All reviews for A Whitman Appliance

My one year old refrigerator that I purchased from Lowe’s was not working correctly. Pedro came out to diagnose the problem, thinking it was the main control board. He came back for a second visit and replaced it, but realized that it still wasn’t working. After making some phone calls, he was able to diagnose the problem as a bad electrical cord. He came back a third time and replaced the cord and the refrigerator is working again! I had a great experience with Pedro. He worked diligently and quickly and got the job done.

I was referred to Whitman Appliance through my Lowes extended warranty on my freezer/refrigerator. Honestly, based upon the reviews I'm not sure I would have picked them otherwise. I only read the reviews AFTER the service was complete and I came to write my own review. Everything was perfect with my service. The scheduling was efficient and timely. The customer service people I dealt with were courteous and professional. The repair technician arrived on time at the start of the window they gave me. And they only gave me a two hour window... most times I am given a four hour window by other companies... or even no window at all... just a day. My repair was easy, but the technician fixed it really quickly. He was also courteous and professional. I would use them again.

Repair man was on time, professional & knowledgeable about the problem, had same issue w/my 2 1/2 yr old refrigerator & no one could fix it. Wish l had been connected to this Co. prior eliminating months of multiple repair Co’s & have I g to replace the refrigerator.

Reviews for the company scared me.. I take them very seriously and seeing them made me worried. I scheduled a service through my 1 year warranty with Maytag and this is who they picked. I gave them a shot since I had no other option. Maytag gave me a date a few days later that Whitman would come out, but Whitman called me saying this would not work for them and scheduled for the following the week. Whitman called me on a Friday letting me know when a tech would be out on Monday. On Monday, my tech Pedro called me to let me know when he would be arriving. He showed up on time and was extremely thorough with showing me exactly what he was doing, what was testing as wrong, and what the cure was to fix my dryer. He then was able to apply a temporary fix to my dryer to get me through the downtime that it would take for my new heater part to come in. His fix worked the entire time while they reordered the new heater and he showed up again to fix it about a week later. Pedro has been with the company for 17 years and it really shows, he was so incredibly knowledgeable and explained things to you that a 3rd grader could understand. The entire time I did not feel like I was getting ripped off or that he was pushing me for parts I didn't need. I hope Pedro is a valued employee at the company because he should be and I hope the guy gets paid very well at the company because he is definitely worth it.

If these reviews scare you.. DONT.. or in my case atleast request Pedro. He was nothing but professional and knowledgeable. This is the guy you want to come and service you for Whitman.

Thank you Pedro!

Sherwin was very professional and pleasant when I called to set up my repair appointment. The repairman called 15 min before his arrival, was knowledgeable and skilled to diagnose my dryer malfunction. He was quick and tidy. Abby was his name. I would recommend this company. I called another company last week who not only were a no show but never returned my calls . I am very please with the service I received today from Whitman’s appliance!

When my Frigidaire Gallery Electric Stove stopped working after 2 months, they redirected me to Whitman appliance. I was more annoyed that a stove needs repaired after 2 months but I saw the reviews and I got nervous. Whitman was great, they were prompt and courteous and Pedro was fantastic. He needed to order the proper part but was able to get the touch pad to work enough that I could at least use the oven. The part came about 10 days later and Pedro was at my house that week and fixed the stove. He was fantastic!

My experience with Whitman was fantastic. I was directed to them through Frigidaire for a problem with my refrigerator under warranty. The customer service person I dealt with got me an appointment quickly. Pedro was my technician and was there at the beginning of my service window which was great. He diagnosed the problem in a couple minutes and explained what was wrong and how he was going to fix it. He even showed me his steps along the way so I understood what he was doing. He fixed the issue and he was done in half an hour. He was very polite and professional and was a pleasure to have as a technician. I strongly recommend Whitman and Pedro specifically.

The gentleman came and assessed the issue with my refrigerator, told me that he had to order a part, the part came a couple weeks later, and he fixed my refrigerator with ease! He was very kind, extremely knowledgeable, and very efficient. He gave me a little advice, and encouraged me to call them if needed. I wish I knew his name. Just an amazing man, who represents his company to the fullest!

