House Cleaning reviews in Pittsburgh, Pennsylvania

The house smelled clean but looks no different. It was supposed to be a move in clean which included cleaning inside and outside of appliances. None of the appliances appear to have been touched. We had to clean the whole house afterwards. The carpets were vacuumed but the tile didn’t look swept or cleaned. Not worth the $260

I was moving into a new home and I needed someone to clean everything from top to bottom. I called around and groovy maid was the easiest part of my move. It took me seconds to get a quote that was fair and I didn't have to pay more after they were done cleaning. Also, when I got to my new house it was so clean lol. It was great. Ty groovymaid. Thank you!

They were hired for a move out clean and all the extra services including if your space had Pets! They showed up and seemed like things were gonna be ok. I left to grab a bite and left them to clean in peace. I came back and they were gone. I found out they refused to clean because of pet hair. A service that was paid for! This on top of waiting my time after they already rescheduled once. If you want a good service then look elsewhere.

Groovy Maid is the best cleaning service I've used in Pittsburgh. They pay attention to detail very well. I can always count on them to do a great job for my regular and move out cleans. 5🌟

I have been looking for a reliable cleaning company that delivers both on quality and price. I think I have finally found it. Groovy maids was on time, did a terrific job, and was much cheaper than other services. I will be using them on future rental property cleans.

We ordered a cleaning before moving into a house. We booked the cleaning 3 weeks in advance, and they canceled a day before they were supposed to come, saying that many employees have quit. We asked on email if they could come on another day, and they just didn't respond.

I've been using groovy maid for a little over a year now and the service is fantastic. Cleaners are polite and cordial, show up on time and do an amazing job! I would and do strongly recommend this cleaning service.

Best Pittsburgh cleaning company!! Called and scheduled my appt so easily. 3 people came and cleaned my house in 1 hour. They left it spotless! I will definitely be using them again

Groovy maids had been helping us clean our place on a weekly basis, until we moved out of Pittsburgh. They are extremely professional and left our house house thoroughly clean—not even once did we feel that the cleaning was inadequate in any way. We are impressed by their service, and would 100% recommend them.

Two of the professionals from Groovy Maids came to my house and worked efficiently and thoroughly to clean my house. The whole place looks immaculate! Everything was cleaned top to bottom and they were done in a very reasonable amount of time. Will definitely be treating myself to this service again! Truly money well spent!

Cancelled last minute on the day of scheduled cleaning with no real excuse and wouldn’t offer a replacement team until 3 days later. Do not book them if you actually want to have your house cleaned on time

Cleaner did only half the job. Sent only one person to clean a large 4 bed, 2 bath house. Two of the four bedrooms were completely untouched. Floors were mopped poorly, 3 carpeted areas were not vacuumed at all, fride and countertops were untouched in the kitchen. Trash was not emptied in the bathrooms. Trash removal was not done. My husband had to tell him to clean the dinning room table. The owner says they are not equipped to do big jobs, or anything more than a 2 bed 1 bath, but the website will not tell you that. They offer a "re-clean", but if you are hiring for a specific event or gathering, a re-clean at a future date is useless. What was done was helpful, but I had to come home from work and clean all of what was missed. I have used other cleaning services, and they were all much better. A company called "The Cleaning Service" is wonderful. But please be aware that Groovy maids are not thorough. They have a lot to learn about cleaning.

Everything seemed fine. I got 3 reminder emails, 2 reminder texts about my cleaning service. I was given a 4 hour window when the person would show up. It is now 2:15 PM and nobody has called or showed. I have called the number and had to leave a message, I sent an email - no response. Sent them a message via their website - no response. I wasted my only day off this week waiting for someone to show up, but no one did. I most certainly won't use them again. I thought since the reviews were generally positive I would have a decent experience. Don't waste your money on a company that doesn't even care enough to make a quick call when something happens.

Waste of time and money

Consistently great work! Since the very first cleaning I have been nothing but pleased with the results. Our home is always thoroughly cleaned to our expectations. Booking and making any changes is so easy. In addition to house cleaning every other week, we've also done the deep clean and we were amazed at how detailed that cleaning was.

Scheduling was super easy. Requested an 8-9 timeslot, got booked for 9-10. Someone called at 9:45 to confirm for 11. Then no one showed. Got a text claiming traffic, but there was none in the area. 6 hours later and I have nothing. Can't get anyone on the phone to help, can't get an answer via email. Might be a scam, please be aware.

I look forward to my weekly cleanings! Tina is always willing to help out, and works hard to get things done. She’s done deep cleaning, as well as standard cleans, and I couldn’t be happier.

Nicole was here last week, and she did an amazing job!!!

