Their system doesn’t work, their company lacks communication, and I am now taking it to my bank to dispute all charges and block them from my account because I am sick and tired of being randomly charged $200 and being gaslit by their customer service telling me they will refund me and then never doing it and never actually cancelling the services. We have had to deal health issues and being out of work and more than once these times they’ve charged us when it should have been cancelled has taken away our budget for gas and food and it’s NOT WORTH IT. Our grass is dead, been dead the whole time, and I still have bugs everywhere and have sent them videos to prove it.

Customer service sucks! I've tried to get representative to get back to me on billing, as was charged more than what was quoted. 2 days and no answers. Finally reached out to corporate billing, the response was "we will correct as a 1 time courtesy" ! I wanted an explanation as to why I was not charged as quoted. Not a reason just a courtesy. And then what happens next visit.
Now the guys that serviced were fantastic! Extremely knowledgeable and super nice to talk to. Unfortunately I can't recommend as you will probably get charged who knows what. I will be canceling and going to another company! The new company should hire Mike w tree and shrub, and Blake with lawns! Hats off to them, top notch!
In this day and age your customer service has to be top notch and communicate! Fast forward a day and now I have several burned areas in my grass..called several times until finally got a return from service manager..he will be out tomorrow to look at damage. I have a graduation party at my house in 3 weeks! Furious!
Fast forward again, 2 months later and my grass is still burned! I've been patient while they tried to repair..first prepping and reseeding areas, 2nd spray painting burned areas..yes you read correctly! 3rd reseeding again!
I am now getting bids from other companies for resodding to correct their mistakes...accidents happen, but 2 months with several areas of burned grass is NOT ok!

Our service was great and the gentleman doing the work was informative, very kind and polite.

Tito does a great job very knowledgeable and friendly and never disappointed by service

My experience with Michael Reyes The technician is always such an informative, pleasant conscientious one. He is always right there to answer any and all of my questions with a smile and information that is pertinent and reliable. He’s a great team player for Trugreen and represents your company extremely well. I feel confident and comfortable knowing he is taking good care of my yard and like I told him you are now part of the family. Thank you, Michael.

Okay, I am now a True Green Believer!
I honestly did not think that anything could save my week-choked giant lawn, short of ripping it all out and starting over.
I tried everything I could do own my own, but my poor lawn was almost completely overwhelmed with crab grass, moss, dandelions and a wild assortment of weeds I never even saw before.
I was pretty much at the end of my rope when I finally called True Green….I was met with a calm reassurance that they would totally be able to save my lawn…hard to believe, but gosh darn, my lawn has been entirely transformed!
It’s back to its happy self, green and all grass and no weeds!
It’s crazy, but it’s real…I am completely blown away and so happy every day to see it be just what it’s supposed to be…a gigantic green lawn!
Thank you, thank you, thank you!!!

Lance (5 stars) performed our first lawn treatment today. He was polite and answered all of our questions. I am looking forward to being a customer with TruGreen. I will give a low rating though to the TruGreen national call service, they made unacceptable errors on our original order and when I called them to get it straightened out, they messed it up even more. However, I then spoke to Josh, the local accounts manager and he got right on it getting everything all figured out and fine tuned correctly. Thank you Josh, Lance, and the LOCAL TruGreen team for getting everything worked out for us and committing to providing excellent customer service! Personal opinion, this company doesn’t need an underperforming call center, leaving a sour first impression when the TruGreen local employees are so fantastic!

My yard looks beautiful all day long because true Green takes the best care of my yard, much more than I ever would be able to get up with every little thing that true Green takes care of for me. I have beautiful roses, I have will cared for shrubs, and my trees are kept and the best condition that helps my yard and home look manicured and beautiful.

All good just wishing service man could have come when we got home at 3pm. The customer service department is hard to make contact in evening otherwise I hoping all went correctly & properly don’t know for sure other than a note was left on my door as to what was done. I would have liked to talk with my service man the first time

This company may be a scam. They charged my credit card over ten days ago and nobody has shown up to do the job. I called the rep many time and still the job has not been scheduled. I will update this post if things change.

Tech was very nice 👌. Sprayed the whole yard by foot. 2 acres

When I first started my lawn needed some serious repair. I got an ad in the mail for TruGreen so I called them up and started a monthly program. The first three months I saw the technicians come out and fertilize the lawn. This was not helping the issues. I soon realized my lawn needed to be thatched. It also needed to be fertilized with some good soil. It also needed to be sewed with seeds in that fresh soil. I thought the true green technicians were going to assist in this or we’re going to help provide information to do this, but I had to do all this on my own with plenty of my own research. I think I paid way too much money for the simple aeration and for the calcium. I asked the technicians when they came if they could help me with thatching the lawn and they told me that they do not do lawn maintenance they just fertilize. The use of the weed killer also was counter intuitive especially when techs would fertilize at the same time. My yard would be green with spots of yellow and brown. Overall, I give you guys a 3 stars. The service was minimal and careless at times. My doorbell camera catches everything. I probably won’t use your service again, unless you guys offer MORE services for the right price. Lastly, please DO NOT advertise in my lawn.

So I called these guys and I wanted them to come out and get an estimate for my yard and they didn’t want to. They looked it up online google maps and proceeded to tell me they can do it for 77 bucks every 4 to 6 wks weeds and everything this included a clean up. Just thought it was sketchy cause he also told me if you give me your card now it will be half off so I told him ok let me talk to my husband well the guy hung up on me. Needless to say think this was a scam.

Extremely pleased with the progress of repairing our lawn that was in serious distress. Great communication, both in scheduling and in application. More cost effective that purchasing products and applying ourselves!

We always get the service we signed up for from knowledgeable, polite, and respectful professionals.

Aldo with TruGreen did a thorough job and explained their whole program as we walked the property. I am completely satisfied and now wish that I had contacted them years ago. I also think their service is a SUPER GOOD DEAL!

I have been pretty happy with the services Trugreen offers. They are always very helpful and friendly when I have interacted with them

How can they call themselves a lawn car company when they do not do soil test. So they are just guessing what your lawn needs. If my lawn already has enough nitrogen and they add more they can burn it. They only put down chems and hope for the best., Hell I can do that. I'm looking for a pro these people are not.

I am happy with the help of True Green lawn treatment to my lawn.

Why am I being charged $43? When I paid the bill up front and full,

This company has extremely shady business practices. I inquired once online, and then received at least 5 calls a day, every day. I finally connected with someone and asked my questions, but I wasn’t ready to move forward. Then, about 2 days later, I started getting texts and emails saying “Thanks for choosing TruGreen, click here to confirm your plan”. I ignored it figuring it was a sales tactic, until today I got an email confirming my plan, my customer number, my visit frequency, etc. I chatted with them and sure enough, someone signed me up without my consent. This is completely unethical and unacceptable, and no doubt they would have showed up and expected me to pay for services I never authorized. Run far away!