Reviews of local pros in Holmes, Pennsylvania

I felt like it was overpriced... the technician did what he had to do

Mark was fantastic! He identified refrigerator problem immediately, fixed it promptly and spent time helping me clean up. He went above and beyond helping me.

Repairman was professional and quickly diagnosed issue, ordered parts, returned and completed repair.

The service man came and replaced the parts. The dishwasher still leaks I need thi fixed I am not satisfied at all

George is fantastic. Best repairman around. . he worked so hard on my refrigerator but the appliance is JUNK and it needs to be replaced. This does not reflect on George. There is no one better than him

If I could give zero stars, I would. We have the Sears home warranty which is supposed to make the process of scheduling a service visit easier. Twice we scheduled appointments to have someone repair our refrigerator. Twice I took the half day off of work to wait for the technician. Both times they did not show up.

The first time, as the 8 AM to noon appointment window neared its end, I tried to call. It’s nearly impossible to get someone on the phone, and when I finally did, I was promised that the technician would absolutely be there. Technician never showed up, never contacted me. When I called again to complain, I was promised that if we rescheduled, they would mark our order, “high priority.” we gave them a second chance. The same thing happened again. We are canceling Sears home warranty and will never use Sears Appliance Repair again. It’s pathetic.

Ronald was on time and repaired our dryer quickly and explain to us exactly what had broken. He was professional and highly competent.

Eight to the third time while they got someone out of my house fix my washer works great being a A little generous with the four stars since the first time someone claim they showed up never showed and wasted my entire day but the guy today was great Jules great job

My service appointments was rescheduled 4 times after waiting from 8am-4pm eaxh time. I would receive a call at the last minute informing me that my appointment had to be rescheduled, because no technician was available in my area. Very disappointed with the amount of time it was rescheduled.

Jules did a great job On checking our washer and dryer. He was professional and courteous.

Your timing needs to be more pacific so the customers won’t waste a lot of there day But other than that Mark was good

Standard price for diagnostic is $149. If repair cost more than a replacement no deals or discount offered .However Service person was Very professional and knowledgeable

The technician never came to our house he closed the appointment just like he always does his name is Hector

I knew before Mr Leroy arrived that I had pushed a button that kept my dishwasher from running!! He showed me which button inadvertently pushed & how to unlock it. He was patient & professional.

Don't have customers waiting all day 12hours to do a 15 minute job. Also I took off of work to wait here all day , so it cost me a days pay. Last year I went through the same nonsense with this incompetent, stupid, tech his name is Esaus. They call this PM my Central AC unit. All he did was rinse my coils which I could've done he didn't check my freon or nothin else.
You know what is really disappointing, I've been a sears customer for Decades and never went through customer service like I have since I purchased this item.

Technician was on time ( arrived within the requested time frame), professional and courteous. Explained the situation and completed the repair in a timely manner...no mess. Thank You

The technician was polite and respectful, he did his job and left.

Excellent service from Steven. I was kept informed of the estimated arrive time, and he arrived a little early. I loved that. He was so friendly and knowledgeable. Great conversation, while he worked.

I highly recommend using this service.

Did not send for replacement for the correct piece, and I’ve now cut myself in the process of cleaning the unit.

I received AI-generated text messages for three consecutive days about fixing my refrigerator. Each time I attempted to follow the instructions to reschedule, the AI insisted that I was already scheduled. Their system can be quite frustrating. However, I must say that when the repair person finally arrived, he was exceptional and did a fantastic job.

Mark is a great technician. He's extremely knowledgeable and experienced, he seems to love what he does and he certainly doesn't mind getting his hands dirty. He quickly diagnosed the freezer as having a clogged defrost drain then went to work fixing it. To my surprise he was correct and it took him 30 mins to remove, replace the coil covers, unclog the drain which resolve the issue, clean and put everything back together in good working order. The best part is and kudos to Sears Home Warranty for getting me a moments notice appointment on the same day. Thank you and highly recommend getting the appliances Warranty from Sears.com.