Worst cleaners I’ve worked with and a complete waste of money. We hired them for a move out clean and every extra service they offered, but they skipped several things. They didn’t answer our emails, so we were left us scrambling to clean the house again ourselves in order to make our moving deadline. The cleaners loudly argued with each other throughout the cleaning.

They didn’t dust anything over eye level, didn’t clean the oven, didn’t move even small items to sweep around them, skipped the showers, and missed several other things. We emailed them but received no response. Unacceptable service, especially to be charging over $400.

They did an amazing deep cleaning job on the kitchen and bathrooms. They sparkle like new! There were 2 higher up windows in our basement, a table, rangehood and some baseboards that were not cleaned. Some windows were beautiful and sparkly. Other windows were very streaky.

Very unpleased with cleaning and customer service. Cleaners were polite and called to apologise for accidentally breaking a lamp however my apartment was left dirtier than before. The floors were not swept or cleaned. My personal items on a bookshelf were rearranged (staged?) and things left very out of sorts - a throw rug was folded up and not vacuumed (odd). My hamper left on top of my dresser. Some fixtures were cleaned but my shower itself was not even lightly cleaned, still soap scum/residue. Left folded boxes I had leaning against a wall on top of my dining table... Which was also... Not even wiped down or cleaned. Very confused by the service for a deep clean. I continued to find two small bags of random garbage in the kitchen and the dining area, a random dirty lightbulb on the shelves with my clean dishes, and that my stove was... You guessed it, not cleaned at all. Beyond this, I messaged the owner right away and was met with the need for more detail, photos and repeated statements that I had to allow them back to clean again in order to get a refund. I explained that I did not feel comfortable allowing them back in my apartment given the initial service and the policy (several sentences on their website) did not necessarily mandate things in that order and was met with further resistance to a plain old refund. I understand avoiding being taken advantage of, but this is absurd. I am disputing the charges through my credit card company. Sounded too good to be true so it must be. Would not recommend for cleaning or customer service.

4/10. The house was still quite dirty when they left. A crew of three stayed for about 1 and 1/2 hours total for the “deep clean”. Floors still filthy after mopping, still residue all over the Fridge and In the drawers of the fridge, dust still in all the corners of the house. They didn’t move anything to clean underneath or around anything. I could have done a better job in less than three hours all by myself.

I'm really disappointed. I really wanted to like this experience. I paid $219 for a full house cleaning, specifically requesting and paying extra for the baseboards to be detailed. What I got was a quick 1-hour pass through my house that I would have rather paid somebody $30 to do.

**Arrival timing issues:
I selected a service window of 9am-1pm. The initial email said to allow for an hour of wiggle room due to traffic and other considerations. Then, I received an email that said 9am-1pm was the arrival window and the cleaner could come any time within that window. That's on par with Comcast time windows! Not sure that this is the maid's fault or the fault of the company, but it wasn't a great experience.

**Quality issues:
Anyways, the lady showed up at 10:50am...and left at 12pm. That's just a little over an hour for a 3 bedroom, 2 bathroom house. For $219.
She brought in 2 buckets, a broom, and a cheap mop. No vacuum - she asked to use ours.

I was home and working in another part of the house while she cleaned. She was nice and asked me to come upstairs to look at the bathroom and asked if it was OK. I said it was. It wasn't amazing, but it was OK and passable.

One she left, I took a look at the rest of the house and was definitely unimpressed. I checked the "general cleaning checklist" on the Groovy Maid website and saw that trash was supposed to be taken out, the kitchen appliance exteriors cleaned, the windowsils cleaned, the picture frames dusted, etc. Please see my review photos -- this sadly didn't happen, and I'm not surprised because how could anybody do all of this in just 1 hour? The floor dried with wet footprints that weren't mine. There were stains on the wood floor that weren't lifted despite her mopping (though she did break her brand new cheap mop halfway through and have to switch to cleaning on her hands and knees...). Picture frames are dusty, windowsils are untouched, rings left on the coffee table, and the baseboards that I paid *extra* for...some totally untouched. Our bathroom rug was left draped over my living room chair.

**The Good:
She did clean up our well-used upstairs bathroom, which definitely needed help. I'm happy with how that looks. I also appreciate that the maid was friendly to my cat following her around.

I will conclude this review by saying the maid was super friendly, and I did tip her for her service because it seemed like she really was hustling, and also I definitely didn't realize the extent to what was left untouched.

Overall this was NOT worth it and I cannot recommend Groovy Maids to anybody. An hour is NOT enough time to clean a 3 bedroom, 2 bathroom house. Our house was NOT that dirty by any means, so it's not like my house was so filthy that there just wasn't time to get it all cleaned.

Oh, and the maid left her broken mop in my kitchen. :(