HVAC reviews in Charlestown, Rhode Island

Great customer service & quality workmanship

Very unhappy with their customer service and dishonest business practices. We had a terrible experience with them. I strongly recommend going elsewhere.

Mike is terrific. I've been really happy with his service. Prompt and highly dependable.

Affordable and professional. They met all of hy HVAC needs for my home with a custom Heatpump system

Called on a Monday thinking it would be a week or so. Came to the house that day, ordered the part I needed and had me up and running by Thursday morning. Great service and excellent to deal with. Highly recommend.

Mike did a great job installing our mini splits in our home. Great guy and does quality work. Thank you Mike, you are the best.

I had a new furnace installed by Mike at MPG and I liked the unit very much. I had a couple of issues and called him and he came back and rectified them. He stands by his work.

We’ve used MPG multiple times in the past and they’ve always been very responsive. Today might set a record: when we noticed water pooling in the garage whenever the central AC was running, we called Mike and he had the problem fixed later the same day! He stopped by the house, identified the problem as a broken condensate pump, went and bought a new pump, and had it installed and working literally within an hour and a half of when we first placed the call. Can’t ask for better service than that!

Incompetent. Do not use. We had them come out to fix our minisplit Fujitsu unit. They found a capacitor board blown and charged me $470 for a part that we found out later cost $79.66 and required cash up front before they would order it. After installing the part unit still did not work. They tried to tell me I needed a new unit for $6800. They refused to deal with the warranty and have yet to give me a proper receipt for the part. After not showing up for multiple appointments and almost 2 months we called another company. UGNasons. They came out found 3 more boards out and informed me that when one blows others do too and the standard procedure is always to check all boards once one is found blown. Within a week I had my unit fixed and it is running wonderfully and all parts were covered under warranty. Also MPG charged $189 for a visit UGNasons charged $125. We paid MPG $848 and got no where. UGNasons was only $250 for the labor of two visits and they dealt with the warranty of the parts. I reported this to the Better Business Bureau.

REPLY To owner response below: I have been a homeowner for 35 years and this is the first time I felt the need to file a complaint with the BBB. The case with the BBB was closed as "unsatisfied customer". There was never a full report asked for or meeting requested. I did rebut MPG's BBB response to my complaint which had not addressed the issues. It is all there under MPG Mechanical on the BBB website.

I did not have a problem with paying cash just that charging me $470 for a $79 part was unethical. MPG has yet to justify this.

While in my basement this morning (around 7am on a Friday), I noticed water coming from my failed hot water tank. Called MPG around 7:30, and they were on the job in record time, diagnosed, new water tank installed and heating up by 10am the same day! Amazingly professional, personable, and a joy to have as our local cooling and heating pros! Thanks MPG!

Would highly recommend. Mike and team were great communicators throughout the entire process. They are knowledgeable about their products and existing systems at the house. Install was friendly, clean and efficient.

MPG Installed my central air and heating system in 2014. When it was installed is irrelevant since I was not looking for anything for free. I just wanted a repair man to come to my house and fix the problem. I figured I would call the person that installed it. I have been trying for the last 2 weeks to get MPG to come to look at the 1st floor AC unit since it was not working. Every time I called I was told maybe tomorrow, maybe this weekend. I have been on standby for the last 2 weeks. I found out today that he never had any intention to make the service call because I didn’t give him annual maintenance business. This was the text I got from Mike at MPG when we were finally told he was not going to make it indefinitely.
“We do stand by our products.
We just don't stand by products that don't service in 10 years.
I hope you didn't wait that long to change it oil in your car.” Very unprofessional. Buyer beware

Mike and Matt have done a wonderful, clean, non-invasive job of installing 2 compressors and 5 splits in our home over the course of 3 days. This 1883 home has never been this comfortable in the 30+ years we have owned it. Very professional.

I set up an appointment with MPG Mechanical for a regular A/C service. I stayed home from work the day of the appointment. No show, no call. When I contacted them, they gave me multiple contradictory explanations. I'll spare you the details. Eventually, I was told that they would be coming out later that day. I waited patiently. They no showed, no called me a second time. To this day I have heard nothing else from them. No apology, no attempt to make it right, nothing. I do not recommend this company.

Mike at MPG replaced my existing central AC and my central heating system with a Mitsubishi ducted mini split’s and I couldn’t be happier. My situation was a little unique because I wanted to use the National Grid heat loan program to install hyper efficient heat pumps to replace my existing Oil burner hydro heating system and get an added bonus new central air. I received 3 quotes from other companies and I was shocked at the range in pricing and the inability for most of them to explain the cost and components they were quoting.  Mike was extremely knowledgeable answered all of my questions and walked me through the install where others didn’t seem to have time.

MPG being the clear choice I gave mike the 50% deposit and we scheduled the install. On install day he texted to inform me what time he would arrive. Mike and his crew quickly got to work removing my old AC units and furnace under the watchful supervision of Miles our family dog. Installation was a breeze Mike and his crew did a great job, left the spaces clean, neat and I could not recommend him enough.

I had an older mini-split a/c that had stopped working a couple summers ago. My wife and I finally decided to have it replaced with a Mitsubishi heat-pump mini-split and take advantage of the energy rebates from our local utility. We also decided to add another min-split for our master bedroom. I always go with 3 different vendor quotes for any project, and MPG provided a competitive quote as well as the right “sale story” to go with the Mitsubishi units.

I worked with Mike (owner) for the on-site survey, quotes and final decision. Matt is who actually came out and did the overall installation and configuration of the Kumo Cloud wi-fi modules. Matt was very knowledgeable of the Mitsubishi units, and very neat both inside and outside our home during the installation. One topic I give Matt kudos on is the education and instructions he provided for installing mouse repellent bags inside the exterior units.

Overall, my wife and I were very satisfied with MPG Mechanical and would highly recommend the company. Mitsubishi is probably one of the highest rated mini-split manufacturers, and even though they’re not cheap the old saying holds true “you get what you pay for”. Hopefully these last many years and we have been very happy so far.

Mike , Matt and Jen are great.
They helped through the whole process, coming out and explaining the system getting the quote.
Installing again answering any questions I had while performing the install.
Helping with all paperwork required for rebates.
I would recommend MPG mechanical

Mike and Matt did wonderful work. I had a unique situation. Needed to remove an old through-the-wall AC myself. Had buddy electrician help out to do electrical. Mike worked with me. Great price. Exactly the unit we wanted - placed where we wanted. They got it done in less than a day, all over within a couple weeks of doing the quote. The Mitsubishi 2-zone mini split heat pump system is working better than we would have hoped. Never had the house this cool and dry. It's whisper quiet and lightning quick. Keeps the basement nice and dry too. And first month's bill was 33kWh less than last year - even though it was a degree hotter on average with more sun. He gave me everything for the rebate, and it was in my bank account within 48 hours. What's not to love?

Boss heating & cooling was amazing! Came out same day. Fixed the issue. Very professional. Would recommend 100%

Representative showed up on time and answered all questions. Quote arrived same day. Customer service on phone is very helpful and pleasant.

The technician Alex was terrific and I would highly recommend Boss for any Heating and cooling work that you need the job went smooth and Alex kept me informed every step of the way right up through completion and so far my AC unit is working well