All reviews for Hvac Service Express

Steve was absolutely fantastic, he went above and beyond to fix everything, and even took the time to explain every thing to us instead of giving us a short idealized list of things, he didn’t have to do this, but we’ve had a leak with the water line in the basement. neither of us knowing absolutely nothing ab water leaks and how to address them, he took a look and tightened a bolt the water company didn’t tighten in assuming, and the leak stopped. He was able to hold friendly conversation, and kept us the loop about everything. Not sure what all the bad reviews are about, but we had no issues with him or the establishment! Thank you again!

Excellent Service- Service Express was dispatched by my home warranty company. They were on-time, courtesy and knowledgeable. In addition, Steve took the time to answer all questions and most importantly had our A/C up and running properly.

Was assigned HVAC Service Express by the Warranty company. In couple of days we got the appointment confirmed with the company for Jun 29th. Steve called on the day of appointment and confirmed his arrival at 4.00 Pm and was very prompt. Unfortunately, the AC unit had decided to start working on its own just before Steve arrived. However, Steve was very courteous and performed various diagnostic tests on the unit to figure out why the unit ceased working earlier. Steve also explained how the unit works normally and a few abnormal symptoms/noises that we should be aware of. Also before leaving, he also asked me to text him, if the AC stopped working in next few weeks. I really appreciated Steve's professionalism, knowledge and patience. I would recommend Steve and his company anytime.

My furnace stopped working duri ng a cold week in February for nearly 3 days. My home warranty sent Steve out for diagnosis , bad spark box. Tech Devlin came a day later with new part and got the 30+ yr old furnace up and running. This weekend temps going down to single digits so I'm grateful to have fixed so quick. I also decided this is right company to install a new Trane furnace. Hoping for as professional install as I experienced with my repair. Thanks for your service. My install went well too, good job guys.

We did not actually end up using their service due to our home warranty company dragging their feet for so long, but I still wanted to leave a positive review since we had a good experience with HVAC Service Express themselves. Steve the technician was very nice and helpful during his visit and throughout trying to get this to go through. Once we were nearing 5 weeks without AC and it was clear the home warranty company was going to take further weeks (at the very least, IF AT ALL) to simply get the parts needed to the technician, we had no choice but to call it off and just get it done locally rather than go half the summer without AC. But I definitely want to leave a positive review since my experience with HVAC Service Express was not at all like all the negative reviews posted here. He was very professional and informative with me. He also actually made multiple efforts to book us on their schedule and keep slots open for us as he knew we'd been waiting way too long, but the warranty company never got the parts for him to do the job.

Our air conditioner stopped running. We had our normal hvac company come out and tell us the until was old and needed replaced. We then called our warranty company who assigned us this company to send out a technician. Technician was professional and kind. Found a blown fuse and we are back up and running with our old ac. Happy to not have to drop the $7k+ at the moment. Thank you!

Doreen called and kept me informed of my appointment and took care of us within 2 days of calling my home warranty. John the technician called to confirm I was home and promptly came over, troubleshot the problem to a weak capacitor, replaced the bad part, verified the refrigerant pressures and temperatures were within parameters and stayed around afterwards to confirm all was working well. Overall excellent service!

I had a positive experience with HVAC Service Express after my home warranty company assigned my service request. The technician, Steve, arrived the day after I submitted my service request and was able to replace a broken part and restore full AC function in a reasonable amount of time. He also took some time to discuss care and maintenance tips for my AC units.

We got them through HSA. Stephen came to the appointment on time and made a diagnosis. He said he would send his report to HSA the next morning. So far so good. However, it took several days before HSA received his report. He gave a quote for the reparation of our AC unit which was almost as much as buying a brand new one (YES, I've got a quote from someone else). I've called him numerous times and left messages, not to mention texting him. Still waiting for his response. Terrible experience!!!!

Very unprofessional company.... Steve call my wife in a text message intitled because she called him out on why they never showed up. Our home warranty company recommended steve so we set up a day for him to come out and well they never came, they said they will be out between 8am to 8pm on Friday well you guessed it they never showed up. Saturday Steve said will be out and again no show, Sunday we told our home warranty Rep to get a different company because of the 2 no shows then Steve starts texting my wife asking why he can't come fix our a.c. unit.... Well Steve how many no shows should we give you for us to finally say enough is enough? Your 1.7 rating speaks volumes about your business, me and my intitled wife will take our business elsewhere. To whom ever reads this please don't let out bad experience deture you from using SE just read the reviews others have posted.

Does not answer phone, and lack communication with clients. I was sent through home warranty and had a tech come out. He diagnosed the problem only to have the company close my ticket forcing me to start all over. This process took another couple weeks without ac and no communication from company despite daily calls. When I left a poor review I was awoke to text and harassing email from the company blaming me for my issues. Very unprofessional

Call numerous times without a return phone call. They are only 'warranty' company that AHS works with. They were supposed to call within 24 hours and I had to continuously call - 20 times in a row until I guess they got tired and finally answered. They said they were unaware of the work order.......

