HVAC reviews in Monaca, Pennsylvania

They are not supposed to sell to the general public.

Worst place ever don’t even help you

Forget it, got my part at epay for 1/2 the cost and hassle.

Friendliest people. Great service. Fair price.

Have what you need when you need it order if they have to.

Extremely Helpful -- If they don't have it, they will know where to get it .......

SUPER PROFESSIONAL AND KNOWLEDGEABLE, GREAT INVENTORY AND PRICING. VERY HELPFUL STAFF. HIGHLY RECOMMEND

Customer service awesome as always and they always have what I need in stock

What an absolute joke they won't sell to home owners any longer. Why? Decisions like that and they won't be in business much longer. Oh well.

Very helpful and friendly staff, this is not a DIY store for home owners, it's a CONTRACTOR supply store...

Got put on hold, and they never came back. They missed out on making at least 200 off of me.

Great staff, always so knowledgeable and helpful and pleasant.

Not very nice ppl that work there at all n u close before NE one ever gets off of work 5pm that's b.s. my furnace went at 6 but nobody home..not good business sir

Every single one I go to the employees are rude and I struggled to get the help I need and have to pull teeth just for them to do anything. Just go to United instead.

Very helpful staff, especially guy named "TC" who works in the back. He can help you find anything. Would recommend.

Stopped in there today for a part and the lady behind the counter was very helpful and kind!! They went out of their way to get my the part I needed so 5 ★'s to Johnstone Supply!!!

I called before I drove a half hour here and they closed 2 minutes before I got there.. They could’ve told me they were closing, what a waste of time! I will never shop here again the employees were walking out and didn’t say a word to me at all. That’s about as rude as you can get. NEVER COMING BACK!

I have NEVER experienced such rudeness returning UNUSED surplus parts.

Had a couple leftover pieces of duct.
I carefully placed them INSIDE the loading dock.
Not that I needed it, but NO offer of assistance.

Then they tried to blame me for pre-existing minor dents in the material, saying it might not be "resellable".

Then they took a RESTOCK FEE out if my rerund...holy hell...I.practically restocked them myself!

What a JOKE...AVOID THIS PLACE.

Gave me exactly what I needed and quickly, too. Recommended a part that was slightly more expensive but was an exact replica. Worked perfectly when installed. I couldn't be happier. Great service!

So i have been buying parts here for years. Came in to buy parts to fix my broken furnace and was pretty much told that my money as a retail customer is no longer any good. On a cold Saturday when not too many places are opened and you have the part i needed to fix my furnace. But can not sell it to me. Soo my family will be cold without any heat all weekend. Thanks for your help! One day you will be in need and someone will turn their back on you as you did to me!

Very rude salesperson. Never acknowledged me, thanked me for the business, etc. it seemed as though my presence inconvenienced him. The irony is that I chose to go local instead of using Lowe’s or a box store. Figured I would help the local business. Backfired big time. Won’t use them again.