Good Air Conditioning and Heating Co

I am very disappointed in the way the office handles customer service. I had made an appointment was given a 4 hour window. I took off work and waited for them to arrive. When I looked at my phone I noticed calls and a message from an unknown number. When I listened to the message it was good’s. I called back and was told because I didn’t answer my phone they were not coming. The office had given me a window of time to wait, never told me that I had to pick up a phone to receive service and when I called during my appointment window I was basically told off and that they would reschedule me. No aplology or trying to make it work. This is not the first time I have received this type of treatment but gave them another chance. I actually help in a service office that does the same type of customer calls and I can assure you this is not the way I would or anyone in our office handle it. I will now switch companies and no longer recommend or use them even as a long time neighbor/customer.

Our technician Cody is very thorough he is knowledgeable & courteous. Would highly recommend.

Ian was professional,concerned and very dedicated to fixing the problem.it was a pleasure dealing with him.thank you.