Direct quote from the company phone, via text, to me
"I could tell you what I think about you, but you would just cry about it."
The tech could not be bothered to schedule a service call, which was set up thru AHS. After 10 days from first requesting service and a week after the only contact from him (after I called) I contacted Steve again he said I was impatient and made other rude comments via text. Needless to say, I didn't, and would never, use them. Their attitude is a/c tune up is the last thing they schedule, but they don't tell you that. They assume the customer knows that this service is not a priority. A tune up could save future repairs, or why do it?
UPDATE: Steve I have all of the texts. You lie and are rude. Don't take the work if you can't handle it. I called a local company. They will be here Friday. You are a bad reflection on AHS

We found this company from the home warranty company. The tech did call and offer to be at our house in 20min. Unfortunately I was at work and couldn't leave. That was the last we heard from him and that was a week ago. In the meantime our ac continues to leak. I told him I would work my schedule around when he could be here but he never gave a time he could come. I've contacted him 3 time through the week but got nowhere. Go somewhere else!

Don’t use this company!!!!! AHS had them come to service my furnace and they scheduled an appointment from 10-2 The next day and they never EVER showed. Not only did they not show up, they never called me nor AHS back after MULTIPLE attempts to reach them.

Obviously, I hope there was no serious issue with them or any one in their company. Looking and reading stunt other responses, looks normal though. Very disappointed!!!!!

Steer clear of this company! The home warranty company sent them out to my house (I would never have selected them, based on their reviews). I was immediately taken aback by the appearance and unprofessionalism of the tech, who was yelling at someone on the phone and had a very foul mouth. He also looked as though he’d been overworked and appeared totally disheveled. Afterward reviewing my concerns, the tech indicated the work clearly fell under the home warranty (normal wear and tear) and would be covered.

When I followed up the next day to check on the status of the work order, as the home warranty company indicated they couldn’t reach the contractor and hadn’t yet received his diagnosis, the tech essentially told me he’d get to me when he got around to it and that he was “busy”. He’d indicated the poor reviews online were not his fault, but the fault of the multitude of customers “like me” that seemed to unfairly or unjustly perceive his attitude as ignorant and downright unprofessional, that it was essentially everyone else that was wrong.

After we exchanged words, he went back on his initial diagnosis and told the home warranty company my issue was not normal wear and tear and that it shouldn’t be covered. This was a total misrepresentation of the facts and an outright lie. This behavior was unethical and patently dishonorable. I’ve since filed complaints and worked out a solution with the home warranty company. Steer clear!

If your home warranty company pairs you up with this company ALL I CAN SAY IS RUN AS FAST AS YOU CAN AWAY FROM THIS REPAIR COMPANY, Demand your home warranty company to send your claim to a more reputable company, Just read their reviews they speak for themselves. Enough said.

This company was forced upon me by my home warranty company while trying to get my Air Conditioner repaired. I tried to schedule a pre summer system tune up, for which they never showed up. The. My A/C broke in July. This company was assigned to the job on July 16th, it is September 3rd my air conditioner is still not working correctly and they have stopped returning my calls.

Home warranty assigned them to my service request. Called to request service, no answer, so I left a message. No response over several days, and no answer to a few attempted follow up calls. Extremely unprofessional. Moved on to another company.

In response:
You must have missed the part of the review where it states I did leave a message. Date: Friday May 7th 11:56am. No, I didn’t text. I called from my home phone, strangers don’t need my cell phone number. Be more professional in checking your messages and returning calls. Maybe get a office assistant to help with all those calls you have trouble with. Maybe get a office phone? Thanks for the well wishes my day was great, your competition answered the phone, and I was able to book a appointment.

I've worked with American Home Shield for several years and while there are good services companies and OK ones Service Express is AWFUL. If i could give zero stars I would. There is absolutely no communications. I had to call them and AHS at least 6 times to even schedule my appointment which took 3 days. There is no answering service or abilty to speak to them. You can ask zero questions. If you ever talk to them by text they are angry and completely unprofessional.
When they finally came to my house at 9PM when the appointment window was 10 to 7. He said my AC was bad and was covered no worries. He then bad mouthed AHS saying they will give you a low grade unit but don't worry you can upgrade with me. Then he told me that most likely I would need to replace my entire furnace? And I would need to pay a couple of thousand dollars in out of pocket expenses Then when I complained to AHS he wrote up a report saying I neglected my system so they would decline the claim.
If you want to be frustrated work and be dissatisfied with these guys. Or tell AHS you don't want work with Service Express and they will get you another contractor. And American Home Shield should not have a company like them represent them.

The home warranty company assigned this company for a HVAC spring tune up ($75.00). I prepaid the home warranty company on 5/30/22 and received an email stating that the service was scheduled on 5/31/22. I called the home warranty company on 6/7/22 to tell them I never heard from Service Express yet. They call Service Express and was told that special ended on the 6th of June and if I wanted the to come out to look at the AC I would have to tell them what was wrong with the AC. I paid for the tune up on the 30th of May and now Service Express is saying the special was over on the 6th of June. I wouldn't recommend Service Express or HSA home warranty to anyone.