Appliance Repair reviews in Newberg, Oregon

Had them out to fix our fridge last year and service was great. Their hours are ridiculous, though. 10 to 4??? What are you, a bank? I needed someone to come fix my dryer, didn’t discover it had a problem until after 4 pm, so I called a different service that’s open 6 to 6.

Excellent and prompt service!

Village Green apartments, Sherwood. On time, professional and knowledgeable.

John was great to repair my stove. Ordered refrigerator from them.

The store was brand new when we went there. Nice staff and show room.

Highly recommended. Prompt response to diagnosis. Part ordered and came quickly. Return for installation not delayed.

This was for a 30" Propane range replacement. Scott and Eric were very prompt and professional and did a great job

So glad that we had Willamette Valley appliance repair our refrigerator freezer. Knowledgeable and very helpful with excellent customer service. Thank you

Excellent service. Went extra mile to make sure after install everything was fine. Did a great job.

I love doing business with Willamette Valley appliance. Prompt service, reasonable prices. Technician John is awesome!

They do great work. Came in and took old stove out and put new one in with no issues. They made sure everything worked before they left. Awesome job.

Stopped in this location to check out the store and was greeted by Pamela, she was awesome ! Great customer service! I will certainly be shopping here when we need a new appliance 🙂

One of the best appliance repair experiences I’ve ever had. Professional and doggedly determined to get it right. My dishwasher is better than new and I mean that literally!!!!

Pam and Scott were incredibly helpful and worked hard to alleviate much of the stress of moving across the country! I would highly recommend their service for anyone in the Newberg area!

Ian was very detailed and experienced in getting our gas dryer repaired! Above and Beyond service -- will always call them for future repairs!!! Thank You.

They are a local small business that cares about customer service. Their pricing is just as good as the big stores, but with a personable feel. Their service and installs are top notch.

Great customer service and especially the support staff, Amanda. She is smart, articulate and does not leave pointless messages. They are concise and to the point.

Purchased an over-the-range microwave. The 2 installers (wish I could remember the names) were extremely nice and cleaned up well after themselves. I try to use local businesses as much as possible rather than big box stores. I also bought a W/D set from them during Covid when finding available appliances proved to be challenging.

They have very little selection (not the one we wanted in their ad) and the sales rep was much more interested in her several incoming phone calls than she was with us. She also had several facts wrong about major brand names. Not at all impressed- and also found the main warehouse was Seattle, so delivery is not possible very quickly. Quoted 7-10 days on a freezer we needed asap.

Not impressed with service, nor the experience with service personnel. Service tech missed my appointment because he went to the wrong house. When I returned his call within 30 mins after reaching out to me he said I had missed my window and would have to reschedule. I was home the entire morning. After an uncomfortable discussion he agreed to try and fit me in. Upon arrival the second time, he offered no apology of his error, but instead blamed it on Google. He will never be allowed back in my house. Regarding his service call. The extent of his investigation was to lift the washer lid, snap a picture of the model number ask me a question about what the appliance was doing wrong, then without ever opening the chassis or observing the machine run offered an estimate of $300-$400 or more dollars and instead suggested that I buy a new machine. For that brilliant and exhaustive assessment that took 1 minute without ever looking at the machine I was charged $100. I’m fine with paying for services rendered, but in this case there was NO SERVICE!!! And he insulted me. And he was rude. I’m not a “Karen”, I complain very little and usually give people the benefit of the doubt, but in this case I could not believe he had the nerve to solicit a positive review when he slipped me his card and asked me to write a review for him. And, I almost forgot. I had already sent the company a photo of the model number, if they wanted my business he could have called me with his concern on repairability and I would have probably gone to this company to buy a new machine. Instead, I drove to his competitor down the street where I received AMAZING education on my existing washer that is having issues and then an AMAZING sales experience which resulted in the purchase of a new system. Shout out to the service guy for inspiring me to visit the great folks at Krohns Appliance.

We had a wall oven that needed to replaced. I bought a new one from HD and wasn’t going to be able to get the unit installed for a couple of weeks. I called around and a lot of companies would not even quote on the job unless they sold you the unit. WVA responded immediately, professionally and most of all, I felt that I was in good hands. Not so much with others, regardless of the shiny trucks. The quote was spot on. Scott and Jeff did a great job. I knew this wasn’t going to be easy job, but it wasn’t an issue for the boys. Cleaned up, checked out the unit and took the old one away.
I’m keeping the business card and telling my friends.
Thank you!