All reviews for Creative Comfort Solutions Heating & Air Conditioning

Michael came to our home to give an estimate for a gas heating system. He gave us innovative ideas to lay the duct work in our poorly laid out home. He took the time to measure the space and understand the layout and didn’t attempt to upsell in something we weren’t interested in. Very friendly and loved chatting with him.

I can’t recommend Creative Comfort Solutions highly enough.

I bought a house with a heat pump HVAC system that had been improperly sized from day one. Over the past few years, I had multiple HVAC companies come out trying to retrofit or “patch” the system. Nothing ever fully addressed the root problems, and eventually the system began to fail altogether. On top of that, my electric bills were astronomical, and I struggled to keep my first floor above 64 degrees in winter.

When I finally decided to get new quotes, Michael, one of the owners of Creative Comfort Solutions, was the last company to come out—and immediately stood out. He’s personable, funny, and approachable, but more importantly, he has real problem-solver energy. Instead of pushing me to immediately replace everything, Michael suggested bringing out one of his top technicians to fully evaluate the system first. If I decided to move forward with them, that visit would be credited toward a new system. That alone told me this company wanted to solve the problem, not just sell equipment.

Their technician Nick came out and spent over an hour thoroughly inspecting everything. He confirmed what I already suspected: there was no realistic way to save or fix the existing system. That level of honesty was refreshing.

Michael then sent over a quote for a dual-fuel HVAC system, something I had mentioned casually to Nick during the visit. The fact that this detail made it back into the proposal showed me how well this company communicates internally. Even more impressive, Creative Comfort Solutions included a comprehensive ductwork retrofit in the plan. Other HVAC companies had vaguely mentioned duct issues or possible return work, but no one had offered a complete, thoughtful solution like this.

Once we said yes, Michael returned with another owner, Joe, who handled the full system analysis. At that point, it was clear I had found a company that genuinely wanted this problem gone—for good.

During the final assessment, Michael walked me through some good news and bad news. The originally quoted York heat pump was no longer available. The good news? They upgraded us to a better, higher-efficiency York heat pump at the same price. That kind of integrity is rare.

Installation day sealed the deal. The Creative Comfort Solutions install team was not only excellent technically, but also polite, funny, respectful, and easy to have in the house. You can tell this is a company that treats its employees well—and that always shows in the work.

The result? We now have real, consistent heat on our first floor, dramatically improved comfort, and peace of mind. I genuinely believe Creative Comfort Solutions will stand behind their workmanship and equipment long-term.

If you’re trying to solve a complicated HVAC problem—or just want an honest, competent HVAC company—you should call Creative Comfort Solutions. I honestly feel relieved knowing I’ve finally found an HVAC company I can trust with all future work.

Highly recommend Creative Comfort Solutions for all your HVAC and water heater issues. Mike was prompt, knowledgeable, courteous and HONEST. Unlike other companies we have tried, there was no condeming our heaters in an attempt to sell us very expensive systems. No high pressure to buy their service contract, which we ended up buying because of the services covered at a good price.

Creative Comfort Solutions came highly recommended for installing central air in older homes.

The crew that installed in our home were fantastic. Any issues or questions that arose were immediately brought to our attention. The crew was courteous and clean. We have already recommended this company to a few of our neighbors.

I have eight apartments with old forced air systems that require repairs, replacements and annual service. All my experiences over the years have been excellent. I particularly like that the phone is always answered, they schedule promptly especially in emergencies, they have skilled technicians, and they repair rather than replace whenever possible. They stand behind their work and come back without charge if it appears that something went wrong that should not have. Once when it took several tries to correct a complex equipment failure, they did not charge me for multiple visits or parts- just the final correct part that did the trick. They are honest, responsible and generous.

I recently had Creative Comfort Solutions perform an HVAC inspection, routine maintenance, and provide an estimate for a future replacement and installation. I was genuinely impressed from start to finish.

The technician arrived on time, was extremely professional, and took the time to explain everything clearly. The inspection was thorough, and they identified issues that previous companies had overlooked. The maintenance was done carefully and efficiently, and I noticed an immediate improvement in system performance.

What really stood out was the honesty and transparency during the replacement estimate. They walked me through multiple options, explained the pros and cons without any pressure, and provided fair, detailed pricing. It’s rare to find a company that is both technically skilled and genuinely customer-focused, but Creative Comfort Solutions delivered on both.

I now feel confident in the health of my current system and fully trust them for a future installation. Highly recommended for anyone looking for reliable, knowledgeable, and trustworthy HVAC service.

Creative comforts was available quickly to solve a heater problem. They scheduled quickly and on the day arrived on time. Great communication about the technician’s arrival. Upon arrival, the issue was addressed quickly and the technician educated me on why the problem occurred. The technician explained to me how to avoid similar problems in the future. Finally, the price was great overall. I will be getting maintenance from them regularly from here on out. I highly recommend.

Perfect. My problem wasn't resolved yet. However the service is great, I was kept informed on the issue. Most importantly they on TIME very respectful.