Portland Fireplace and Chimney

We had a great experience with Louis, Jake, and the team at Portland Fireplace and Chimney during a chimney repair/rebuild and conversion of a gas fireplace insert to a masonry fireplace. They are a professional and experienced team with great attention to detail, and are easy to work with: I highly recommend them!

We scheduled the initial visit for water coming into an interior wall and soft mortar and broken bricks on the chimney of our nearly hundred-year old home. There were initial delays in scheduling and some confusion due to a busy crew after the ice storms. But during a personal visit by the owner, Louis demonstrated amazing insight into the condition of the chimney and the likely causes of symptoms we were seeing. The significant repair work recommended was a bit of a surprise, then during the repair rotting boards on the house behind the chimney were found adding more repair scope. However, with Louis's seasoned advice we made the best out of the discovered damage: getting it repaired right for the long-term.

Jake the foreman, Timmy, Duck, Cale, and the rest of the crew were amazing during the repair: responsible, consistent, and hard-working! They created a beautiful fireplace and chimney from the mantle all the way up. Through the discovery and estimate process for all the changes Jake and Louis was an amazing and reliable resource - with his seasoned advice and good follow-through we could shift and save money where possible and still have exactly what we needed.

I learned a lot about chimneys during this process, so what the other posts say about education is true: they are helpful in explaining at every step what is happening, why, and how to prevent issues in the future with regular maintenance. We are now in a drying period before the final steps so have not yet lit our first fire, but we are looking forward to trying it out and kicking off the next hundred years. I can update this review again in a couple months with our final experiences.

Overall, Portland Fireplace and Chimney was responsible, great to work with, and delivered good value for their hard work. You couldn't find a better chimney team if you tried!

We had two previous companies look at our gas fireplace; both outcomes were ineffective and we just about gave up. We heard about the good experiences neighbors had with Portland Fireplace and Chimney and Brittany got us an appointment during their busiest time of the year! Stephen, the technician, was incredibly knowledgeable and got our fireplace working! He took his time checking everything thoroughly and answered all of my questions. It feels good to have reliable, honest and knowledgeable resources like PFC to help us keep our home functioning and safe.

I recently had a fireplace inspection through Portland Fireplace & Chimney. The inspector, Mike was courteous, well informed, a good reflectively listener, and was able to make meaningful suggestions.
He gave detailed responses and a detailed inspection report, including direct responses to my questions.
Mike was realistic about options and explanations as to the why and how come of possibilities.
I am confident and comfortable in continuing with fireplace services into the future.