Contractor reviews in Portland, Oregon

Tried to find out if they carried the item in the size I needed, but instead I got passed around the phone tree by people who couldnt comprehend why I didn't have a tracking number until the poor confused representative finally ends up calling the branch to inquire on my behalf.

You think your automated phone trees are saving you resources? They are not. I have been on the phone for 15 minutes and wasted 3 of your employees time for what I could've accomplished in 3 minutes if I had been entrusted with the direct line.

They didn't have the item I needed in stock after all. At this point I'll order it from someone else.

Very tall rude sales person wearing sunglasses with an attitude . There were no customers at the returns desk but about 3 employees. So I walked up and said "Where do want me, to do my return ?" The rude guy with sunglasses said " You will have to go back in line and wait to be called." I did there was just me then another customer came up and was just as perplexed. I the rude sales person passed us and I said " hey who is going to help us? " no response he didn't care and made it known. A young girl waved me over and I did my return she was nice and courteous. Went to the tool area and Noah the person in charge of that department took extra care in helping me. Too bad that some rude employees ruin for the rest of the hard working employees. I will not be back, there are a lot of hardware stores that want my business. Someone needs to talk with rude employees and explain that without customers there is no pay check. I know this well I served the public and trained employees how to deal with people for 35 years. This is really managements job to train people or hire smart. This did not happen.

I bought a steel front door and storm screen door. I was originally quoted at 5 hours. It only took about three to install the doors. Wonderful serviceand the installer did a really good insulation around the area of the door and floor.

I purchased a carpet install, it was pushed out twice, resulting in the process taking a lot longer than expected.
Once the day came to install, they brought the wrong carpet. I guess the carpet I picked was for DIY only, but someone also input the wrong carpet into the system. While in contact trying to figure out what happened, I was informed that someone changed it in person a half hour prior to purchasing after the quote was updated. I told them that's impossible because I only came to the store once three hours before purchase. So that's a thing. Once that was squared away it took another 5 days for delivery and install.

Once it finally came, it was the correct color. Install took maybe 2 1/2 hours for a bedroom. The employee in the flooring department was helpful upon purchase and me asking questions, so I'm not sure where the mix up happened.

Hopefully this was a one off thing, but idk if l will use the service in the future, even disabled.

This caused me to not be able to move into my own room for a month, as we just moved and had to wait for this to be done before unpacking.

All construction projects have challenging details to work through. This one was no exception. All in all the Home Depot team pulled through. Jose, my carpet installer tied all the details together making it a great experience.

The installer did an amazing job. I just wish the installation of the new carpet included installing new wood trimming. That was real hardship for us to install.

There online ordering and pick up is great.

Found our baseboard trim. Fair selection of finish & design... mBs ...

Terrible truck rental process, clear identification process nightmare

Bought a washer and dryer from Home Depot, so far very happy with our purchase. But their employees to help with us checking over the washer and dryer to make sure it wasn’t damaged in shipping wasn’t very cooperative in helping open the boxes where we could see our appliances and didn’t have very good attitudes at all. We were told by our salesperson to check over our appliances to make sure nothing was damaged before accepting it. Cause if we accepted and got it home and found any damage Home Depot wouldn’t cover the damage! So we were just following the salesperson directions and their employees helping to load our appliances treated us like we were being jerks for asking to check out the appliances before accepting them and putting them in my truck. Home Depot needs to have a talk with their employees on what their policies are and what the responsibilities of their loaders are, if they want customers to inspect their items that’s been ordered all boxed up where customers can’t inspect such items without at least partially removing the cardboard box!

The some damage that is still to be resolved. No response from the installation company yet.

Everything was explained in detail. Installation was done quickly and efficiently. Satisfied so far

I was really worried about having Home Depot do my flooring, But I am very happy ai did . They done N amazing job they paid attention to detail and that’s means a lot

Adrian and his assistant did a wonderful job installing our carpet. They are very professional and worked non stop and made sure that everything was in place and cleaned after their work was done. Highly recommended.

I am so happy with the new LVT flooring in my basement. Paige, at the Beaverton store, helped me so much in deciding what I wanted and keeping the cost in my budget. She was patient when I changed my mind and had questions. Communication was spot-on. Everything was on-time from beginning to end. The delivery person and installer were also kind and helpful.

Easily find able items

Efficient and professional

HD Staffs are friendly but the 'service' normally pricy... ended DIY and saved few hundred buck for couple hours of works...

Almost always have what I need but the place has all the Christmas stuff in it and is over full.

Great service and well trained technician

Just called for advice on an appropriate size AC unit for my house, during the process I was transferred to a total of FIVE different people who would all tell me that they needed to transfer me to another department. They were unable to answer my inquiry, and lacked the ability to even find the right person that could.

Fifteen minutes of time...wasted.