Water Damage Restoration reviews in Norristown, Pennsylvania

I called Servpro to assist with water damage. Kyle and his team were professional and did a great job. Kyle answered all of my questions and was very informative regarding the clean- up process. I highly recommend Kyle and his team.

Kyle Vickrey and his crew were fast, professional, and thorough in their response to some basement flooding we had. Arrived right on time, informed me of everything being done, and did a great job! Highly recommend them and their team!

I had a terrible leak from washer connection that caused a bunch of mold and damage. Called Servpro of Norristown and Bruce and his team came right out after the plumber was there! They removed the mold and dried everything out and truly made it like it never even happened. I will be using them in the future!!

I work with a property management company and we had an office building take on water during this past week rainstorms. With the crazy weather i knew Servpro would be busy but they were able to have their men on site within less than an hour! All the office spaces were wet and they came equipped with trucks and vans of equipment for drying. I knew then that we were in good hands and would 100% use them again.Thank you

Thank you ServPro for fixing a problem we thought might never be fixed. Kyle was absolutely fantastic, professional and never missed a beat. We had the strangest situation where a yellow jacket hive rotted in our wall causing a terrible odor. Kyle knew what he was talking about and solved the problem in a few short days after many failed attempts from other companies. It's wonderful to have a clean smelling home again.

....(pregnant pause)
If you don't want to read all of what I've typed, I will sum it up for you; DO NOT USE THIS BRANCH OF SERV-PRO IF YOU VALUE YOUR PERSONAL BELONGINGS!!! (and yes, the all caps mean that I am yelling this to all who heed this warning of a review!)

We had a small fire in our house and fortunately I was able to put it out with our extinguisher before it caused irreparable damage. However, I did not put it out before there had been extensive smoke and soot damage to the whole second floor and some of the first. Needless to say, the event was traumatic and some things were lost, but no lives were harmed and that was most important. That being said, the belongings that we owned that were damaged from the soot, we hoped that some of it could have been recouped with the help of this particular Serv-Pro office we used but that was not the case. The project manager's son came out with an assistant and they were very nice in their first visit, assuring us of what needed to be done and how they would take care of it. On the next visit, the project manager himself came out and pleasantly gave the same reassurances that everything would be restored as if the fire never happened, and in our vulnerably emotional states, my fiancee and I believed every word they said!

This is where the pleasantries ended.

They initially told us that they would need to gut the room that the fire was in but we wanted a second opinion, as our house was older and we were concerned that the repair would not be to the same durable standard that it was when initially built. Turns out we were correct and the independent contractor we hired told us that the walls we had weren't even built in the same way (plaster instead of dry-wall) anymore because of expensive cost. This was our first "red flag" from the Serv-Pro folks who now seemed like they were suggesting the total demo for the money they would make, leaving us with an inferiorly done rehab. 3 months go by and the clean up takes place, which admittedly, they did a good job with. However, taking inventory of all of our belongings that were removed from the house was another story! It seemed like they hired "summer help", like teenagers who needed a summer job because the "notes" they took of what was supposed to be an itemized list of our belongings for the insurance company to see, was BARELY legible! Misspellings that were handwritten in pencil on Serv-Pro stationery is what we received and we were shocked at how unprofessionally everything was done! There was no way an insurance company would accept anything like this so we were in a 'back and forth' with them explaining that they could have at least retyped the lists. Well, after some arm twisting, they relented and re-typed the lists, only to copy verbatim EVERY MISSPELLED ITEM! Ridiculous!
After all the repairs were done and we received the boxes that contained most of our belongings (there were a significant amount of things missing!) we opened the boxes only to find that EVERYTHING had been dumped as if it were trash to them and hardly anything had been properly packed! With the exception of some glass items from our dining room buffet that had been bubble wrapped, all else had been dumped in boxes like garbage! Items that weren't cleaned and still covered in soot still remained and some things that were family heirlooms that held sentimental value that were intact when we left, were now returned to us damaged! Not only that but now it's been 4 months later and we are still haggling with the insurance company for compensation for the unsalvagable items that had not been recorded by this company!

In the event anything like this should happen to you, DO NOT USE THIS COMPANY IF YOU VALUE YOUR PERSONAL BELONGINGS, because they will definitely not!! These folks may not be representative of the Serv-Pro franchise as a whole, but steer clear of this particular one who clearly indicated to us that they understood a "money grab" when they saw one and treated our belongings that way!!

If I could give half of a star, I would!

I had ServPro come out to a house my wife and I had just bought. The previous owner would clearly smoke in the garage at times over his ownership period.

I called Servpro of Norristown and spoke with Maggie who was awesome. She was super knowledgable after I explained the symptoms of my problem. She gave me a whole gang of options for how we could proceed, finally settling on her best recommendation.

Danny came out and set up the equipment, sealed up the doorway so there would be no smell coming into the house. He did an excellent job. Danny was easy to work with, and took my calls/texts after the fact.

