Constraction reviews in Salem, Oregon

I purchased a Better built barn shed in 2015 and it was built on my property, I was very happy with the initial experience until wood under my roof that extends over the porch started getting very wet underneath from several leaks. A couple of their builders came by and said that the little bit of moss on the roof was to blame, but they were going to follow up. I've tried calling to talk with the owner and he NEVER! calls me back to let me know what they are going to do about it. This has been the worst customer service I've ever experienced. Keep this in mind when considering purchasing a shed from them, because they are not very helpful when a problem occurs. I'm done calling them and very disappointed with them now and they'll be the last shed building business I call when I need a new shed built on my new property.

I experienced excellent customer service in the build and feel that the office shed we built was of high quality. I highly recommend Better Built Barns.

Looked good at first. On closer inspection they had not set it up level. Had to call them back. Then while putting some boxes in I noticed that they had missed the stud for about five feet when nailing on the siding. I noticed that the door handle/latch was not installed properly. I was told it was a cheap handle. I can fix these thing but I PAID for a complete, well made shed. The rest of it looks pretty good.

Handled themselves very well and were honest and followed through. An accident happened where a truck drove over our water pipe and they made it right no questions asked. Would do business with them for sure

The worst part is their customer service, mainly lack of it.

Our order clearly specified location of windows in terms of height and offset, but they placed the windows at the wrong location. When I spoke to the builders on-site before the construction, they said they could not accommodate the request because the material was pre-cut. Even though I had confirmed documentation regarding the window location, Better Built Barns refused to honor or fix it.

There are quality issues with door gaps and nails missing studs all over the place. Attaching a couple of example pictures below.

I asked for an insulated floor, but the floor insulation is loose and most foam pieces fell off the floor frame. Most of these simple "upgrades" come at a huge price premium, so they really should do it correctly.

I tried to reach out them twice later to ask for a customer service manager to call me since I wanted to point out these quality issues and give them a chance to fix it before my review. They never bothered to respond or call me.

During the pandemic, it appears that business for sheds is thriving, so customer service unfortunately goes out the door.

They made purchasing my 12x16 custom shed the easiest purchase I've ever made there was not one problem and it took approximately 4wks from time I sent my design to the day of delivering! Delivery guys where very personable and friendly. If I ever need to purchase another shed this is where I would go!

I compared the Better Build Barns product to the other mass builders in the area and was pleasantly pleased at the how stout you could get it built. Yes, I ordered optional items but a floor built out of pressure treated 2x6's, 16 inch on center is not often found. 2x4's built with 16 inch on center walls is as good as your house. I had two 12x16 studio's built side by side since anything under 200 sqft in Hillsboro does not need a permit.
The Better Built Barn guys came out and got each one built in a full day's work. I caulked and painted them both to meet the warrantee requirements. They are now wired up with electrical permits. The electrical inspector had a bunch of questions, he said he was going to order one. Fully insulated with a little heater and AC unit will allow me to enjoy the winter and summer extremes.
Was it work? Yes, but I believe this is the best product you can get.

We looked at sheds at the Forsythe Rd. location in Oregon City and ordered our shed to our specs. We contacted the Salem location to set up our delivery and construction. We expected a 4-6 week wait but happily it was only about 2 weeks. The crew was friendly and efficient. The job was completed in one day. We caulked and painted our shed and it's exactly what we wanted. We would not hesitate to use Better Built Barns in the future. We highly recommend them.

Pleasant to work with, kept to schedule, cost commensurate with product (fair, not over-priced), went "the extra mile". This has given me a dream come true! Would not hesitate to recommend to family or friends.

I had this shed built in August 2018. They had it built in approximately 6 hours. Amazing! Unfortunatly, when it goes up so fast, there are more flaws in the project. Some of the nails missed the studs and needed to be redone. Some areas had missing nails. The company did fix some of the issues but I had to redo some of them myself since I was responsible for caulking and painting the building and wanted to get it done before the rainy season came. I have to keep the do it myself repairs to a minimum to avoid invalidating the warranty on it Eventually, I may need to get a better foundation for it. Right now the main problem is when it rains hard with a south wind,water gets in almost certainly around the door area. I suspect it has door issues. It's a double type. And I can see day light at the door cracks. It will have to be determined if that is covered by the warranty or if it is something that I missed on my part or both. I have installed insulation in it and plan to put paneling in it soon, but I need to have the water leaking in issue corrected first so it will be weather proof. The insulation and the two by four in the area by the door is getting wet and could start rotting and I don't want that and that would happen with the paneling as well. The rest of the shed seems to be watertight fortunately. I may have to get the problem area modified. The sooner the contractors come to look at it,the better. Overall, the building was a lot cheaper than having another room added on to our house. I believe it will all work out in the long run.

