Reviews of local pros in Monessen, Pennsylvania

Bill was highly recomended by a friend,Dave. Bill did an excellent job and was very nice and polite. He showed up on time and did a fantasic job. He went above and beyond. We also highly recommend Bill Brown. Thanks again Bill! From: Kris and Kathy of Charleroi,PA.

Called him to fix my mom's toilet that wouldn't flush properly for 2 days. He fixed it quickly and without any issues the same day I called him. Highly recommend.

Terrible customer service. Called him to do a job and it was supposed to be done a week ago. Now he won't answer his phone or text me back. Very unprofessional. If you need a plumber, call someone else if you want dependable service.

I called on a Saturday worrying about the pressure building up in my water lines. I didn’t realize it at the time but he answered, while on vacation, and set up an immediate appt for that Monday and showed up on time. Fixed the issue on the spot! Thank you thank you!

Mr. Bill Brown is a terrible and unresponsive plumber. His workers are good, but Mr. Brown does not respond in a timely manner causing us to have a major sewage flooded basement. He took no responsibility in not calling me to help with the situation. He was flippant and rude. Will never use again. He doesn't care!

Was in panic mode when I seen a leak coming into my living room. Had another service (Roto-Rooter) come out and basically tell me there was nothing they could do unless they ripped apart my whole house. They gave me a quote of $9000. NINE THOUSAND DOLLARS. I then turned to Bill Brown for a second opinion. He came to my house and was very professional. Told me the day he would be here and he was here. Took care of business and has everything working again. I will always call Bill with any plumbing issues.

This guy is a joke will not answer his phone will not call back. I have home serve and they are the ones that got him for me. I'll call and get ignored and immediately ill call homeserve and they call him and he answers them but never calls me back I had to get someone else. To save a lot of time and Hassel just call someone else cause eventually you'll have to call someone else anyways cause this guy is a joke.

He was given our claim from Choice Home Warranty and never showed up. We even called him after our appointment window to see what happened. He told us he was running late and would be over and STILL NEVER SHOWED UP! It's really sad that he would take on claims from this company and waste someone else's time knowing he wasn't going to come anyway.

Bill was very professional and knowledgeable! He quickly diagnosed the root cause of my issue and was able to fix it on the spot! Greatly appreciated the timely and professional assistance!

I have no experience other than him not responding or showing up for an appointment. 8 days since he accepted the job from AHS. He never responded to anything unless I complained to AHS about his non responsiveness. I finally get a hold of him, he ttells me he'll be here 2 days later at around 8am. It is now 540... no reply to my voice-mail and never showed up. This guy is an unprofessional joke. Don't hire him.

This plumber was assigned by Homeserve to service my mother sewerage back-up. He called Monday said... He had a lot of jobs. If not today, definitely Tuesday. No call on Tuesday. We call him Tuesday morning to see if he coming. He said, "Yes, We are on the list." Never showed up! Never called! Contacted Homeserve for a new plumber. Also I will be filing a complaint with the Attorney General Office & BBB. Requested that Homeserve remove him from any/all assignments.

Don’t waste your time, he won’t show when promised!

He was contracted out with our home warranty company for a leak in our hot water tank. They contacted him on Monday for the job. He didn’t call till Wednesday and said “He may stop over today or sometime tomorrow” ( I wish I could tell my boss that maybe I’ll be there sometime today or maybe tomorrow) He never called and he never showed. This was the first time. I contacted my home warranty company and told them he never called never showed so they contacted him. Than he called me asking if there was a miss understand, and I said yes, you never called or showed. He said ok “well maybe I’ll stop over today or tomorrow” I said ok. Three days later NO CALL NO SHOW! Worst plumber in the area! Don’t waste your time. HE WONT SHOW!!!!!

Bill's plumbing. Called our house warranty last week and finally they had Bills plumbing to come. In advance I called him personally and said to bring the biggest snake to unclog our pipes. He didn't instead talked to my husband for about a hour and a half over issues with us getting a new shower put in and etc.in the meantime he didn't bring the big snake. He said he will be back tomorrow. Tomorrow afternoon we were waiting again until I called him and once my husband called! We got frustrated waiting for two days plus some for his help. He never showed up so I called my warranty and now we are starting over! Maybe with rotor rooter while I hope so! As long as my warranty covers it which it should.

