J.A. Sauer, Co. Heating & Air Conditioning

I woke up recently on a very cold morning and found that my furnace was not operating. I immediately called JA Sauer, reviewed my problem and asked for assistance. They promptly scheduled a service tech who quickly arrived. He was polite and technically savvy and within minutes identified the problem as a loose wire making poor contact with a terminal on my furnace. One push and it was reconnected and the furnace was back in operation. Because I had them do a preseason furnace check earlier in the year there was, surprisingly, no charge for this service call. I couldn't ask for more and this, to me, represents how a company should do business.

We have used J.A. Sauer for a year now, and they are very nice when scheduling, and the technicians are very knowledgeable and patient.
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Another year has gone by since the above review. Our air conditioner recently had problems during the 90 degree heat, and JA Sauer helped discover that a connecting wire in the circuit breaker had come loose. The scheduling, reminder calls, and technicians are all great. I highly recommend this company.
------------------------------------------------------------------------------------------------------------------We got an email notifying us that there was a problem with our heat on a cold Friday midday. Within 2-3 hours, a technician was able to come diagnose and fix the problem. I continue to be happy with this company.

JA Sauer is a professionally run company who is dependable. They have employees who answer the phone, set up appointments and show up to do the work that is always done well. More businesses should follow their model. I cant tell you how many HVAC, plumbing companies make appointments and don't show up to do the work or who don't return phone calls.