I would give these folks 50 stars if I could! The whole team was a pleasure to deal with, from start to finish.

Not only did they do an awesome job and rid my garage of that pesky smoke smell, they also were ridiculously reasonable. These folks aren't going to try and rake you over the coals, or nickel and dime you.

Well Done ServPro of Norristown! Well done Maggie! Well done Danny!

I need to give a huge thank you to John Cavanagh and his team for coming to my rescue in 30 minutes from the time I called them. Their professionalism was outstanding and they truly cared about how I felt during this difficult time. They reassured me that everything would be ok and that they would take care of all of it! Ten ⭐️ !!!!

These guys are the masters of disaster ,, a well oiled machine which performed efficiently and effectively when our basement flooded following a burst pipe ( thanks Aqua!). They were in and out quickly, respectfully of our plight, and completed the job in a relatively short time. Hopefully won’t need to use them again, but if I have a similar problem, god forbid, I know who to call.

Kyle Vickrey and his staff did an outstanding job! I’m amazed at how fast and thorough they were. The finished the mold removal in two hours and had everything cleaned up like they weren’t even here. Great job and very professional. They’re quote was better than all the other business I reached out to. Very pleased!

My experience with Eric Valentin from ServPro of Norristown speaks to his character and competency. I needed emergency flood damage clean up at my home early one morning. I called ServPro and was told they would be out quickly, and they were. Upon arriving, Eric was able to get things cleaned up quickly. Over the next few days he came out to make sure the drying process was going as expected. He was professional and showed genuine concern for my home and furniture damage. He's an excellent listener and communicator! I couldn't be more pleased and appreciative. I would absolutely recommend ServPro to anyone. Thank you Eric!

I got Other estimates from other companies that were way higher . I seen an old friend feom my hometown post something about servpro i called , I met Bruce at my house which was new construction. We were rebuilding from a house fire. He seen that it was really dusty and knew it didn't need crazy chemicals everything was new , And they had specific equipment for dust from construction.They came with a plan, did it correctly and everything looks great.i recommended my brother already And anybody else in the future.

Servpro was awesome, they came out right away when I had a back up in my basement. They were communicative and fully explained what they were going to do and went above and beyond exceeding every expectation. 10/ 10 would recommend.

As the owner of an Insurance Agency I know the importance of making sure my clients are referred to the best when an emergency happens. Last week, a client had severe water intrusion and damage in their finished basement. I immediately had them contact Servpro of Norristown . I have personally used them and recommended them in the past. They have always gone above and beyond for me and my clients. They were very fast to respond, professional and did a great job of fixing the issue and restoring the basement to its original state. I will continue to recommend them. Thanks Servpro

Mark Arnold
Owner/Managing Partner
Insurance Savings Network

The crew came to my house and proceeded to pull down the entire ceiling despite the fact that only a 1/8 of the ceiling was effected without my consent even though I was in the next room and asked to be consulted if more was done than the area agreed to. This almost doubled the cost of the subsequent repairs. My insurance company questioned the increased costs because it was not inline with their inspection. They did reimburse me after I showed the photos of the process. They also said that the Servpro demolition was inappropriate but they had hired them so they created the problem. The crew was very unprofessional. Taking breaks to sit in car and smoke. They seemed high. I don’t know what they were using in the car. Stay away from this organization!

Our basement flooded due to malfunctioning sump pump! Steve from Servpro Norristown came the next day and did an awesome job extracting water and floating carpets. Highly recommend this company! Very professional!

After having a leak in my roof that led to a lot of water damage, I needed a company that had the knowledge, experience, professionalism, and would respect my home. I found all of that in Servpro of Norristown. They sent out their best tech, Martin, who was very informative, polite, and professional. They did a great job from start to finish. I would highly recommend them for any restoration or mold issues.

John Davis was extremely nice and helpful. He and his helper were professional and nice, they explained every step of the process. A very stressful situation was made calm and easy to deal with. Everything was done safe and cleanup was all handled without a hitch. My family was very pleased and would recommend Servpro for friends and family ! Thanks again for all you did.

I had a water loss at 1 of my rental properties from a toilet on the 2nd floor causing damage to the bathroom and hallway. It went through the floor down into my dining room affectingthe ceiling. I called Servpro of Norristown, they were very polite, fast response and got the job done. I was even referred to their contractor to help my tenant move back sooner. I would use this company anytime one of my properties needs any kind of clean up whether it be fire, water or mold.

We called Servpro due to a flood in our finished basement. Two techs arrived promptly and cleaned up the entire mess and put drying fans in place. We were very pleased with the service they provided. I would not hesitate to recommend them.

After a hot water heater incident, Jan and Steve were out cleaning, measuring moisture levels, explaining and all with impeccable cleanliness! They answered every question easily and knowledgeably. And Paula in office is also amazing.