Do I have to even give this Billy Brown a star? He was super unprofessional. I was assigned him through my home warranty for a major plumbing issue. Every time I called, he did not answer the phone and his voicemail box is full. I finally got an appointment set up via the home warranty company. He told me what day he would be out. By 2:30 PM when I hadn't heard anything and couldn't get ahold of him, I reached out to the home warranty company. They said they reached him and he would call ASAP, to give him an hour. By 4:45 PM when I reached out again (through the home warranty company because I couldn't get a hold of him), they said he would call in 15 minutes and he was on his way. By 7:45 PM I contact the home warranty company for a new service provider.

I don't have time to be jerked around when my kitchen and basement are flooding.

Use someone else.

UPDATE: Since receiving your response, which you seem pretty good at giving out, again all it would have taken was a simple answer to our text that you read and tell us you were not able to make it out. It is simple courtesy to your clients that gets you good reviews. As far as calling me a little Brat, I am probably order than you. If you feel working with Home Serve customers are beneath you then don't work for them. And certainly don't lie to them and tell them you were at our home and therefore you deserve money out of my warrently for your time. You can reply to this if you want but I'm hoping people will see your true ignorance and will go with someone else. I will not be responding back.

I too have Home Serve like a few of the other reviews here. Also had a bad experience and would not recommend Bill Brown Plumbing. He told Home Serve he came out to inspect our water heater but all he did was ask my husband for pics. Quoted two prices to Home Serve, one to come out Christmas eve and one to wait till today after the holiday. We agreed to the higher price for a Christmas Eve service call since our gas water heater was tied to our stove and we needed it to cook christmas dinner. We were told he would call with a time. Sunday morning we sent a text to his personal cell to get an ETA. Our phone showed the text delivered and read but he never called, never took a minute to say he could no longer come out and never showed. Called Home Seve again who called him and not only did he tell them that he came to the house to inspect which he did not, he also told them he never said he would be out the next day. Then why quote two prices? And again, you couldn't take a moment to let us know you changed your mind. He hung up on Home Serve. We got another plumbing company involved, D.R.Sevacko who did an amazing job, was quick and affordable. I would not recommend Bill Brown Plumbing and Home Serve now knows he has dishonest practices. Hope he had a wonderful Christmas!

I called Mr. Brown over a holiday weekend, he responded to my call immediately and scheduled to come evaluate the problem within w days. Not only did he show up on time, he also was able to fix the problem that day for a reasonable price. I was very impressed with the professionalism and quality of work. 5 STARS FROM THIS CUSTOMER. I will definitely be using Bill Brown Plumbing in the future. Saved me a whole headache, when other plumbers never responded to my calls or no showed.

He was awesome. He showed up very fast withing half our of reaching out to him. He is very fairly priced and he is very quick and efficient. He is very good at what he does and knows what he's talking about. Id definitely recommend him for all of your plumbing needs. Was a great and quick experience. 100/10!

So initially I contacted Mr. Brown as a referral from a couple other people that he has dealt with. I thought I was going to be getting the same treatment they had received but I was mistaken. I contacted him with a phone call on Dec 23rd and was told that he wouldn't be able to come out until after the holidays, which I was perfectly fine with considering it was Christmas and New Years. On Wednesday Jan 22nd, I had to text him and ask if he was still coming out. He admitted he forgot and I even let that slide knowing how busy the holidays can be. Although on the flip side of that statement, my price quote could have been scheduled for after the holidays so I wouldn't have been forgotten about, but I digress.... I asked again, on the 22nd, when he would be able to come out and was answered on Friday, "let's plan for Tuesday". I agreed but he never showed or called or text me informing me of anything. I did text, asking for a rough estimate time he might show up but got no reply. My wife got home late from work that day and had to be in bed super early for work the next day so I text him and said, "So my wife just got home from work and she needs to be in bed super early this evening cause she has a super early day tomorrow so let's try for another day. Hopefully tomorrow..".....once again no reply.... I ended up contacting another plumbing company with numerous high reviews and they replied almost immediately and came out to give the quote shortly after. Needless to say, this review just shows that communication from Bill Brown is horrible. I don't know why and I don't really care because if you have customers contacting you for work to be done and to put money in your pocket then it should be a priority to have at least decent communication with them. The sad part is, I had the money in hand to pay for the repairs so it was gonna be guaranteed work. I ended up having the other company schedule to come out to perform the repairs. I hope this helps those that read it and warn them that there might be a huge communication issue here. Photo proof attached...

Excellent

The best in the area. A very trustworthy and professional establishment.

Great Guys, awesome job! I'm keeping their phone number!