Our 6 month old Frigidaire freezer/refrigerator stopped cooling. It was still under warranty and Whitman's was the service company I was instructed to call. I of course thought the worst that the compressor was shot and a replacement unit of replacement compressor needed to be installed.

When I called and explained the symptoms to the representative (Crystal) she told me no need to panic and she thought it might be the timing unit that tells the compressor when to go on. Thought it stopped working because the unit did have full power.

When the service technician arrived he put the new timer in and it took less than 5 minutes. Crystal was 100% correct, it started cooling immediately. Thanks to the the entire team for taking care of this.

Exceptional customer service and service technicians. Ramon and his team worked with my Lowe's service plan to get our washing machine in working order.

I admit, I was a little hesitant to see the 2.4 rating (at my time of posting this), but I had a good experience with this company and felt the need to post my own review.

I had a problem with my oven that it was taking forever to preheat since I bought it 30+ minutes to get to 350. Since it was still under warranty, I went through the Frigidaire website and requested service. Whitman Appliance Repair was assigned to the job.

They let me know a day in advance of the timeframe a member of their team would be over. The morning of, I got a phone call letting me know they were on their way and would be there shortly (on-time). I appreciated the communication and punctuality.

Frank showed up and was a true professional. He nearly immediately diagnosed and repaired my issue - a disconnected wire behind the rear access panel. The oven works great now. Thank you!

I found Whitman through my Lowe's Warranty so this was all covered. I had two appliances to be repaired - refrigerator (icemaker) and microwave (display). They were very efficient and worked with my schedule very well. They ordered the parts after some discussion and text messages back and forth. I knew this might have been an issue having not seen them for themselves. For me this worked though. When Pedro came in to do the repairs, he was pleasant and competent. Took care of both repairs thoroughly and quickly. I appreciated that! Good experience all throughout the process!! Thank you!

We chose Whitman Appliance Repair because it was one of the companies that was suggested by our extended warranty company. We couldn't have been happier with their service. Our technician, Pedro, came in the timeframe given. I had let them know what the issue was with our dishwasher. So they came with the part needed. Pedro was able to fix the issue very quickly. He then did a test run of the dishwasher. He also shared some tips on prolonging the life of our dishwasher. He also showed me an area to make sure we cleaned regularly. He cleaned the area to let me see how disgusting it gets. We would highly recommend Whitman's Applance Repair, and especially the tech, Pedro!!

There was some miscommunication in the beginning because I had made the appointment through the warranty website that I purchased through Lowe’s. Once I was able to get in touch with the correct place, the experience went smoothly. Pedro was our technician and he was prompt with timing and was in and out without any problem. We needed a part on our dishwasher replaced and he made it one of the easiest experiences yet! Would recommend for further appliance issues!

I gave 2 stars instead of zero because they did communicate well and was able to schedule in a reasonable time.
Now the bad: I had to use them because of Frigidaire warranty. The oven didn't work the day I got it so I scheduled an appointment.
First appointment- wouldn't take time to diagnose. Said it was fine.
Second appointment: wouldn't diagnose at all - just switched out a part without troubleshooting or anything
Wouldn't come out the 3rd time. I'm guessing they avoid the 3rd time because that would mean a lemon and probably get in trouble with Frigidaire.
I begged them to at least put it in writing that they couldn't fix it so I can show it to Frigidaire and get an exchange. They refused and refuse to come out.
Long story short : since I couldn't get a contractor out under warranty, I filed a credit card dispute against Lowes and won.
I don't know why these guys didn't try to diagnose it in the first place. They just give you a run around.
Moral of story: stay away from buying appliances from Lowe's and stay clear of Whitman Appliances. It was a complete nightmare.

Whitman appliance has been out twice regarding our 3 month old Electrolux dryer; the first time was to replace a dented side panel. I'll spare the whole backstory on that, but Whitman showed up when they said they would and seemed to do okay with replacing the panel. Fast forward a couple months and the dryer runs for a few seconds then stops. Whitman was sent back out and perhaps most alarming from the get-go was that they sent the same tech who had been here before yet he appeared to have no recollection of having been to our home, let alone anything to do with the dryer.

As others have stated, the technician was not at all interested in having a conversation and listening to me or answering any questions about the dryer; he also did not seem to have much knowledge of our unit. I stayed out of his way and after about an hours time he said that he "tried a few things and nothing helped but it must be a bad thermostat we'll order the part and call in 3-10 days." He said this while practically running out our basement door leaving me absolutely no chance for questions or objections.