I've only ever written positive reviews and that was for outstanding service. This review is, unfortunately, quite the opposite. I spent over $6000 on a Better Built Barns shed and don't feel satisfied with the end product for the money I spent - and customer service is basically non-existent.

First, my door never closed all the way and didn't engage the stopper. I contacted Better Built Barns and they told me I had to complete my end of the warranty agreement (caulk and paint the entire shed) before they will send someone out. I understand if I'm having some issues like a leak or some other preventable issue, but this was not that. I bought a shed that is suppose to have a working door. It should work. I contacted them again and they got me confused with another customer (who seemed unhappy as well) and that took about 6 emails and a phone call to clear up. I haven't heard from them since.

I contact Lowes (where I purchased the shed) and they got on it lightening fast. I had someone come out and fix the door the following week - but left a HUGE mess.

If only that was it. I had included 2 clear vents for light (since they would be the only light source from any East, West, South direction) and the contractor installed them at the peak (it was a slant roof) right next to the windows without even asking me. All the models I looked at had the vents located centrally which is what I was expecting. I'm super disappointed that the vents I was expecting light from, aren't doing that. No response from Better Built Barns regarding that issue either.

For the money, I am so disappointed with the end product. The customer service is even worse. Not even a sorry we messed up your $6000 plus shed.

We first saw these barns at Lowes and found one we liked but decided it would be better to buy directly from Better Built. They don't have too many showrooms so you either buy off their website or you travel to one of their locations. I happen to be traveling by their location in Lakewood which took a few minutes to find. When I went there, the person there was helpful and took me around through the back of the shop where I could see how the construction was. I thought, given the price and the materials, it was a good deal. It was good to talk to her because not all of the information is on the website. I recommend you either visit a location or call the store to talk to them about how the order goes together.

Some things to consider, they require a level place to place the shelter. In our case, we were doing other work in our backyard and we poured a concrete slab for the foundation. However, concrete blocks, etc. can be used but they do not do the site prep. Also, the purchaser is required to caulk and paint the shelter after it is set up. The materials will not withstand long exposure to the elements without being painted and caulked. So don't be surprised when they tell you that is your job.

We really like the shed and now all of our lawn furniture and yard tools, lawn mower, etc. can sit inside. It looks nice in our back yard. We are very happy with it.

We purchased a Better Built Barn in July of this year. The two young men who installed it for us were very professional and knew what they were doing. They did a great job. They arrived on time and worked very hard the entire day.

The shed that we chose is very solid and looks wonderful inside and out. After painting it, it even looks better.

We looked at many different sheds and decided to purchase this one through Jerry's in Eugene. We are glad we did. We would highly recommend Better Built Barns.

We visited the home show in Seattle and met two of their representatives. They were very pleasant and informative. We were not ready to purchase at the time but took all the necessary information. Few months later, we decided to go for it. We went over the details and specs over the phone. I was give a date for install. The crew showed up as they said they would. They were very polite and worked very hard to get it built in the exact time frame they gave me. There were couple items that needed to be addressed couple weeks later. I contacted the customer service in Oregon. They scheduled for another team to come address the issues. The next crew who came were also super friendly. They fixed what needed to be fixed. We finished it up inside and use it as an office. I am very happy with our shed/office. They did exactly what they said they would do and more. Customer service as well as the building crews were exceptional in my opinion! I would definitely recommend them!!

My ex husband had a better built barn onto our property. That building was out up in a matter of weeks. Overall, the first barn, is an ok building.. And it came with a 5 yr warranty.
After my divorce, I called and ordered a $7,500 barn with 2 lofts.
This barn was built by what I call journeyman teenagers. It didn't go as smoothly as the first barn we had them build. They looked like the 3 stoodges, looking to one another to see what happened next. I was so happy to have my own barn to keep my furniture and antiques in, until I sold my property. The door started to stick, having to yank on the handle to open one door, which I called and complaned about. The first rainstorm, I found the leaks. It ruined an antique dresser and desk made of mahogany.. It Split the top of the desk and I wiped off mold from the furniture.. My brother pointed out the leak on the roof, inside the building. I had some friends tarp it for me. I sent them photos thru email. I called several times, now today, they said that I didn't have. A warranty!! I'm like, what? She then said that I didn't purchase a warranty..?!?!
Our other barn came with a warranty. Also, I would think a roof of shingles would have a 20 year warranty. She said that I was told about the warranty, which I was not! Why would I have a $7,500 barn and not but a warranty? This is absurd.. They should not be in business. Missleading the client, having young guys without skills build, and it not only leaks be the front, double door, but the side entrance door, which I cannot use, because the tarp is tied to the door.