George Morlan Plumbing Supply

The handle of our kitchen sink's hot water faucet broke.
2 months ago I went into George Morlan's SE location on Foster, to order a replacement part.
It took them 20 minutes to get around to helping me, find a part, order it, take my payment, and get me back out the door. They were not busy, they were simply slow & inept & frustrating. They said they'd contact me when the part came in, which should happen in a few days.
After 6 weeks without any notification, I went back in (this was 2 weeks ago.)
I waited in line for a bit. As the guy at the counter finished with the previous customer, I stepped up. He held up his hand to stop me from approaching the counter. I stopped in confusion, as he turned to a passing co-worker to ask them about something non work-related... just chatter about a sports game from the previous night. It felt like he was letting me know my place; he'd get to me when it was convenient for him. It was my job to wait.
He might know about plumbing, but he knew nothing at all about friendly, or professional customer service. Eventually he looked at me in mixed resignation and disgust, and waved me forward as if it was a huge burden on his part.
Flustered, I explained that I'd been waiting 6 weeks for a part. He looked it up, and said, "It's still not in." That was it. I left, frustrated and disappointed. I felt like I must look like a homeless person or something... but I didn't, I was dressed for work.
Yesterday I stopped in again. The person at the counter heard me out, then looked up the part. They weren't rude, but they were not friendly, they offered no explanation or apology for the 2-month wait, nor for the lack of notification when the part did finally arrive. They fetched the part and handed it to me. It felt very unfriendly. I left the store, having had a truly miserable experience each of the 3 times I'd been in there.
2 months' wait. Zero notification. Horrific customer service. If you have other options for your plumbing supplies, I recommend utilizing them. This store scored 0 out of 3 interactions.

Drove an hour here on a Saturday to pick up the last of a specific water heater where George Morlan were the only ones in town that had one in stock. Got home and realized they had loaded the wrong one on my truck! Called to notify them of this issue and they had someone out within two hours with the correct water heater at no additional cost to me. I also purchased extra parts for the installation just in case. The lady that helped me waived the 30 day return policy so that I can return any extra parts the next time I’m in town, even if it’s after 30 days. Great place

Came in with some parts that had failed on my bath tub faucet handles and within 3 minutes they were handing me oem replacement parts at a cost less than I expected to pay. It took me longer to drive here than to fix my tub with their help. No nonsense, extremely helpful, and I'm satisfied with the parts.