When he left I immediately called Electrolux stating that I wanted a new dryer under warranty and was told that a service tech had to authorize that. I agreed but insisted they not send Whitman. The company they DID send was far more professional and diagnosed the dryer as having a bad heating element. It is still TBD whether or not Electrolux will replace the unit, but that said, Whitman's tech should have taken the time to properly diagnose the problem instead of throwing parts at the unit to see if something would work.

It's pretty rare that I take time to write reviews, especially negative ones, but I do think people need to understand that this company does not give 100%. The receptionist who did the scheduling was pleasant and they communicated well as a few others have said. But that's where the pros end.

Needed my dishwasher fixed as the control panel broke off, technician came out told me what needs to be replaced and said I'll receive a call within a few days when the parts are in. Got the phone call and was told their manager said they can't repair my dishwasher because it's missing parts. What appliance repair service denies an appliance missing parts? Isn't that part of an appliance repair? Was not happy. Wasted my time..

If I could give zero stars I would. The customer service rep was very rude. They wanted us to take our own dishwasher out for the repair. My husband and I are not repair men and don’t feel comfortable with that. When we told to rep this he screamed at us and told us he was just going to cancel it. When my husband was trying to explain he told my husband he was talking for too long and it was now his turn to talk. The repair man that came to our house never told us it was “their policy” not to take the dishwasher out. Do not waste your time with this company the absolutely worst

DON’T SET YOURSELF UP FOR FAILURE scheduling your repair with these people. They will waist your time and not fix your problem. Then when you try to schedule for them to come back to address the issue they will give you an excuse as to why they can’t come. My ice maker has not been working since i bought my Frigidaire refrigerator. I called got an appointment with these guys and they came out. Said they had to order parts nd someone would be in touch to schedule the repair. That never happened. I called to follow up and they said they wasn’t coming back out to fix the ice make for whatever reason. About a month later i received a call saying they had my parts and they want to come out and install them. When they came out to install the parts technician said if the ice maker isn’t working by Monday give us a call back. I gave it 2 weeks before i called just to be sure, but my ice maker was still not functioning properly. I called them back and spoke to someone. They looked at my repair and said contact Frigidaire so they could setup another appointment. Frigidaire sets up the appointment and at the last minute after taking off from work i received a call from a representative from wittman’s saying they wasn’t going to be able to service my fridge. Contact Frigidaire to schedule you with another company. Stay far away. They will waist your time and show no remorse. If I could give 0 stars i would!

What a disgrace of a company and service! Our Frigidaire Refrigerator was making a grinding noise and called for service. Frigidaire put us in contact with Whitman appliances. Technician, Charlie, came to service not once or twice but 3 times and still could not diagnose the issue.
First time: diagnosed the issue and was told had to wait 3-10 days for parts to come in.
Second time: replaced the fridge with new parts and was advised wait 24 hours for the parts to run its coarse. That night the grinding noise came back. Waited the full 24 hours to call, as advised.
Third time: For the same issue, technician advised it was a different part that needed to be replaced- another 10 days. At this time, weeks went by with the fridge sounding like it was about to take off. Very frustrating as the technician could care less.
Received a call 2 days later from Ramon saying they could no longer service us and leaving us with a broken fridge. Ramon was extremely rude as he tried to blame the customer as it was our fault. Do not accept them as your service from Frigidaire, they have other service companies they can recommend. Stay away from this company. Extremely rude, unprofessional employees.

One star is being generous. I made a warranty claim with my oven manufacturer, they sent Whitman appliance repair out 3 times. The 3rd visit the repair tech told me "If the code comes back after this, the unit is unrepairable." For the 10 minutes he was there the code did not appear and he wrote up his report that the unit was fixed and in working order. Shortly after he left, the same error code came back. The Manufacturer refuses to replace the unit because Whitman's last report said the unit was working, Whitman appliance refuses to change the report that the error came back because it didn't appear for the 10 minutes the tech was there and tested it. In addition, they also refuse to come out again because the only 3 items that can be replaced with the error code Im receiving they already replaced....one may call that "unrepairable" but they refuse to change their report.