Appliance Repair reviews in Holmes, Pennsylvania

Scheduling is not very good, Jules was overbooked and had to reschedule twice, we had to wait twice all day for no-shows.
Technician was a 10 out of 10. Very competent and professional!!!

The repair gentleman was extremely punctual and professional. His work ethics was very professional as well.

Steven was my technician. After installing the new part that was needed for my refrigerator, he stayed to make sure that the part was working correctly. Also, showed up at the time indicated in the text. Very professional.

Leroy did a great job for us today! He was efficient, professional and friendly. Leroy did the maintenance on our dishwasher, clothes washer and dryer. It was a great experience with a technician!

Dryer was repaired quickly. The technician was polite and efficient. Pricing could have been better

Simply horrible!! I have been waiting over three months for my refrigerator to be repaired, and it still isn’t. Sears keeps canceling and rescheduling the service dates, and when their technician came out on three different occasions he made matters worse by damaging the new ordered parts along with damaging my fridge. Burning and denting it. He is totally incompetent. If anyone is thinking about purchasing SEARS warranties PLEASE TAKE MY ADVICE DON’T. I purchased the Master Protection Warranty which is their top of the line and quite costly, definitely not worth it. They are truly unreliable and don’t honor their warranty agreement.

Mom and I were very pleased with the performance from George, the technician. Hecwas very punctual and very kind. He answered all of my questions. He left our home the way he found it. He showed that he cared. Great job!!!!

Ryan, the technician
did an excellent job.Great customer service

Mr. Redford was prompt and repaired our dishwasher with new panel so quickly and efficiently. He is a great representative of your company and work ethic. Thank you so much!

Technician was thorough, efficient and informative. He explained everything as he was going. Definitely would recommend Ryan and Sears.

What a joke of a company Sears has become. I am using Sears Home Warranty where I was told a Sears technicien would come.
I could Only get a bot when I need information and you cannot ask your question but just select what they want to answer.
When finally I could talk to a real person, with a terrible sound quality from a call center, they can only say the same thing you can find on the service request. No supervisor! They lie saying the appointment will be at a certain time when you have to wait the whole day. The technician does not have the courtesy to call when he cannot or decided not to come anymore. I had to call myself and reschedule again for another day, effectively missing 2 days of work. They lie also on why he did not show up. One operator said it was a family emergency and another one said his truck broke down. I am still waiting for my fridge to be repaired. Once this is done! I am done!

Kind, courteous, and professional. I am so grateful.

While the technician was personally skilled and professional, the job as a whole was awful. I was notified after 5pm that my tech was not arriving (scheduled for 1-5pm). With no callback number or designated representative, I had to repeatedly call to find a solution and was only met without help and with disrespect. I was without a fridge for 3 weeks for my family of four and not taking care of or worked with in a timely or appropriate manner.

My technicians name was George. He was prompt. He was very efficient and He cleaned up behind himself. He was very nice. George has come to my house Other household appliances always on time recommend him For refrigerator repairs thank You

After they were a no show no call I went ahead and gave them another chance afterreceivingan apology. Today, after waiting 8 hours for my confirmed appointment I received a text rescheduling the appointment for 8/07. The only thing they seem to be good for is making appointments as they certainly don't have any follow through and are complete unreliable and untrustworthy.

I felt like it was overpriced... the technician did what he had to do

Mark was fantastic! He identified refrigerator problem immediately, fixed it promptly and spent time helping me clean up. He went above and beyond helping me.

Repairman was professional and quickly diagnosed issue, ordered parts, returned and completed repair.

The service man came and replaced the parts. The dishwasher still leaks I need thi fixed I am not satisfied at all

George is fantastic. Best repairman around. . he worked so hard on my refrigerator but the appliance is JUNK and it needs to be replaced. This does not reflect on George. There is no one better than him

If I could give zero stars, I would. We have the Sears home warranty which is supposed to make the process of scheduling a service visit easier. Twice we scheduled appointments to have someone repair our refrigerator. Twice I took the half day off of work to wait for the technician. Both times they did not show up.

The first time, as the 8 AM to noon appointment window neared its end, I tried to call. It’s nearly impossible to get someone on the phone, and when I finally did, I was promised that the technician would absolutely be there. Technician never showed up, never contacted me. When I called again to complain, I was promised that if we rescheduled, they would mark our order, “high priority.” we gave them a second chance. The same thing happened again. We are canceling Sears home warranty and will never use Sears Appliance Repair again. It’s pathetic.