All reviews for Ward B. Burnside & Co.

Have had 3 experiences with Ward B Burnside.

First two were in 2020 and earlier in 2022. Both were friendly, professional, and timely in relation to non emergency minor repairs (outdoor pipe and leaky sink).

Third experience tonight was terrible. We needed emergency service (valve broken requiring water to whole house shut off). We called after hours around 645pm. The coordinator was great and friendly and helpful, mentioning they would have a tech call us. The tech called my wife 20 min later and after she described the problem, he condescendingly said we “botched” a DYI fix but did not agree to come out thus not helping us. It’s fine if unavailable but we don’t need the attitude especially as repeat customers and obviously we know there was an issue hence us calling.

It’s a shame because we’d rather support local businesses than big brands, but the unnecessary tech treatment is a dealbreaker for ever recommending this company or using them again.

Poor service for high price. Would not recommend it.

I have called them three times to schedule for a quote for a new humidifier and I have still not got a call from anyone. They call themselves “ Quickest Response on the Main Line”

Called to have a leaking pipe fixed. Servicemen came out to look at leaking pipe for 5 minutes and said they unable to fix it. Received in the mail a week later for a $120 invoice. Charges were never discussed prior to receiving this invoice. Called to discuss about this charge and person on the phone was very rude. Did not offer up any explanation on why a 5 minute look at a pipe that they did nothing about costs $120. Highly would NOT recommend this company. Good riddance indeed.

Burnside charges $100+ just to show up - no matter how small the job. Chris never disclosed this fee prior to his visit to install the faucet that I bought for my sink. Chris did not give me a quote over the phone, but told me the cost would be "reasonable," and I trusted this because a friend referred him to me. Chris spent just over 30 minutes to install and charged me $225 for drive time/labor! Burnside is located 8 minutes from my home. I should have installed it myself. Checking with friends and online for avg. labor rate, tops was $125. Never using Burnside Plumbing again. Had to to put one star up to post.