Reviews of local pros in Willow Grove, Pennsylvania

The tech was respectful and knowledgeable. The current problem was resolved. Through his inspection other issues were identified.

Had heater that shut off after 1 min
Tech lat heater run saw problem(dirty flame sensor)he cleaned it off reinstalled it heater works perfectly.
Also replaced filter(free) let me know size and after checking over everything working he was on his way
Would highly recommend their service
👍👍👍👍👍

They contacted me in advance of the appointment time, showed on time, understood the problem, listened to my description, ran a diagnosis determined the problem and need to get approval to complete the repair

Mark was very professional and checked every detail. He made a couple of suggestions that maybe causing overflow from my unit. I appreciate his advice and will contact EMCO for future services.

The technician arrived on time and was very respectful. This call was for a heater tune-up. The reason for 4 stars instead of 5 was because he wouldn't have vacuumed the heater to clean it if I hadn't supplied the shop vacuumed and he didn't have a new filter.

I was assigned EMCO through my home warranty company (cinch) to fix my AC. They called first thing in the morning, arrived same day even earlier than expected and fixed the AC within 15 min. They also changed our filter. The time from filing the claim to resolving the issue was less than 12 hours! Great service.

Tech was very knowledgeable and fixed problem. Upstairs heat is thawed and working. Condensation line was frozen. Please give me an appointment to insulate my condensation line and install a new thermostat for upstairs zone.

Our technician was excellent. He arrived in the time window assigned, was friendly and got the entire system back on line. Great job!

Very helpful in setting up financing. They were out the following day to install my new complete system. Friendly and professional, did a great job. 100% would use this company again.

The service provider was professional may only concern was no heat for one week while waiting for parts. I have Home Warranty and my deductible paid for service. GREAT!

Was in a bad spot with a house I am house sitting in. No heat.
Representative was very helpful in scheduling an emergency appointment. Explaining the details and charges. Service showed up earlier than expected and the heat is back on !! Very professional and thorough. Good bless you all from the bottom of both my and the owners heart. Highly recommend.

Our technician, Rick diagnosed the problem on arrival and carried the necessary replacement installations a few days later. He spotted a secondary issue with a water pressure valve and replaced that in addition to the 15 year old water heater. The pressure valve issue was unknown to us but resolved several other issues we've noticed in the house. Great job. Clear explanations and a friendly, professional approach.

1st Tech was on time & confirmed our initial diagnosis. Part was ordered and repair expediently completed the following day by Rick who was courteous, professional & very thorough. The office staff was also phenomenal with consistent updates. Exceptional overall experience! Highly recommended,

Great service! The technicians were knowledgeable, professional and efficient. The office staff were courteous and proactive when in reaching out to us when it became clear that weather conditions might impact our appointment. This is the level of professionalism that would make me hire them again.

The tech was here for 5 minutes, & said everything looked good. He couldn’t get out here fast enough. I asked if he changed the air filters and he said there was no need. The filter looked good, & he handed me a new one & left. Here are the old & new and ew filters.

I have a home warranty & this is who they sent out. Every other HVAC maintenance service I have ever had has taken 30 to 45 minutes. I’ve never left a review in my life, but this is totally unacceptable. I’d put zero, but I had to put 1 star to post.

This was an experience that I don't want to have anymore when a technician comes to your home they are supposed to have the appropriate material when entering someone's home, every technician should have shoe booties to put on or over their shoes, especially when it is raining or snowing or any inclement weather outside. I should not have to argue with a technician to put plastic bags on his feet because he's afraid he's going to fall but you were entering my home carrying snow and water all on the floor this is unacceptable. Secondly when you're seeing a new client you are to listen to the client not over talk them or interrupt them when they're trying to explain and definitely not walk away and start looking in other parts of the house when the client is talking to you. No work was completed!
Do Over: this company I can say has excellent follow-up customer service feedback because after leaving my prior message they called me back and they rectified the situation by allowing another technician which came in with the booties on his shoes and was very professional and very courteous, he attempted to put a filter in side of my HVAC and even though the filter is like this I feel like it is not done correctly but he said he did not have the right size of the filter and it makes me a little uncomfortable but it was done and they somewhat corrected the problem however me not knowing and having to get a second opinion which I will. I have included a photo, but I don't think a filter is supposed to stick out like this. The tech called the office because he did not speak English enough to understand me and the lady at the office says that she has the same filter sticking out of her HVAC, however problem was corrected, I hope and I can also say that the customer service was awesome.

Rick from Emco Tech Heating and Cooling did an excellent job installing my new water heater today. I have a home warranty service though Cinch, and Cinch referred me to Emco Tech for installation, due to my old water heater was not repairable. Rick arrived on time, was friendly and professional, and took the time to clearly answer all of my questions about the new unit. Rick also removed and hauled away my old water heater, making the entire process smooth and stress-free. Based on the high level of professionalism and service Rick provided, I would absolutely contact Emco Tech again for any future plumbing needs. Highly recommended.

EMCO did an excellent job removable of old gas heating system and cleaned up area…..home warranty company chose this company. In the beginning of ordering process there was a problem with original order he ordered the wrong size unit that was too big for to run 2300 square foot 3 level home. My family had to wait literally 3 weeks for correct furnace to get installed as a result we ran up our electric bill from running gas oven, 8 new energy efficient electric space heaters, I’m not happy with my warranty company because I was told a refund check for $200 would be mailed to me for from recent purchases of heaters, still no check as of today. All they want is money money money deductible paid a told of $300 and another $710 hade pay upfront before he would do anything. No payment plans accepted according to 2 ladies answering calls. Really frustrating for me.

The unknown name man talked very fast after he was explaining what I need to do for maintaining upkeep yearly and maintenance. He had me sign off electronically on his phone and he tried to rush out the door before I could ask him to repeat what he said to me so that I could write it down. He was definitely polite, respectful, and kind enough to answer me.

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