Reviews of local pros in Freeport, Pennsylvania

Very bad service and not honest .. charged me arm and a leg .. same day they left , the thing still not working and no one come back to fix it .. shameful !

In response to Alexis Hurlbut's review I have to differ with her experience, we called her 10/14, 10/21 she called back 10/22 and we called her back the same day.

Michelle Collins
Office Manager
John's Heating.

Called on a Saturday morning and they were at our house within the hour. Our technician was honest about the issues. Prices are fair and service was excellent! We would recommend to both family and friends.

Great customer service and good people!
I highly recommend John’s Heating and Air Conditioning! I was referred to them by the original installer of my system, as he had closed shop after COVID and I’m very impressed.

They are fast, very responsive & reasonable. I called with a furnace issue during a cold spell. They came out within 2 hrs & did a patch to have the furnace work until they could get the correct part in the following week. They are my go to company from now on.

My experience with this company was great. Jason and his crew showed up on time, installed a new air conditioner, did a thorough clean up and made sure I knew how to work my new A/C before leaving. I highly recommend this company and I will definitely use them again.

Installed a new American Standard Furnace and Air Conditioner to replace our 20 year old system. Best price, great service. Installation team did an unbelievable job. Removed the old equipment and installed the new in a day and a half. Work was done very professionally and perfect.

Furnace stopped blowing heat at 4 AM. It was eight below zero. I called and spoke with John. I requested to be on the service list for first thing in the morning (he offered to send a tech immediately). Dave (fantastic technician) showed up before 9am. He was extremely professional, kind, knowledgeable, efficient. He had to come back with a part and did so very quickly! He fixed it! We are not freezing any longer. Great customer service all the way around.

I had a great experience using John’s Heating & AC this morning. A technician was out to my home only a hour after calling for assistance. Fast service and very reasonable prices. I will be using them again in the future if necessary! Thanks!

I called because my furnace quit and they were recommended to me. A technician came out and said I had a cracked heat exchange and I needed a new furnace. I had to wait for someone from John's to call me for a price. Two weeks passed and no one called me. By the time they had called, I had 3 other estimates and made a decision to go with someone else. The woman in the office told me that they don't schedule jobs, you just have to be available when the next technician comes in and gets your card. I could have never sat home for two weeks waiting for someone to pick up my job card and give me a call.

EDIT:
Since John’s is trying to cancel out my one star by adding a comment with their own five stars, let me edit and say that those calls show one week apart. The first call was likely the original work. The second call (a week later after needing an estimate) was when I was at work. I called back and I still had to work so I tried to see if someone could come after work. (4:30pm) They said someone would call me back when they were available. Another week passed and I heard nothing. Dates on a call log don’t mean anything if no one is willing to work with you. Like I said I couldn’t take off work waiting to see if they would call me back each day. Now I really don’t recommend a company that gives their own rating to keep their score high.

So grateful for John’s A/C service. Our A/C quit yesterday and we figured out we needed to call in early this morning. I called at 8:00 AM, service arrived and started at 8:45 AM, cold air was blowing at 9:30 AM. I was told what the problem and the repair was and how to prevent. 100% A-1 service. I’m glad John’s is in our area.

Called John’s Heating and AC due to broken AC during some high temperatures. Woman that answered said they were busy but they would be with asap. I really wasn’t expecting anyone until the following week ( called on a Friday early afternoon ) , but to our pleasant surprise Jason had called and was at our house at 4:06pm! He was polite, to the point and knew what he was doing. 45 minutes later our ac was fixed and we felt relieved. He gave us some instructions for afterwards and made sure to repeat how long it would take until we noticed a deference …. Now, a few days before, we tried fixing it ourselves and went to their place of establishment and picked up parts that 4 other places didn’t have. Reasonable prices and readily available with the two most sweetest, helpful women that helped me that day. All around such good service, friendly and knowledgeable people and reasonable prices. Thank you so much Team😍

Excellent service. Excellent workmanship. Highly recommend for both plumbing and A/C service. We needed a new A/C unit. They provided options for different types of units with costs. They provided a timeline for job completion and far met our expectations. Thank you Jason and Dillon for a job well done.

Take your business elsewhere. This company overcharges for service calls. I had an issue with my furnace it was working but making a loud noise. Service man came and told me what the issue was. I chose to replace the part. He told me he did not have the part with him and had to go back to shop to see if they had it and if they had in-stock he would be back if not he would have to order. Ended up they did have in stock and he came back and replaced. He was at my house probably less than an hour with both visits. Looking at bill they charged me for 2 hours labor. I called and asked if they charged for travel time and they said no and they would check with serviceman. Called me back next day and said I got charged for 2 hours because they came back that same day so therefore they charged me for 2 service calls and I asked if they had to order part and come back another day would I have gotten charged and she said no. I told her I told serviceman he didn't have to come back that day since my furnace was working. She said she would need to check with owner and call me back. Called me back a little later and said they would charge me for an hour and a half instead of 2 hours does that work for me and I said I guess it's going to have to and told her I will never use them again and take my business elsewhere and she really didn't seem to care. I will take my business to company that isn't greedy.

I have nothing but great things to say. I had woken up to no heat and troubleshooted what I could. Upon further investigation I saw water and knew I needed to call someone. John's company sent someone out right away. They were super kind and fixed everything in just a few hours. I was worried about cost but it wasn't bad at all. I will definitely use them in the future.

Definitely honest and reliable. I was shopping for a new furnace quote when the technician arrived. Instead of just pushing a sale, he actually checked if the broken heat exchanger was under warranty. He found it was covered and they replaced it This saved me a lot of money, especially around the holidays. Great service!"