Plumbing reviews in Berwyn, Pennsylvania

We hired Burnside to replace our kitchen and powder room faucets and shut-off valves. Justice and Pat were fantastic, very polite, they showed up on time and talked me through every step of the process. They tested everything and cleaned up before they left, and even helped coordinate with our HOA for the main water shut-off. The cost was more than I was expecting based on the estimate I received when I scheduled (mainly because it required two plumbers instead of one), but it was hardly an easy or straightforward job and the results were perfect, so I can't complain. Plus it will now be 100x easier to replace these faucets for years to come. Would highly recommend to anyone in the area- we will definitely turn to them first for any plumbing work in the future.

Fast and friendly

Fantastic as always

Very knowledgeable about all things plumbing

I like this place also I am burnside from this family because this place is named after "burnside" family

Nice small reasonable local plumbing company.

Very responsive. Several follow-up phone calls. Will use again.

Poor service for high price. Would not recommend it.

Very friendly. Great service. Squeezed our emergency.in within hours. Call them first

Came the next day. Very honest and trustworthy. Highly recommend!

Outstanding company. Great service. I have been using Burnside since 1987 and highly recommend.

WHAT A WONDERFULL PLUMBING COMPANY,last friday i discovered my water heater had spung a leak and was starting to flood my basement.I called my regular plumber who showed up 3hours later.He told me he could replace the water heater on monday for $1200.00.After talking to my neighbor,she reccommend Ward B.Burnside co.Within an hour Bob arrived and checked the water heater,he informed me that the water heater was still under factory warranty and he could replace it right away.Two hours later I had a new water heater,AND A NEW PLUMBER.......thanks again

I have called them three times to schedule for a quote for a new humidifier and I have still not got a call from anyone. They call themselves “ Quickest Response on the Main Line”

We have been using Burnside for 25 years - they have fixed leaks, replaced the well pump, replaced toilets, pipes, etc. I think they are great!

Justus did an excellent job with installing two shutoff values and a new kitchen faucet. I will ask for him when I call Ward Burnside Plumbing Again.

Herb Rassbach

We initially used them to fix a sewer pipe leak. They got the job done, but they were very messy. We are renovating our bathroom ourselves, and we called to ask them to help install the shower valve. We attempted ourselves but still had a small leak, so we decided to seek a professional. I was put off by how rude they were, calling it a mess (it's not a mess), and telling me they'd have to charge me $130 to come look at it first and that it would likely cost a total of $500 (without looking at it). I was definitely put off at how condescending both the receptionist was as well as the plumber that I talked to. Will not go back to them.

Called late in the evening and a person (not automated message) answered the phone. She was professional and told me a technician will follow up the next business day. The following morning, an officer called and scheduled for early morning fix for my garbage disposal. The technician was friendly and professional. He also provided some tips for future issues. I am very happy with their service.

We went through 5 other plumbers before being saved by Burnside. Could not have asked for better service or nice people. Everything was repaired, and we needed a lot done, efficiently and well. This is technologically up-to-date company with the old-fashioned virtues of courtesy and hard work. Thank you!

Have had 3 experiences with Ward B Burnside.

First two were in 2020 and earlier in 2022. Both were friendly, professional, and timely in relation to non emergency minor repairs (outdoor pipe and leaky sink).

Third experience tonight was terrible. We needed emergency service (valve broken requiring water to whole house shut off). We called after hours around 645pm. The coordinator was great and friendly and helpful, mentioning they would have a tech call us. The tech called my wife 20 min later and after she described the problem, he condescendingly said we “botched” a DYI fix but did not agree to come out thus not helping us. It’s fine if unavailable but we don’t need the attitude especially as repeat customers and obviously we know there was an issue hence us calling.

It’s a shame because we’d rather support local businesses than big brands, but the unnecessary tech treatment is a dealbreaker for ever recommending this company or using them again.

I called Burnside Plumbing after a frozen pipe ruptured in our downstairs family room ceiling. They responded immediately and were at my front door within an hour. Their timely response helped to avoid further damage and their courteousness and kindness were reassuring following this experience which did a fair amount of damage. Their return call to repair the pipe was also timely in the midst of what has been a busy winter season The technician was very helpful and took time to explain the repairs as well as steps that were needed to avoid further difficulty with this pipe.

Called to have a leaking pipe fixed. Servicemen came out to look at leaking pipe for 5 minutes and said they unable to fix it. Received in the mail a week later for a $120 invoice. Charges were never discussed prior to receiving this invoice. Called to discuss about this charge and person on the phone was very rude. Did not offer up any explanation on why a 5 minute look at a pipe that they did nothing about costs $120. Highly would NOT recommend this company. Good riddance indeed.